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Hilton Albany

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1,013 Reviews from our TripAdvisor Community

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Showing 1,005: English reviews
Rutherford, New Jersey
Reviewed 2 weeks ago

We stayed here over night while in town for a concert. It is a very short walk to the Times Union Center, which was convenient. Lots of good restaurants/bars in walking distance too. Rooms were clean and comfortable. We had breakfast included, which was good, but my only concern was there was a less than half full dining room when...

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Helpful?
Thank alibell929
David H, General Manager at Hilton Albany, responded to this review

alibell929, Thank you for your kind review. I'm pleased you enjoyed your stay with us. I will look into the issue with your wait at breakfast, and make sure I resolve the issue. We hope to see you again soon. Sincerely, David Hayes General Manager

South New Berlin, New York
Reviewed 2 weeks ago

Comfy beds, good food, and great service! The location can't be beat. Right near the state capital, the legislative office building, and the state education department building. Restaurants are within walking distance as is the bee hall and speakeasy!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank N2703NQbobm
David H, General Manager at Hilton Albany, responded to this review

N2703NQbobm, Thank you for your kind review. I am very pleased you enjoyed your stay with us. We look forward to seeing you again very soon. Sincerely, David Hayes General Manager

Roosevelt, United States
Reviewed 2 weeks ago

Every time I travel to Albany for business I enjoy staying at the Hilton. The location is close to the Capitol building and the Hilton has complimentary transportation to drop off and pick up after Lobby. I would definitely recommend this hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Thank 28tishaj
David H, General Manager at Hilton Albany, responded to this review

28tishaj, Thank you for your kind review. We truly appreciate your continued patronage of our hotel. We look forward to seeing you again very soon. Sincerely, David Hayes General Manager

Reviewed 3 weeks ago

Wasn't just my shower. Several of my colleagues that were also at this conference said that showers were barely warm in the morning. Showers at other times of the day were fine. Leads one to believe that the hotel could not manage the capacity. There are other hotels in downtown Albany. I recommend you try them.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Kathy M
David H, General Manager at Hilton Albany, responded to this review

Kathy, Thank you for your review. I apologize for the issue you had with your air and water temperature in your room. Please reach out to me at david.hayes@Hilton.com, and I will make this right for you. Sincerely, David Hayes General Manager

Reviewed 3 weeks ago

This hotel knows how to make you feel at home in first class accomodations and great attentive staff to meet any of your needs while staying here. Outstanding! Like it Love it will stay here again for sure. Within walking distance of capital also!!!

Review collected in partnership with Hilton Hotels & Resorts
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Thank WILLIAM Y
David H, General Manager at Hilton Albany, responded to this review

William, Thank you for your kind review. I am so pleased you enjoyed your stay with us. We hope to see you back again soon. Sincerely, David Hayes General Manager

Haverhill, MA
Reviewed 3 weeks ago via mobile

I have stayed here many times, and have had positive experiences, as I usually do from the Hilton family of hotels. My company had an event here the next day, so I decided to stay here as well. The staff were friendly and professional as they unfailingly are, and the room was nice and clean, and had ample working space....

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Thank mscott006
David H, General Manager at Hilton Albany, responded to this review

mscott006, Thank you for your review. I am happy that you enjoyed our service. I apologize for the issue with your HVAC. Please reach out to me at david.hayes@Hilton.com, so I can make this right for you. Sincerely, David Hayes General Manager

Philadelphia, Pennsylvania
Reviewed 4 weeks ago via mobile

My experience was pretty terrible. I left the hotel immediately after checking in. The climate control for the entire building was not working and they didn't even bother to inform me of this at check in. Got up to the room and it was almost 80 degrees. None of the fans would even turn on. I called the front desk...

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Helpful?
2Thank Dan C
David H, General Manager at Hilton Albany, responded to this review

Dan, Thank you for your review. My sincere apology for the issues you had with your stay. Please contact me at david.hayes@Hilton.com so I can make this right for you. Sincerely, David Hayes General Manager

Albany, New York
Reviewed 4 weeks ago

no hot water, canceling reservation without notification, we go to this conference yearly will be the last year. This Hilton need to be overhauled, you can see through suite rooms doors, staff says "oh we know". SMH

Review collected in partnership with Hilton Hotels & Resorts
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1Thank JMJC
David H, General Manager at Hilton Albany, responded to this review

Jackie, Thank you for your review. I apologize for falling short with you. After we spoke I felt like we had taken care of the issues with your complimentary suite and complimentary amenities. I'm disappointed that our efforts still fell short. We hope you do come back next year. Sincerely, David Hayes General Manager

Brooklyn, United States
Reviewed 4 weeks ago

I had a great time staying at the Hilton Hotel in Albany during the Black, Puerto Rican and Asian Caucus. The staff acted in a very professional manner. I would highly recommend this Hotel to others. I would use this Hotel if I am in the area, again.

