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Hilton Albany

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1,033 Reviews from our TripAdvisor Community

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Showing 1,024: English reviews
Reviewed 7 November 2016 via mobile

For a hotel that just had millions of dollars in renovations, the rooms were very disappointing. First we checked into a room that as soon as we arrived we noticed the ceiling paint was peeling, really badly. Ok, so what, we can deal, but then i went to the bathroom and the toilet wouldn't flush. So we went back to...

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Helpful?
Thank Jessandjohnforever
David H, General Manager at Hilton Albany, responded to this review

Jessandjohnforever, Thank you for your review. I apologize about the condition of your room, I have shared this with my maintenance team and we will take care of these issues. I hope you come back again so we can redeem our efforts and create a great stay for you. Sincerely, David Hayes General Manager

Reviewed 5 November 2016

I just attended a conference in Albany and stayed at the Albany Hilton. The location is great. It is near the capital buildings and many great restaurants. The hotel staff were very nice.Even the room service was reasonably priced, as far as room service goes. The rooms were well appointed and the Wifi was extremely strong. Really the only complaint...

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Helpful?
Thank James Y
David H, General Manager at Hilton Albany, responded to this review

James Y, Thank you for your kind review. We hope to see you again very soon. Sincerely, David Hayes General Manager

New York
Reviewed 4 November 2016

I probably come to Albany every two weeks or so and stay at the Hilton. On the plus side, the people working there are very nice. Generally the hotel shows some signs of wear but I would say the experience is pretty good and better than most anywhere in Albany. A couple times including this stay I got upgraded. On...

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Helpful?
Thank AnastaciaNYC
David H, General Manager at Hilton Albany, responded to this review

AnastaciaNYC, Thank you for your review. Please accept my apology that this stay didn't meet the standards of other stays that you have had with us. I hope that we see you again soon, and I assure you we will create a better experience for you. Sincerely, David Hayes General Manager

Dallas, Georgia
Reviewed 3 November 2016

You don't find better then this hotel. I been the top of the Hilton Hhonors program since 1988 and a life time diamond. This hotel is beyond outstanding, stay here. Great view of the New York State Goverment Building. Not much else in the area to walk to, no where worth eating at or walking to, outside of the state...

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Helpful?
Thank steve r
David H, General Manager at Hilton Albany, responded to this review

Steve, Thank you for your kind words. We appreciate your loyalty, and look forward to hosting you again soon. Sincerely, David Hayes General Manager

Greenville, United States
Reviewed 31 October 2016

The check-in process was very smooth. Ample parking, however the staff did mention that I had to walk from the parking garage to the lobby as there was no elevator connected to the hotel from the parking garage. Luckily I parked on the same level as the lobby so the walk was easy. I dropped off my bags prior to...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Catherine C
David H, General Manager at Hilton Albany, responded to this review

Catherine, Thank you for the kind review. I am pleased you enjoyed your stay with us. We hope to see you back again soon. Sincerely, David Hayes General Manager

Sag Harbor, New York
Reviewed 30 October 2016

Great except for room Temp. Could Not regulate the room , so damn hot and uncomfortable . I stay here all the time and WAS hoping after the renovation this problem would be fixed , but everyone was complaining about the same issue

Review collected in partnership with Hilton Hotels & Resorts
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Thank kevindU9988YG
David H, General Manager at Hilton Albany, responded to this review

Kevin, Thank you for the review. I apologize about your room temperature, we are currently working on that and do have most of the kinks out. We hope you come back again soon. Sincerely, David Hayes General Manager

Parlin, New Jersey
Reviewed 24 October 2016

I was at the Hilton for a wedding at the State Room. Everything from check in to check out was great. Had breakfast and the buffet was wonderful. Would definitely recommend this hotel to anyone staying in the area

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank phyllisc312
David H, General Manager at Hilton Albany, responded to this review

phyllic312, Thank you for the kind words. I'm happy you enjoyed your stay with us. We hope to see you back again soon. David Hayes General Manager

Syracuse, New York
Reviewed 23 October 2016 via mobile

Hotel is great due to its proximity to places to go in downtown Albany. Room was nice -a bit warm - and the bathroom was tiny. My only complaint is we waited about 15 minutes for our server to come to out table to take our drink order at breakfast/brunch. No one ever came so we left and went to...

