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Lotte Hotel Busan

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Lotte Hotel Busan
Lotte Hotel Busan
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806 Reviews from our TripAdvisor Community

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Showing 240: English reviews
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Reviewed yesterday NEWvia mobile

I stayed this hotel for a business trip. I loved this hotel. Efficient check in,out , actually the staff helped me early checked in. I am really grateful for that point. Also the price was reasonable. The room was so clean and comfortable to get a deep sleep. Well, overall, it is enough hotel for me to praise.

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Helpful?
Thank andrew m
Montgomery, Illinois
Reviewed yesterday NEWvia mobile

We were a group of 9, checked in to Lotte Hotel for a 1-night stay. We needed to arrange a trip to see the city. We contacted the Concierge. Mr. L.J. Lee was on duty. He was very patient, listened to all our diverse needs and worked out an itinerary to please everyone. He even stayed for one hour after...

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Helpful?
Thank Peter78787878
Philadelphia, Pennsylvania
Reviewed 2 days ago NEW

Amenities are superior, all staff speak perfect English and the courtesy is unparalleled. Staying at the club level provides all meals and free access to the facilities. Right next to the subway station for easy access to all other points.

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Helpful?
Thank sokrstr
Reviewed 4 days ago NEW

Coming from the Lotte Hotel in Ulsan, I think the Lotte Hotel was more spacious and more space to "breathe". We booked this locale because of the convenience. The food street was just next to the hotel and rather than eat in the hotel, I suggest eating the street food and underground shopping. The staff could converse in English and...

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Helpful?
Thank Esther T
Sofia, Bulgaria
Reviewed 1 week ago

Highly advertised hotel, but huge disappointment. Hotel is nothing special, so totally not worth the price I paid of 250 euros per night. Just across the road is Business hotel for 80 euros and much better service. During check-in the reception staff were absolutely silent except asking for credit card. No explanation about restaurants on site and hotel amenities, so...

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Helpful?
Thank Delissimo
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear Delissimo, Thank you for staying with us and sharing your experience at Lotte Hotel Busan. The review you have left would be of great help to other guests planning to visit our hotel. I sincerely apologize for the service shortfalls that you experienced during your stay. I definitely know that you could expect our hotel facilities and service because...

Hong Kong, China
Reviewed 1 week ago via mobile

Staying at Lotte Hotel Busan for business and the venue hotel. Spacious guest room and convenient location. Back streets are with thousands of choices on food. Buffet restaurant that you have to change of escalators which is a bit strange and inconvenient. Staff at the hotel in general hasn't been very much friendly and welcoming. Not surprising as not new...

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Helpful?
Thank Rita L
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear Rita L, Thank you for staying with us and sharing your experience at Lotte Hotel Busan. Firstly, I really apologize for your inconvenience. We always invest our time to upgrade hotel service and staffs also recognize it as a duty. So I'm really sorry for this happening. We will check our service again and educate staffs precisely. I will...

Reviewed 1 week ago

The culture of great hospitality is evident. Service staffs were helpful and all smiles. I check in early on the back of a 12 hour travel time with a kid. This was made possible with Ms Jay at check in. The concierge was fanastic in recommending restaurants. Just let tem know your preference. A shoutout to Kayla and the rest...

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Helpful?
Thank 建榮 卓
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear 建榮 卓, Thank you for staying with us and sharing your experience at Lotte Hotel Busan. We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement. I really appreciate your staying and nice review. We will...

Singapore, Singapore
Reviewed 2 weeks ago via mobile

We chose this for the central location at the Seomyeon station, which you can go almost anywhere of "importance" without huge inconvenience. If you arrive by KTX, a taxi ride is around 6000-7000 won, and maybe 10 mins. You may safe a little on the metro but if you are in a group, I would recommend taxi. The hotel has...

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Helpful?
Thank tanchinhui
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear tanchinhui, Thank you for staying with us and sharing your experience at Lotte Hotel Busan. We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement. I really appreciate your staying and nice review. As you said,...

New York City, New York
Reviewed 3 weeks ago via mobile

Stayed 2 nights here with family. The staff was very polite and friendly. There is a duty free shop and casino in the building (the casino is very small and for foreigners only! You must show your passport every time you enter). Street food vendors can be found right behind the hotel, and the surrounding area is full of coffee...

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Helpful?
Thank beukeb2313
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear Guest, Thank you for staying with us and sharing your experience at Lotte Hotel Busan. We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement. I really appreciate your staying and nice review. we will try...

Reviewed 3 weeks ago via mobile

Lotte department store, duty free shops, and Avenue L store are located inside the hotel. Underground subway has food including krispy kreme doughnuts and lotteria. Hotel also has a casino. Friendly staff, good size rooms and convenient to lots of restaurants, bars, coffee shops and street food.

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Helpful?
Thank Joyce L
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear Joyce L, Thank you for staying with us and sharing your experience at Lotte Hotel Busan. We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement. I really appreciate your staying and nice review. we will...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Momoyama
Momoyama
Cuisines: Japanese
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Lotte Hotel Busan, South Korea's biggest port city, is located at Seomyeon, the center of Busan, about a 10-minute drive by car from Busan Station. As the largest hotel in Busan, it provides elegant service and as many as 650 rooms that guests can choose freely according to need. Also, our renovated modern-style rooms and dining space will present customers with unforgettable and impressive moments. Guests can enjoy various entertainment features including indoor/outdoor swimming pools, casino, the Choo Shin-soo room and the Giants room with Busan, the city of baseball, as backdrop. Please make your successful business and enjoy travel in Busan, the city of wide sea and romantic harbor. ... more   less 

Additional Information about Lotte Hotel Busan

Address: 772, Gaya-daero, Busanjin-gu, Busan 47285, South Korea
Region: South Korea > Busan
Price Range: €150 - €226 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Lotte Hotel Busan 5*
Number of rooms: 650
Reservation Options:
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Also Known As:
Busan Lotte Hotel
Hotel Style:
#1 Luxury Hotel in Busan
#1 Spa Hotel in Busan
#2 Romantic Hotel in Busan
#2 Business Hotel in Busan
#2 Family Hotel in Busan
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Questions & Answers

Here's what travellers have asked, with answers from Lotte Hotel Busan staff and other travellers.
26 questions
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Questions? Get answers from Lotte Hotel Busan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Either side is good”
sokrstr, 27 May 2017 | Read review
“Excellent location, luxury beds and bathrooms, next to shopping”
catherineannesecapo, 4 Apr 2017 | Read review
“High floor!”
naki1000mi, 3 Apr 2017 | Read review
“The best thing was the night view”
marklA5224AD, 7 Mar 2017 | Read review
“I can only imagine any room in this hotel would be the PERFECT room, as mine was.”
mullyashfox2, 1 Feb 2017 | Read review
5 of 5
Expedia.com
US$202* /night
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PricelineUS$207
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*Disclaimer
Prices are for 1 room, 2 adults
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