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BEST WESTERN Sovereign Hotel - Albany

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BEST WESTERN Sovereign Hotel - Albany
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920 Reviews from our TripAdvisor Community

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Showing 883: English reviews
upstate NY
Reviewed 27 February 2017

We only stayed one night but the room was very comfortable. We overlooked the roof, so no view of the area. It was raining very hard when we got into the room but you could not hear it. The room was very warm at bedtime so we put the air conditioner on. It was loud with a steady hum throughout...

Review collected in partnership with Best Western
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Helpful?
Thank L P
New york
Reviewed 26 February 2017

Location is great if touring the local colleges Dead bugs were everywhere in the halls The hotel had a dirty water smell If looking,for convenience..spot on Anything else...I would not stay there again

Review collected in partnership with Best Western
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Thank f2017458
Gil S, General Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Dear f2017458, Our sincere apologies for not meeting your expectations. Rest assured that your feedback will be used to better ourselves. This is the first time that someone mentions that the hotel had a dirty water smell and dead bugs everywhere in the halls. We do use cleaners for our floors. I hope that this is maybe what you might...

Beacon, New York
Reviewed 24 February 2017 via mobile

This was the worst hotel experience of my life. I was booked at this hotel through my employer they have a contract with this establishment, my roommate was bite by bed bugs horrible experience to be a witness too. Hotel staff moved us to another room on the same floor. Advised us they would pay to have our clothes cleaned...

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Helpful?
Thank ngreene311
Gil S, General Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Dear ngreene311, We take bed bugs issues and concerns very seriously. We immediately contacted our pest control contractor to inspect the room. They confirmed that there was no evidence of live bed bug infestation in the room. We submitted the report to your superiors. Had there been evidence of bed bugs, we have submitted the findings as well. Bed bugs...

USA
Reviewed 21 February 2017

Before we stayed, we saw many conflicting reviews. based on our 1 night stay, the truth is somwhere in the middle The wifi worked well. The breakfast was excellent. The room itself was clean with new-looking bedding and drapery. The house keeping was ok. Staff was efficient. Location was 5 traffic lights off the interestate. The edifice was old which...

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Thank alexriderGB
New York
Reviewed 20 February 2017

I went here with my mother and my two younger sisters. Most of my extended family was staying at the hotel as well. The room was ok, I thought that the beds would have been queens instead of full sized. The bathroom needs to be updated. The wifi was so slow and didn't even work. The breakfast wasn't that good....

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Thank Marissa C
Buffalo, NY
Reviewed 19 February 2017

I understand there can be an issue with a hotel on occasion so I continued to support this hotel despite the issues. On two different stays we had (at warmest) luke warm water, a fire alarm that we didn't hear in our hall, wifi wouldn't connect, awoken by a barking dog and little flying bugs. Two nights ago we had...

Review collected in partnership with Best Western
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Helpful?
Thank msjcfink
Gil S, General Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Thank you for completing your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....

Albany, New York
Reviewed 19 February 2017

The review is horrible front desk people we're rude uncleaniess and the lighting and not being able to find the ice machine but then we found it on without even asking and the breakfast did not taste good at all

Review collected in partnership with Best Western
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Thank jessicatT8081KL
Gil S, General Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Dear "?" Our sincere apologies for not meeting your expectations. Rest assured that your comments and concerns will be used to better our service. Sincerely,

Brookfield, Connecticut
Reviewed 19 February 2017

Good value, friendly staff, great breakfasts, nice pool, average exercise room, service inconsistent. Stayed here two years in a row over New Year's for a Scrabble tournament, so I got a good package deal. I would have rated it better last year, but the management seems to be letting things fall apart a little. Housekeeping didn't always come each day,...

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Thank MikeEcsedy
Reviewed 17 February 2017 via mobile

Could use some paint looks real old pool room feels like an ice arena plus Mexican restaurant that they advertised on website has been closed for 7 months so had to find a place to go at least the staff was really nice

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Thank Dave A
Gil S, General Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Dear Dave A, Thank you for taking the time to review your experience at our Hotel. Our sincerely apologies for not meeting your expectations. You are absolutely correct about the Mexican Restaurant. We do still have a restaurant on site. The 1228 Grill. We did update this information and I will look into why it might not have been updated...

Ottawa, Canada
Reviewed 9 February 2017

I was there for one night on my road back to Canada. Room was fine, but very noisy. I think we were near the ventilation motor system. We heard the ventilators all night. Morning buffet has more choice than what we use to see in this kind of hotel. But the quality wasn't there. But people seated around seems to...

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Thank nick001ca

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Amenities

Highlights
  • Bar/Lounge
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. The Best Western sovereign is currently renovating the Lobby area. We look forward to offering our guests a new and updated Lobby with comfort and convenience. We expect the lobby renovation to be completed by 04/30/15. ... more   less 

Additional Information about BEST WESTERN Sovereign Hotel - Albany

Address: 1228 Western Ave, Albany, NY 12203
Region: United States > New York > Albany
Price Range: €83 - €131 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Sovereign Hotel - Albany 3*
Number of rooms: 192
Reservation Options:
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Also Known As:
Albany Best Western
Best Western Albany
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Sovereign Hotel - Albany staff and other travellers.
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Questions? Get answers from BEST WESTERN Sovereign Hotel - Albany staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just avoid a room on the last floor.”
nick001ca, 9 Feb 2017 | Read review
“Back is great if you have. Dog or smoke”
oharaknightmom1, 14 Dec 2016 | Read review
“The front of the hotel can be noisy and if you are at the far back, there are long corridors, so pick something in between”
Carson_W995, 8 Dec 2016 | Read review
“Request a room away from the pool, chlorine smell is very strong.”
maryanlagard090, 5 Dec 2016 | Read review
“Don't stay, there's a Hampton Inn up the road that is the polar opposite of this.”
  • Hair (not mine) and just not wiped down... this is over the toilet.
  • No idea if this is blood or something, I want to say worse? So this was on the covers.
  • The AC was falling apart and filthy and just smelled of dust.
  • The AC was falling apart which probably explains the horrendous noise.The place is on its last l
  • Inside the room and again you can see they haven't vacuumed it or cleaned it in a very long time
  • Again, this isn't even just rust, it's filth
  • This whole area has never been vacuumed and the wall is filthy.
  • This was a 'before' photo believe it or not. Really disgusting.
sandyosullivan, 12 Oct 2016 | Read review
5 of 5