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Lotte Hotel Jeju

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668 Reviews from our TripAdvisor Community

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Showing 194: English reviews
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW via mobile

Spent 4 days in Jeju in November 16. Lotte is in the Jungmun resort near Seogwipo which is fantastic for visiting the island's main attractions in the south west. The level of service in the hotel is fantastic, the outdoor pool is large and is heated in the winter months so can be used all year round. Only a 5... More 

Helpful?
Thank Andy G
Ljubljana, Slovenia
Level Contributor
14 reviews
3 hotel reviews
Reviewed 5 days ago NEW

I had a chance to spend several weekends in this wonderful hotel, for sure the best one in South Korea. It offers elegant rooms, beautiful garden, lovely beach and interesting duty free shops. The outside pool is heated even in winter, you can swim at watch laser Volcano show at night. Pool area is open until midnight and one jacuzzi... More 

Helpful?
Thank damjan475
el paso
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 week ago

I am glad that we had a rental car because it makes staying at the resort much easier. There is not a lot to do within walking distance. There is the Teddy Bear Museum and the Play KPop attraction also a 7-11 convenience store, a KFC, and a couple of restaurants. We drove around to the waterfalls and to hike... More 

Helpful?
Thank chukarhead
Massachusetts
Level Contributor
92 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 19 October 2016

We stayed here for 3 nights on our visit to Jeju Island and had a good overall experience. The hotel has a large common area at the 8th level and the entry offers a dramatic view of the lower levels from the foyer. At night, the music from the live singing at the restaurant on the ground floor fills the... More 

Helpful?
Thank sash0131
1 review
Reviewed 15 October 2016 via mobile

I'v been there for 3days from oct. 3 with my family. It has a very nice swimming fool for kidz and nice ocean view. there are playground for children at fourth floor. name is kizworld that have many things to play and to read. I recomend you to visit and have some time for your child. also service was very... More 

Helpful?
Thank dui p
lottehoteljejuCRM, 제너럴 매니저 at Lotte Hotel Jeju, responded to this review

Dear dui p! Thank you for staying with us and sharing your experience at Lotte Hotel Jeju Providing high quality of service is our responsibility. Still,it feels great to be noticed for our efforts. Thank you very much for our encouragement. Your positive comment will be shared it with our whole staff to improve our service quality. Thank you. As... More 

Gaborone, Botswana
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 September 2016

i was in Lotte hotel June 2016. we had an assembly the hotel's size was able to accommodate many people without it feeling like it was too crowded. the rooms were and the service was awesome and exquisite. the week i spent there didnt even feel like a week. the pool was big and warm. the animation by the pool... More 

Helpful?
Thank molatlhegiboitsh2016
lottehoteljejuCRM, General Manager at Lotte Hotel Jeju, responded to this review

Dear Molatlhegiboitsh Thank you for staying with us and sharing your experience at Lotte Hotel Jeju Providing high quality of service is our responsibility. Still,it feels great to be noticed for our efforts. Thank you very much for our encouragement. We are delighted to hear that you enjoyed our hotel. From Our luxurious accommodations , Kindness service of employee, A... More 

New York City, New York
Level Contributor
118 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 September 2016

This hotel is extremely overpriced considering the quality. The front desk staff are kind, but unfortunately this does not make up for the poor quality and rude manager. I was insulted with how the manager handled a problem I experienced at the hotel. The location is also not that great. It is far from the airport.

Helpful?
Thank MBenzinger
lottehoteljejuCRM, General Manager at Lotte Hotel Jeju, responded to this review

Dear Valued MBenzinger Thank you for staying with us and sharing your experience at Lotte Hotel Jeju. We are very sorry for providing unsatisfactory service. we decide to Improve Facilities,Service,Complaint process as you mentioned. first of all,about the facility problem,we have a gradual plan for renovation,We will check our facilities more often to provide more confortable space for you. secondly,... More 

Hong Kong, China
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 September 2016

Stayed here in August with my family the hotel is very large with modern facilities and has a great buffet restaurant for the evening with a good volcano fountain show. Good location very close to tourist attractions such as Ripleys believe it or not. Beach access is via a large number of steps (remember this for the way back up!).... More 

Helpful?
Thank DLight_11
lottehoteljejuCRM, 제너럴 매니저 at Lotte Hotel Jeju, responded to this review

