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Impala Hotel

292 reviews
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Traveller (141)
Room & Suite (51)
Dining (15)
Overview
  • Excellent8%
  • Very good21%
  • Average38%
  • Poor23%
  • Terrible10%
20 Dec 2017
“Good location, pleasant staff”
10 Aug 2017
“A short stay at Impala Hotel”
Free Internet
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
3.5 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (292)Write a Review
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11 - 15 of 232 reviews
Reviewed 22 May 2017

The room stinks, food is horrible, the place is creepy, rooms are not maintained at all, bathroom fittings are old, dirty and rusty. Very few times i come across a hotel, i suggest people not to stay in at any cost. This is one of...More

Thank NipunRishi
Response from Impala-Hotel-Arusha, Manager at Impala HotelResponded 29 May 2017

Dear NipunRishi Thank you for your review and for staying at Impala Hotel. We appreciate your feedback. Please allow me to offer my apologies for your experience at The Impala Hotel. We always desire for your stay to be nothing but fantastic and we regret...More

Reviewed 25 March 2017

I did not stay at the Impala but on my holiday I had Indian twice at their restaurant and it was amazing. I would highly recommend this if you are looking for somewhere to eat in Arusha. Very traditional and great flavours.

Thank Alison P
Response from Impala-Hotel-Arusha, Manager at Impala HotelResponded 12 April 2017

Dear Alison. Thank you for your review and for choosing our Indian Restaurant. I’m happy that you enjoyed your meal and we are looking forward to having you again. Thanks again for the feedback Kind Regards Impala Hotel

Reviewed 14 March 2017

Was there last month on a business trip, wanted to stay here but the price was too high compared to what was being offered. So went to nearby Bayleaf boutique hotel which is a 5 star and similar prices and was impressed. Though had dinner...More

Thank Mayur N
Response from Impala-Hotel-Arusha, Manager at Impala HotelResponded 13 April 2017

Dear Mayur Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive facilities. We regret that this was not your impression and offer our apologies. We are happy to hear you enjoyed...More

Reviewed 3 February 2017

A more than adequate hotel for tired adventurers. We stayed a day before and two days after climbing Mount Kilimanjaro. Nothing fancy, but nice accommodations, better than average food, and a very relaxing atmosphere. TVs could be better, but you don't go there for TV....More

Thank Joe S
Response from Impala-Hotel-Arusha, Manager at Impala HotelResponded 13 April 2017

Dear Joe Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently...More

Reviewed 9 November 2016

Very overpriced for what is provided. Breakfast buffet was nothing special. Reception staff were not knowledgable and rarely helpful. I had the feeling that no one wants to work there, they're all just biding their time until their shift is over. Rooms are okay but...More

Thank Melodycobra
Response from Impala-Hotel-Arusha, Manager at Impala HotelResponded 13 April 2017

Dear Melody Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive facilities. We regret that this was not your impression and offer our apologies. I was disappointed to read that you...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Internet
Bar/Lounge
Breakfast included
Room Service
Free Parking
Spa
Hotel Amenities
Breakfast included
Meeting Rooms
Laundry Service
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Business Centre with Internet Access
Concierge
Banquet Room
Conference Facilities
Babysitting
Room amenities
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Spa
Details
Price range
US$115 - US$140 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Arusha
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available
Details
Price range
US$115 - US$140 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Arusha
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available
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Traveller (141)
Room & Suite (51)
Dining (15)
Pool & Beach (13)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Bantu E
20 June 2016|
AnswerShow all 3 answers
Response from george o | Reviewed this property |
Yes
0
Votes
arlene w
11 April 2016|
AnswerShow all 2 answers
Response from Keppebolletje | Reviewed this property |
Dear Arlene, I am not sure this question is for me? We did not stay at the lodge you metion. I can say that the organization we worked with organized everything, including transport to and from the airport. Kind... More
1
Vote
muralips
13 February 2015|
Answer
Response from Joy R |
It is about an hour's drive from the Kilimanjaro International airport to the Impala Hotel. This is the major airport of the region and where most flights (especially international ones or ones from Dar Es Salaam to the... More
0
Votes
Room Tips
"Make sure you ask for a room with an AC"
Read review
"Don't think they have good room all the rooms need repairs"
Read review
"Lower levels seemed to have nicer 'lounge' areas in hallway"
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"Good for short stay"
Read review
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