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Helpful?
Thank Kim R
David H, General Manager at Hilton Albany, responded to this review

Kim R, Thanks for your review. I am pleased that we received four stars from you, but will share your breakfast experience with my team to ensure that it doesn't happen again. We hope to see you back again soon. Sincerely, David Hayes General Manager

Alameda, California
Reviewed 22 October 2016

Stayed here as part of wedding party. Communications with hotel before (including event planning) spotty. Service in restaurant inconsistent (but good omelette guy). Room too hot, thermostat seemed broken, hotel opened window (on a high floor!). Due for a renovation. Very convenient location.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank DaveA_SFBay
David H, General Manager at Hilton Albany, responded to this review

Dave, Thanks for your review. I will share your comments with my team. We strive to be better than average, and I apologize that we didn't reach our standards with your stay. We hope to see you back again for another chance top make a memorable stay for you. Sincerely, David Hayes General Manager

Reviewed 21 October 2016 via mobile

Nightlife and great places to eat located in walking distance. Private secure parking for 15$ but it is definitely worth it and the hotel is very nice, the rooms were clean, bed was comfortable and the staff was very helpful with pointing us to good places to eat and drink.

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Helpful?
Thank Connor G
David H, General Manager at Hilton Albany, responded to this review

Conner, Thanks for the kind words. I am very happy you had such a great stay with us. We hope to see you back again soon. Sincerely, David Hayes

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
With completion of the $16 million renovations guests now see the dramatic and exciting change of the facility upon arrival starting with the new entrance, spacious lobby, guest registration counters and the beautiful Charter Restaurant and SESSIONS lounge. This new look brings a sophisticated and upscale setting to downtown Albany all designed to invite people to share, meet and socialize in the public areas of the hotel.The hotel is now 100% non-smoking in all guestrooms.The changes are extensive - including all the elevators, corridors, guest rooms and suites. Now renovated and upgraded meeting the newest standards which are exemplifying Hilton's commitment to its customers. Even the function areas, pool and fitness center have been completely remodeled for the comfort of our guests that provides a contemporary and comfortable environment to conduct business or just to relax.Hilton Albany is the smart choice for travel to Albany - offering comfort, convenience, and a wealth of amenities as well as HHonors points for guests. Located just one block from the New York State Capitol Building and two blocks from the Times Union Center, hotels don’t get any more downtown than this.Getting here is simple too – the Albany Rensselaer Amtrak Train Station is just five minutes away, and the Albany International Airport is just fifteen minutes from our door. Once you have arrived at our hotel in Albany, you’ll find that the best of the city can be found within a few steps in any direction. Hilton Albany is located in the heart of it all, making urban exploration exciting.This downtown Albany hotel is the largest in the area, boasting 385 oversized guest rooms and suites that lend themselves to sophisticated and comfortable travel. Guests at our full-service hotel can appreciate an array of perks that make any stay unbeatable. From complimentary Wi-Fi throughout the hotel to a state-of-the-art Hilton Fitness Center to the largest ballroom in the Capital District, our amenities put us above and beyond other hotels in the area.With over 30,000 square feet of space for weddings, meetings and group travel, planners find delight with our downtown Albany hotel. Offering a professional catering staff, flexible venues and customizable online tools to assist in planning, Hilton Albany makes event planning a seamless exercise. ... more   less 

Additional Information about Hilton Albany

Address: 40 Lodge St, State & Lodge, Albany, NY 12207-2119 (Formerly Hotel Albany)
Region: United States > New York > Albany
Price Range: €147 - €250 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Albany 3.5*
Number of rooms: 385
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Priceline, Hotwire, Travelocity, Orbitz, Hotels.com, TripOnline SA, getaroom.com, Cheap Tickets and HotelQuickly so you can book your Hilton Albany reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#8 Business Hotel in Albany
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Albany staff and other travellers.
8 questions
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1 month ago
EDMOND, United States
11 months ago
Saratoga Springs, New York

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Questions? Get answers from Hilton Albany staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Capital view is lovely”
L126DZlorid, 23 Apr 2017 | Read review
“High floor facing Capitol will have best views.”
kyle10014, 14 Apr 2017 | Read review
“Avoid interacting with JohnFitzgerald”
909tanishae, 23 Mar 2017 | Read review
“Ask to getaway from large party groups and bring ear plugs so you dont hear doors slam”
Greattraveler2014, 14 Nov 2016 | Read review
“Try to get rooms on the higher floors. If you're on lower floors in the hotel' rear, you'll hear the cooling system churning all night.”
RickandJackieC, 19 Oct 2016 | Read review
5 of 5