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The day we've checked-in, elevator went down and remained out of order during all our visit. We were prompted to move to "equal class" room from 4th to 2nd floor. Needs to be mentioned that not all rooms are really equal, even within the same...More
This is a 3-star hotel not even close to a 4-star, the service was terrible at the reception! It was a lot of wasted money and they did actually try to cheat with the room price to. My worst visit ever.
I wouldn’t ever stay here!
Wasted a lot of money. All we loved was the breakfast, and the pool staff (Joe). I didn’t enjoy the stay and it was just inconvenience. Wifi was down, staff spend hours in our room fixing the problem, then advised...More
Brilliant place, close to the beach with sone spectacular views and a comfy bed.
But the highlight of the place was the receptionist Jenny. She was incredibly friendly and helpful, not only with the hotel itself but the surrounding areas as well. Anything I needed...More
1 Thank Dave E
Response from Daow S, Manager at B-Lay Tong PhuketResponded 11 January 2018
Dear Dave E,
May I begin by thanking for your review on TripAdvisor, Your comment inspire us to strive harder in servicing our guests. Your kind words have been passed on to our team in particular K.Jenny who made your stay memorable one.
There was loud banging all night on the roof making sleep difficult at best the rooms were small but views were nice. Beware of girl at front desk named Jen she puts on charm to go out with foreigners asking them out for drinks but...More
2 Thank Lance V
Response from Daow S, Manager at B-Lay Tong PhuketResponded 8 January 2018
Dear Lance V,
Thank you for your reviews provided to us and mentioned loud banging on the roof. Kindly provided us which room number that we never have issue before. Staffs before start work we already clarified about rule & regulations for hotel business and...More
Response from CharlesMaWH | Reviewed this property |
It will be better to call them to make an arrangement prior to your arrival, especially if it is peak period. I was fortunate to have a sea view. However, due to the construct of the building, you will not be situation very... More
It will be better to call them to make an arrangement prior to your arrival, especially if it is peak period. I was fortunate to have a sea view. However, due to the construct of the building, you will not be situation very near the beach front as the front of the hotel is the swimming pool. Despite being on the highest floor, the coconut trees near the beach blocked my view a little. The breeze was refreshing.
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"Ask to be on the fourth floor so there is no noise above and ask to be closer to the reception area."