Review collected in partnership with Hilton Hotels & Resorts
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Thank margarettet2017
David H, General Manager at Hilton Albany, responded to this review

Margarette, Thank you for your kind review. I am very pleased that you enjoyed your stay with us. We hope to see you again very soon. Sincerely, David Hayes

Glen Cove, United States
Reviewed 4 weeks ago

Things were fine and the staff were great. The bathroom could have been cleaner but it appeared it was from repairs not the daily cleaning. The elevators were slow but we did occupy the entire hotel. Overall the Hilton Brand did well.

Review collected in partnership with Hilton Hotels & Resorts
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Thank F2843RBericw
David H, General Manager at Hilton Albany, responded to this review

F2843RBencw, Thank you for the kind review. I am pleased you enjoyed your stay with us. I will personally speak with my maintenance team about cleaning up after themselves. We hope to see you back again soon. Sincerely, David Hayes General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
With completion of the $16 million renovations guests now see the dramatic and exciting change of the facility upon arrival starting with the new entrance, spacious lobby, guest registration counters and the beautiful Charter Restaurant and SESSIONS lounge. This new look brings a sophisticated and upscale setting to downtown Albany all designed to invite people to share, meet and socialize in the public areas of the hotel.The hotel is now 100% non-smoking in all guestrooms.The changes are extensive - including all the elevators, corridors, guest rooms and suites. Now renovated and upgraded meeting the newest standards which are exemplifying Hilton's commitment to its customers. Even the function areas, pool and fitness center have been completely remodeled for the comfort of our guests that provides a contemporary and comfortable environment to conduct business or just to relax.Hilton Albany is the smart choice for travel to Albany - offering comfort, convenience, and a wealth of amenities as well as HHonors points for guests. Located just one block from the New York State Capitol Building and two blocks from the Times Union Center, hotels don’t get any more downtown than this.Getting here is simple too – the Albany Rensselaer Amtrak Train Station is just five minutes away, and the Albany International Airport is just fifteen minutes from our door. Once you have arrived at our hotel in Albany, you’ll find that the best of the city can be found within a few steps in any direction. Hilton Albany is located in the heart of it all, making urban exploration exciting.This downtown Albany hotel is the largest in the area, boasting 385 oversized guest rooms and suites that lend themselves to sophisticated and comfortable travel. Guests at our full-service hotel can appreciate an array of perks that make any stay unbeatable. From complimentary Wi-Fi throughout the hotel to a state-of-the-art Hilton Fitness Center to the largest ballroom in the Capital District, our amenities put us above and beyond other hotels in the area.With over 30,000 square feet of space for weddings, meetings and group travel, planners find delight with our downtown Albany hotel. Offering a professional catering staff, flexible venues and customizable online tools to assist in planning, Hilton Albany makes event planning a seamless exercise. ... more   less 

Additional Information about Hilton Albany

Address: 40 Lodge St, State & Lodge, Albany, NY 12207-2119 (Formerly Hotel Albany)
Region: United States > New York > Albany
Price Range: €147 - €270 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Albany 3.5*
Number of rooms: 385
Reservation Options:
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Hotel Style:
#8 Business Hotel in Albany
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Albany staff and other travellers.
7 questions
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EDMOND, United States
10 months ago
10 days ago
Saratoga Springs, New York

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Questions? Get answers from Hilton Albany staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid interacting with JohnFitzgerald”
 of 5 bubbles 909tanishae, 23 Mar 2017 | Read review
“Ask to getaway from large party groups and bring ear plugs so you dont hear doors slam”
 of 5 bubbles Greattraveler2014, 14 Nov 2016 | Read review
“Try to get rooms on the higher floors. If you're on lower floors in the hotel' rear, you'll hear the cooling system churning all night.”
 of 5 bubbles RickandJackieC, 19 Oct 2016 | Read review
“High floors offer good views toward the Hudson River to the east and city views which include the capitol building.”
 of 5 bubbles SilverFoxNYC_11, 18 Oct 2016 | Read review
“Outside noise not an issue. My corner room faced state capital.”
 of 5 bubbles kevink650, 21 Sep 2016 | Read review
5 of 5