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Best Western Sovereign Hotel - Albany

1,017 reviews
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Traveller (111)
Room & Suite (60)
Dining (6)
Overview
  • Excellent30%
  • Very good25%
  • Average21%
  • Poor13%
  • Terrible11%
Travellers talk about
“waffles”(39 reviews)
“indoor pool”(31 reviews)
“hot breakfast”(16 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
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Reviews (1,017)Write a Review
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All reviewswafflesindoor poolhot breakfastshower headfridge and microwaveone night staynew yorkfitness centerbwcollegecampusmallssunyhospitalinterstate
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11 - 15 of 975 reviews
Reviewed 23 October 2017

I stayed for only one night thank goodness! There was a major fly problem in the room! Apparently nothing could be done? The bed sheets did not fit! The ceiling in the bathroom leaked when you took a shower and the toilet was dirty when...More

Review collected in partnership with Best Western
Thank 629raechelm
Response from Gil S, General Manager at Best Western Sovereign Hotel - AlbanyResponded 26 October 2017

We are sorry that we did not meet your expectations during your stay! We hope to improve on that in the future!

Reviewed 23 October 2017

Even after renovation, owner does not care to see hotel cared for. Pool was horrific, room was lacking as were amenities,breakfast was cold and uncooked. I am a loyal Best Western member and will stay at a Best Western again, but NOT at this property....More

Review collected in partnership with Best Western
Thank Mark L
Response from Gil S, General Manager at Best Western Sovereign Hotel - AlbanyResponded 26 October 2017

Thank you for your input! Your comments are helpful to our staff and knowing what they need to improve on. Enjoy your future Best Western stays!

Reviewed 21 October 2017

The room needed to be up-graded. It had dirty carpet, and smelled. The bath room handy cap rail in the tub was rusted. The hotel needs to be up-dated and cleaned up. They say they are pet friendly, but have no where to walk the...More

Review collected in partnership with Best Western
Thank normanc343
Reviewed 17 October 2017 via mobile

The desk clerks were both very nice, but we asked for a quiet room and weren’t told that the closest elevator was not operational, so it was quite a long walk to & from the car with our luggage. The room was big enough and...More

Thank BobbyS1951
Reviewed 16 October 2017

We said there do to a convience close to a relative. Upon checking in there was a very friendly face but followed with a disappointment when we got to the room. Not only had top flat serviceses not been dusted in what seemed like weeks...More

Thank Emily B
Response from Gil S, General Manager at Best Western Sovereign Hotel - AlbanyResponded 18 October 2017

We are sorry you had such an unfortunate experience and hope that the plans we are implementing will prevent such issues for future stays!

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Bar/Lounge
Restaurant
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Conference Facilities
Shuttle Bus Service
Airport Transportation
Banquet Room
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Restaurant
Details
Price range
US$89 - US$139 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites
Details
Price range
US$89 - US$139 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites
Add Photo Photos
Traveller (111)
Room & Suite (60)
Dining (6)
Pool & Beach (5)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Bridget H
27 October 2017|
AnswerShow all 4 answers
Response from Dana R | Reviewed this property |
Ditto, ditto, ditto! Do yourself a favor and stay away from this hotel. I promise you, you'd be better off sleeping in your car and showering at a truck stop.
0
Votes
lee r
12 May 2017|
AnswerShow all 5 answers
Response from Gil S | Property representative |
Hi. We do have iron and ironing board in all the rooms. Thank you.
0
Votes
ninsero
25 April 2017|
Answer
Response from Gil S | Property representative |
Hi ninsero, Congratulations on the wedding! Thank you for your inquiry. We can definitely arrange transportation to and from the venue. This will depend on the number of rooms booked and the number of people to transport... More
0
Votes
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123
Room Tips
"go some where else"
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"Inspect the room before you go to sleep"
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"Interior pool view rooms may be quieter during non-peak seasons."
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"Bring your flip flops for the shower."
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