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Extended Stay America - Albany - SUNY

160 reviews
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Traveller (21)
Room & Suite (15)
Dining (1)
Overview
  • Excellent33%
  • Very good16%
  • Average18%
  • Poor11%
  • Terrible22%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Laundry Service
2.5 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (160)Write a Review
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11 - 15 of 155 reviews
Reviewed 17 August 2017 via mobile

While the hotel met all my basic needs and was clean, it is the noisiest place I've ever stayed at. The walls are paper thin so you can hear every door open and shut, every shower in the room next to you and the people...More

Thank Katotonic17
Response from 00esa, General Manager at Extended Stay America - Albany - SUNYResponded 18 August 2017

Katotonic, we are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and I'm sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or...More

Reviewed 28 July 2017

I had an awful experience at this hotel. I wouldn't recommend it to anyone. A dog barked the entire time and we were there to take the bar. We didn't sleep at all and management did nothing about it. The rooms felt gross as well....More

Review collected in partnership with Extended Stay
Thank 488abcd
Response from 00esa, General Manager at Extended Stay America - Albany - SUNYResponded 29 July 2017

Thank you for taking the time out of your day to leave us your feedback of our hotel. We apologize about the dog barking and regret the inconvenience it caused. We have customer service training in place for our associates so we are sorry this situation was...More

Reviewed 17 July 2017

I believe that I received value for the price of my hotel stay. While the rooms need some upgrading, like the carpet, the hotel was clean, comfortable, everything worked and the staff was very friendly.More

Review collected in partnership with Extended Stay
Thank wendybX1577UY
Response from 00esa, General Manager at Extended Stay America - Albany - SUNYResponded 19 July 2017

Thank you for sharing your kind review of Extended Stay America - Albany - SUNY. We are delighted to read you found us to be a great value and that our associates left you with a good impression. We appreciate your valuable feedback and hope...More

Reviewed 25 June 2017

AC did not work and was super loud. Made it impossible to sleep in room. Also, the room had a bad smell. Although I liked the layout of the room with the kitchen and a study desk and room. Wish they took care of ACs...More

Review collected in partnership with Extended Stay
Thank 915arsalh
Response from 00esa, General Manager at Extended Stay America - Albany - SUNYResponded 27 June 2017

Thank you for taking the time to post your review. We are sorry for the cleanliness and maintenance issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We will revisit this program so that...More

Reviewed 17 June 2017

We were surprised to see a very small lobby with a very warn carpet, but we hoped the rooms would be different. It turned out that there was only one positive thing to say about the motel. That is the woman behind the counter who...More

Thank Walt V
Response from 00esa, General Manager at Extended Stay America - Albany - SUNYResponded 18 June 2017

Thank you for your recent stay with us and for leaving your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Laundry Service
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
US$87 - US$107 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$87 - US$107 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (21)
Room & Suite (15)
Dining (1)
Questions & Answers
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Room Tips
"go someplace else"
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"don't go here if you want a clean quiet room for the night."
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"Good for a long stay"
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"Don't stay here."
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