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Hilton Garden Inn Albany / SUNY Area

719 reviews
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Traveller (79)
Room & Suite (47)
Pool & Beach (9)
Overview
  • Excellent54%
  • Very good29%
  • Average10%
  • Poor5%
  • Terrible2%
Travellers talk about
“front desk”(80 reviews)
“room was clean”(41 reviews)
“hilton garden”(13 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
Offers from Hilton Garden Inn Albany / SUNY Area
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
29 Jan30 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (719)Write a Review
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Show reviews that mention
All reviewsfront deskroom was cleanhilton gardenparking garagegreat staynice hotelhot tubeasy accessconvenient locationbreakfast buffetoff the highwaybusiness tripbusiness centerfitness centerindoor poolwafflessuny
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11 - 15 of 705 reviews
Reviewed 4 weeks ago

Hotel was a in great location to college where we were headed to for an evening dance recital. Breakfast was just ok. Pool was very cool and not big enough for laps to warm up in. Hot tub was too foamy. Room was clean and...More

Review collected in partnership with Hilton Garden Inn
Thank Jill R
Response from HGIAlbanySUNYGenMgr, General Manager at Hilton Garden Inn Albany / SUNY AreaResponded 2 weeks ago

Dear Jill R, Thank you for reviewing your recent stay with us. We are glad to hear that you enjoyed your stay overall. Thank you for informing us of some of the issues you encountered. We will be sure to address those with our staff....More

Reviewed 14 December 2017

The good: Nice amenities. Friendly staff. The bad: Construction next door disrupting parking lot access. Staff never resolved the poor wireless internet service in our conference room over three days and numerous complaints. The bathroom had a terrible musty smell. There was a fire alarm...More

Review collected in partnership with Hilton Garden Inn
Thank Bruce M
Response from HGIAlbanySUNYGenMgr, General Manager at Hilton Garden Inn Albany / SUNY AreaResponded 15 December 2017

Dear Bruce M, Thank you for taking the time to review your recent stay at our hotel. Thank you for the gracious comments regarding our amenities and staff. We would like to apologize for the issues you encountered and thank you for bringing them to...More

Reviewed 14 December 2017 via mobile

Hilton Diamond member.....stayed at this property. Wonderful experience with Front Desk team, but service staff at the Bar & Grill (both last night and this morning) were generally unfriendly aand unhelpful. Kitchen staff were great, but the servers on both occassions just obviously don't want...More

Thank U6615KIdavidc
Response from HGIAlbanySUNYGenMgr, General Manager at Hilton Garden Inn Albany / SUNY AreaResponded 2 weeks ago

Dear U6615KIdavidc, Thank you for reviewing your recent stay with us and thank you for your kind words. We are glad to hear that you enjoyed your stay and enjoyed our parking garage! We would like to apologize for the experience you had with our...More

Reviewed 13 December 2017

Excellent experience. Everyone was very attentive and cordial. Front desk staff was very informative. Was not familiar with the area and with their help and suggestions found everything quite easy..very greatful.More

Review collected in partnership with Hilton Garden Inn
Thank 340yaquelinr
Response from HGIAlbanySUNYGenMgr, Guest Relations Manager at Hilton Garden Inn Albany / SUNY AreaResponded 14 December 2017

Dear 340yaquelinr, We are delighted to hear of the great feedback from your recent stay! Our Front Desk staff as well as other team members enjoy providing a nice experience for their guests, and it's good to see that is reflected and received that way!...More

Reviewed 12 December 2017

I stay here once a quarter for work. Clean, close to the casino, great staff. The pool has a saltwater fish tank with sharks in it. The work out room is top notch. The service is TGI Fridays was a little sub par but it...More

Review collected in partnership with Hilton Garden Inn
Thank ericwH1655TG
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$100 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Albany
#3 Business Hotel in Albany
#4 Family Hotel in Albany
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$100 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Albany
#3 Business Hotel in Albany
#4 Family Hotel in Albany
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (79)
Room & Suite (47)
Pool & Beach (9)
Dining (4)
Hotel & Grounds (41)
Bathroom (3)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
aubreyzam
20 December 2016|
AnswerShow all 4 answers
Response from Creed M | Property representative |
The jetted tubs are exclusively in our One Bedroom King Suites, in which we have 6 on property.
0
Votes
PaGuy
15 November 2016|
AnswerShow all 4 answers
Response from Creed M | Property representative |
It is not. Breakfast is $9.95 per person for a full cooked to order breakfast. We do have A la Carte items that you can purchase for a nominal fee.
0
Votes
Andrew C
28 May 2016|
AnswerShow all 5 answers
Response from 155happycamper | Reviewed this property |
There is no separate charge listed for parking on the hotel bill. The onsite parking is included in the charge for the room.
0
Votes
Room Tips
"The rooms away from the highway tend to be quieter."
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"Not sure why a higher floor would be of interest. Nothing to see in this area."
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"Breakfast not Included."
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"pick another HGI - we will next time"
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