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BEST WESTERN Sovereign Hotel - Albany

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BEST WESTERN Sovereign Hotel - Albany
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894 Reviews from our TripAdvisor Community

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Showing 860: English reviews
Yonkers
Reviewed 5 days ago NEW

Maintenance of property left much to be desired. Don't remember ever having ripped or torn towels--neatly folded, in a hotel room. Lamp had two kinds of bulbs, neither working. Sound of neighboring room shower was really loud & toilet functioned poorly.

Review collected in partnership with Best Western
Albany, United States
Reviewed 6 days ago NEW

Very nice hotel, friendly staff and good breakfast. Located only 4 miles away from Albany. The pool looked nice even though we didn't tried. The receptionists were very friendly and polite. Would recommend this hotel if you are in the area.

Review collected in partnership with Best Western
Centereach, New York
Reviewed 1 week ago

Rooms desparately need updating! Water ran all night, TV didn't work when we got to room, heat didn't work. Staff took 2 hours to figure out that the tv didn't work because someone stole the cable. They were unable to fix the heat or running water in the bathroom. I will not be going back!

Review collected in partnership with Best Western
Gil S, General Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Dear frankdA3748WV, Our sincere apologies for a less than satisfactory experience. Please rest assured that these issues will be addressed and corrected promptly. I hope that you would reconsider not staying with us in the future so we can provide you with a much better experience. Sincerely,

Farmington, Maine
Reviewed 1 week ago

I would recommend to anyone really. The pool looked nice although we didn't have time to use it. The bedding wasn't the best, many stains. We would stay again due to the nice and helpful staff. The lobby had a nice retro look and was very welcoming. The room was snug, but cozy and pleasant.

Review collected in partnership with Best Western
PA
Reviewed 1 week ago via mobile

Stayed overnight on a road trip with family. Had a double room. Clean but dated. Bathroom was half updated but very clean Staff very friendly and nice. Had dinner in hotel pub. Bartender was great. Food was surprisingly good. Burger and Reubens were very tasty! All in all would stay here again. Only real complaint was the hallways were so...

Gil S, General Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Dear kevkrishark, Thank you for taking the time to review your experience at the Best Western Sovereign. We appreciate your feedback, confidence and kind words. Rest assured that your comments will be shared with the staff! We look forward to seeing you again in the future. Sincerely, Gil

Bar Harbor, Maine
Reviewed 2 weeks ago

In need of update Decor poor and hotel pool scruffy. Men's sauna did not work and women's sauna not switched on. Very poor breakfast some items were stale. sorry to say I would certainly looks else where to stay

Review collected in partnership with Best Western
Gil S, General Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Dear 309mickw, Thank you for taking the time to review your stay at the Best Western Sovereign. We are sorry that we did not meet your expectations. We do offer a variety of items at our complimentary hot breakfast buffet. Scrambled eggs or omelettes, make your own waffles, oatmeal, turkey or beef sausage, bacon, yogurts (including Greek) hard boiled eggs,...

Baldwinsville, New York
Reviewed 2 weeks ago via mobile

My family and I attempted to stay here and as soon as we entered the pool area you couldn't even see the pool there was so much steam. The pool area felt like it was about 50 degrees and the pool itself was more like a hot tub. You couldn't even see your own child swimming in the pool from...

Gil S, General Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Dear Erica c, We are sorry that you were not able to fully enjoy our pool. Our county Health Department inspects our pool and pool area regularly and did not deem it unsafe. We did have an issue with the pool area heather that day. To compensate for the lack of heat in the area, we increased the water temperature....

Reviewed 2 weeks ago via mobile

Perfect for an overnight stay! The staff was so friendly and professional. The room was spacious, CLEAN and comfortable. My kids loved the pool and the attached bar/restaurant was very convenient. We had our chocolate lab with us and the pet fee was only $21. The hot breakfast buffet that was included had so much to choose from and was...

New York City, New York
Reviewed 3 weeks ago

Friendly staff. Stayed on weekday. Hot breakfast items served later and not right at opening hours but overall nice selection. Microwave broken so used another one from 2nd checked room. Some mildew not cleaned in tub grab rails.

Review collected in partnership with Best Western
Reviewed 3 weeks ago via mobile

We stayed in a King room. Was very tiny but nicely furnished. Very clean. Hotel staff was friendly. We ordered a sandwich from the restaurant and that was very good. We didn't even go look at the pool so I can't comment on it. I would definitely stay here again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. The Best Western sovereign is currently renovating the Lobby area. We look forward to offering our guests a new and updated Lobby with comfort and convenience. We expect the lobby renovation to be completed by 04/30/15. ... more   less 

Additional Information about BEST WESTERN Sovereign Hotel - Albany

Address: 1228 Western Ave, Albany, NY 12203
Region: United States > New York > Albany
Price Range: €79 - €111 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Sovereign Hotel - Albany 3*
Number of rooms: 192
Reservation Options:
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Also Known As:
Albany Best Western
Best Western Albany
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See which rooms travellers prefer

“Back is great if you have. Dog or smoke”
 of 5 bubbles oharaknightmom1, 14 Dec 2016 | Read review
“The front of the hotel can be noisy and if you are at the far back, there are long corridors, so pick something in between”
 of 5 bubbles Carson_W995, 8 Dec 2016 | Read review
“Request a room away from the pool, chlorine smell is very strong.”
 of 5 bubbles maryanlagard090, 5 Dec 2016 | Read review
“Don't stay, there's a Hampton Inn up the road that is the polar opposite of this.”
  • Sadly this is the bathroom, the ceiling had bits falling off it, and it was dusty and grubby.
  • This whole area has never been vacuumed and the wall is filthy.
  • Again, this isn't even just rust, it's filth
  • The AC was falling apart which probably explains the horrendous noise.The place is on its last l
  • Inside the room and again you can see they haven't vacuumed it or cleaned it in a very long time
  • This was a 'before' photo believe it or not. Really disgusting.
  • The AC was falling apart and filthy and just smelled of dust.
  • No idea if this is blood or something, I want to say worse? So this was on the covers.
 of 5 bubbles sandyosullivan, 12 Oct 2016 | Read review
“all seemed the same.”
 of 5 bubbles 12Inspire, 22 Sep 2016 | Read review
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