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The Surf Hotel

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The Surf Hotel
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776 Reviews from our TripAdvisor Community

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Showing 579: English reviews
aldonaviciuliene@gmail.com
Reviewed 31 October 2016

The hotel is ideally located - on Ocean waterfront, all the rooms to ocean side. Many rooms are not renovated which already pathetic condition. The furniture in the recepcion already depreciated and dirty. We stayed for 6 nights. Food and services was good. Personal was wonderful. Nothing to do in the evenings.

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Helpful?
Thank aldonaviciuliene
Asela K, General Manager at The Surf Hotel, responded to this review

Dear Valued Guest, Greetings from The Surf Hotel - Bentota. Thank you very much for the review. It’s a pleasure to note that you have enjoyed the view of the hotel, delicious food. All the other contents of the review is noted and will be cascaded to relevant departments. Looking forward to welcome you again at the surf hotel. Take...

Reviewed 29 October 2016

What we liked 1. Excellent location. It is literally on the Bentota beach with excellent view. 2. Sea food was well made and reasonably priced. 3. Breakfast choice was very good. What can be improved 1. Service is not at par. There was delay in room cleaning. 2. Front desk staff not very knowledgeable. 3. We had hard time reaching...

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Helpful?
1Thank Siddhartha D
Asela K, General Manager at The Surf Hotel, responded to this review

Dear Valued Guest, Greetings from The Surf Hotel - Bentota. Thank you very much for the review. It’s a pleasure to note that you and family have enjoyed the view of the hotel, delicious food in sea food restaurant and choices of breakfast. All the other contents of the review is noted and will be cascaded to relevant departments. Looking...

Colombo, Sri Lanka
Reviewed 24 October 2016

Facing the beach, this hotel is situated in a really nice location. The rooms are comfortable and clean. The buffet was disappointing but you get some options. Has two nice pools and a good Spa. Its a good options for beach side vacation.

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Helpful?
Thank Aslam86
Asela K, General Manager at The Surf Hotel, responded to this review

Dear Valued Guest, Greetings from The Surf Hotel - Bentota. Thank you very much for the review. It’s a pleasure to note that you have enjoyed the our hotel location, food, spa and lovely commendation of our associates. We will indeed share your kind words with them. Looking forward to welcome you again at the surf hotel. Take care and...

Bengaluru, India
Reviewed 23 October 2016 via mobile

Had a very good time here. Room overlooks the pool and beach. Amazing property and good services offered. Had a good time and wish could have extended my stay. Play to be at bentota. Break fast too was good.

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Helpful?
Thank Ajeesh87
Asela K, General Manager at The Surf Hotel, responded to this review

Dear Mr.Ajeesh, Thank you so much and , we really appreciate your valued comments which you have experienced at our property. we value you so much. Hope to see you back at The Surf hotel-Bentota. Good luck.

Kolkata (Calcutta), India
Reviewed 23 October 2016

Me with a team of 13 Pax from Kolkata City , India arrived hotel The Surf around noon on 8th. October 2016 The first experience of receiving us at lobby was wonderful. The refrshing welcome drink and a quick completion of Check in procedures was amazing. The rooms were quite big with almost all amenities and an excellent sea facing...

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Helpful?
Thank Manas S
Asela K, General Manager at The Surf Hotel, responded to this review

Dear Mr.Manas, Thank you for posting a review which will help us serving our clients more than what we offer at present. Hope the group had a good time in Sri Lanka. We will definitely engage in training our service staff in aspects of delighting the customer. Cheers and Good luck.

Mumbai
Reviewed 20 October 2016 via mobile

I dont know how to explain the situation. Literally stupid people with poor knowledge about how things work. Rude staff, no shame, they abuse you in their own language. Poor service, horrible condition of rooms and accessories.

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Helpful?
1Thank BhatiaA
Asela K, General Manager at The Surf Hotel, responded to this review

Dear Mr.Bhatiya, The comments made by you will be seriously taken up with the team to understand as to what has taken place during your stay. However, I would like to take this opportunity to thank you for taking some time to review us. Good luck and all the best.

