We have reservation for 2 rooms on 7-11 march 2022, when we checked in, we already ask the receptionist named Basir if our reservation include breakfast or not. Basir was informed that our room already include breakfast. On 8-9 march, we have breakfast in the restaurant, we informed our room already and the staff let us to have a breakfast as well. Suddenly on 10 march, the staff informed us, that our room not include breakfast since our first day, and Basir was ignore that he informed us about us, and we have to pay the charge for our breakfast. VERY BAD!! The staff and this hotel not responsible for missed information to the customer, and customer charge fully for that issues. BE AWARE if you decide to stay at this hotel, better looking for other option! NOT RECCOMMENDED AT ALL, the hotel facility is not working well…
Very great location in the central, great staff, nice breakfast very delicious and very clean room. Thank you very much for warm hospitality to all staff and special to the General Manager (Mr. Dedi).
We were check in at 2pm book 2 different rooms, and found that our rooms are not what we expected, we got rooms with twin beds instead of room with large bed. The front desk assistants didn't even looked they want to explain the hotel facilities unless we ask for it, but that's still fine for usAt 5.30 pm we left the rooms for going around and back around 8pm to find one of our room is full of someone else's stuffs and our luggage still in the very same room.. when we ask to the front desk, they didn't even sorry at the first place, they seem like confronting us by asking if we sure did have checked in, like what? How could you explain that our luggage is already in the hotel's room while we haven't checked in yet?? At the end they offer us to have some free food and upgrade to highest category room, but we totaly refused it, this is not the point. The point is, how could you trust them to keep your stuff safe when you leave the hotel?…
A good quality affordable hotel located in the central of Mataram Lombok. Conveniently located and a walking distance to Mataram mall, McDonald. Clean and comfortable room. Breakfast is good and staffs are friendly and helpful
Very clean room, nice breakfast , its close to mataram mall by walking distance. Drop off to car free day last sunday extra mild service. Special thanks to Mr. Dedi fadillah as a GM for your hospitality.
Nice service from the, fast check in, room was clean, quite small but elegant, breakfast not so many choice but taste was good,thank you for the housekeeping staff for the prompt action when we need additional mineral water. Sure will stay here in future
it was my third time staying at idoop. as always, this hotel offer me good location, fast check in, clean room, very fast internet, a really good deal. it is recommended for business traveler as it’s location literally at the city centre
this hotel was beyond my expectation in a good way. Clean and tidy room with basic amenities, walking distance to mataram mall where you can find things you may looking for like food.. Buffet breakfast served every morning but the egg station was run out of egg during the second day of my stay.
Out of expectation. When it first came, the rooms are very hot. AC slow to cold. no second key / access card to be left in room when out. so the air conditioner went back off and the room got hot again. smoking area is uncomfortable, making it difficult to work because there is no solution for the location of the electrical outlet that is too far from the table. There is no solution for cancellation due to inconvenience.
budget hotel in the city center. clean room, not so big but comfort. ther the staff was nice, friendly and helpful. they need to improve on breakfast though. the taste was not good, less than so so. rather than that everything was perfect.