Dear. DLight_11, Thank you for staying at the Lotte hotel Jeju for your stay in Jeju, Korea and thank you for sharing your experience with us on tripadvisor site. Your comments are highly valued to us that it will help us to improve our service in future. First of all, we are sorry to hear You could not comfortably use... More 

Kolkata (Calcutta), India
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 September 2016

I stayed here in June-July 2016 and found it a first class hotel if on the high end of the price scale. It has all the amenities that a high end hotel should have plus more. Moreover it is child friendly and has several amenities that families could take advantage of including an excellent outdoor pool with a small water... More 

Helpful?
Thank Philip P
lottehoteljejuCRM, 제너럴 매니저 at Lotte Hotel Jeju, responded to this review

Dear Philip P Thanks for staying with us and sharing your experience at Lotte Hotel Jeju. Providing high quality of service is our responsibility, still, it feels great to be noticed for our efforts.Thank very much for your encouragement. First, we apologize for your inconvenience of noises caused by the structure of a room. We have a plan to rebuild... More 

Miami, Florida
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 September 2016

The hotel has an Awesome view. It is in a great location close to the falls, restaurants and a two min walk to the cliffs over the beach the pools are awesome and the food is great but pricey. Over all I enjoyed the stay and the hotel staff was awesome and attentive. On a side note the falls are... More 

Helpful?
Thank 880travelingtraveler
lottehoteljejuCRM, General Manager at Lotte Hotel Jeju, responded to this review

Dear 880travelingtraver Thank you for staying with us and sharing your experience at Lotte Hotel Jeju Providing high quality of service is our responsibility. Still,it feels great to be noticed for our efforts. Thank you very much for our encouragement. We are delighted to hear that you enjoyed our hotel. From our luxurious accommodations and excellent service to our fine... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Beachfront
About the property
  • Wheelchair Access
  • Beachfront
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Lotte Hotel Jeju is a luxury resort of Lotte Hotels & Resorts, opened in 2000 in the heart of Jungmun Tourism Complex. The hotel features a total of 500 guest rooms, 9 restaurants, 6banquet halls, fitness center, foreigner-only casino, duty-free shop, and diverse convenience facilities. Hotel buildings are spread across mostly on a slope of land, granting a majority of the rooms a spectacular view of the charming gardens and the open sea. The world-renowned resort hotel The Palace of the Lost City in South Africa is the model of Lotte Hotel Jeju. The hotel design firm WATG was in charge of the exterior and Wilson & Associates the interior. Their collaboration resulted in an elegant and luxurious hotel emanating Korean hospitality. The magnificence of Lotte Hotel Jeju, a reminiscence of old European castles, can be felt from the facade and has drawn many tourists. ... more   less 

Additional Information about Lotte Hotel Jeju

Address: 35, Jungmungwangwang-ro 72beon-gil, Seogwipo, Jeju Island 697-808, South Korea
Region: South Korea > Jeju Island > Seogwipo
Price Range: €172 - €362 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Lotte Hotel Jeju 5*
Number of rooms: 500
Reservation Options:
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Also Known As:
Lotte Hotel Jeju City
Lotte Jeju City
Lotte Hotel Jeju Seogwipo, Jeju Island
Hotel Style:
#1 Luxury Hotel in Seogwipo
#1 Spa Hotel in Seogwipo
#1 On the Beach Hotel in Seogwipo
#1 Family Hotel in Seogwipo
#2 Business Hotel in Seogwipo
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Questions & Answers

Here's what travellers have asked, with answers from Lotte Hotel Jeju staff and other travellers.
8 questions
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Questions? Get answers from Lotte Hotel Jeju staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All are nice, they look over the ocean, nice is the one near Pool with waterfall. You can watch Volcano show from your room”
 of 5 bubbles damjan475, 29 Nov 2016 | Read review
“We had mountain view room (10th floor, expecting the view of Mt Hallasan, but didn't get to see it)”
 of 5 bubbles sash0131, 19 Oct 2016 | Read review
“Get a room in the annex as it is far more modern”
 of 5 bubbles 730philipp, 12 Sep 2016 | Read review
“Pool side rooms have the best view.”
 of 5 bubbles 880travelingtraveler, 7 Sep 2016 | Read review
“Most rooms are ocean view, we stayed on the 5th floor (#570) of the annex building”
 of 5 bubbles 119jamesk, 3 May 2016 | Read review
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