Reviewed 20 October 2016 via mobile

Amazing staff ..so helpful. ..146 pool view room is so nice.. but the lunch and the dinner buffet didn't have much varieties. ..we took fb but they had only fish .for dinner had calamari with chopsuey...that was so disappointing

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Helpful?
Thank zainab m
Asela K, General Manager at The Surf Hotel, responded to this review

Dear Valued guest, Thank you for taking time to review us. your comments are very well noted. That will help us improving our services further. We wish you all the best.

Brisbane, Qld
Reviewed 19 October 2016 via mobile

The location was right on the beach with great views and direct access to the surf. The issues we had were many. The lights were not working and the towels and bathroom accessories had not been replenished. There was no hot water and we could not turn off the light on the balcony. The safe was not operational and light...

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Helpful?
Thank Sailguy99
Asela K, General Manager at The Surf Hotel, responded to this review

Dear Mr.Sailguy, We highly value your comments and we will include your suggestions in our future development plans. It's glad to here that the staff has done their best which is also our strength. We will definitely share your thoughts with our staff. Good luck and all the best.

Bangalore
Reviewed 18 October 2016

One of the best beach resorts we have stayed in..... All rooms are sea facing...the beach is clean and easily accessible The buffet spread during dinner and breakfast was phenomenal with plenty of vegetarian options... Very polite, helpful and well mannered staff made the stay memorable.

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Helpful?
1Thank KalpanaPradeep
Asela K, General Manager at The Surf Hotel, responded to this review

Dear Mr.Pradeep, we are glad to here that you have really enjoyed our food and other services which has met your expectations. We would like to welcome you back at The Surf -Bentota. Cheers!

Bangalore
Reviewed 15 October 2016 via mobile

The sound of the waves and the view of the sunset from the room- breathtaking! Excellent place to unwind oneself as the beach is just a few yards from the resort. Had a wonderful time at the beach with my family and 3 yr old kid. As far the resort is concerned, it was good. They looked quite concerned about...

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Helpful?
Thank 10,472,455
Asela K, General Manager at The Surf Hotel, responded to this review

Dear Valued guest, Thank you so much for the useful review. Your mixed comments will be carefully looked into with relevant departmental staff. Hope , Children left Bentota with happy memories. Wish all the best and good luck to you and your family.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service

Additional Information about The Surf Hotel

Address: Beach Road, Bentota, Bentota 80500, Sri Lanka (Formerly Lihiniya Surf Hotel)
Region: Sri Lanka > Southern Province > Bentota
Price Range: €88 - €149 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Surf Hotel 4*
Number of rooms: 95
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Also Known As:
The Surf Bentota Hotel Bentota
Lihiniya Surf Bentota
Hotel Lihiniya Surf
Lihiniya Surf Hotel
Hotel Style:
#6 Spa Hotel in Bentota
#6 Luxury Hotel in Bentota
#7 Family Hotel in Bentota
#8 On the Beach Hotel in Bentota
#10 Romantic Hotel in Bentota
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Questions & Answers

Here's what travellers have asked, with answers from The Surf Hotel staff and other travellers.
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Questions? Get answers from The Surf Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Big room and the balcony had 2 beds. Good cleaning. Coffee or tea on the room. Good connection with lap-top and mobile. AC very well.”
  • The Surf hotel Bentota SRI Lanka. Excellent room, cleaning, food and polite staff
 of 5 bubbles AstaJ_12, 28 Mar 2017 | Read review
“Take a room from 3rd floor for best view and privacy - e.g. 309/308”
 of 5 bubbles JaniS68, 23 Mar 2017 | Read review
“Try and get a ground floor room that opens up onto the nice expanse of grass leading to the beach.”
 of 5 bubbles HollandSpore, 5 Mar 2017 | Read review
“check your room before check in and make reservations for restaurants”
  • view from the room
 of 5 bubbles bikibirsingh, 26 Feb 2017 | Read review
“Ground floor rooms have little to no privacy.”
 of 5 bubbles Familynortheast, 23 Feb 2017 | Read review
5 of 5