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Mercure Padang

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Mercure Padang
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420 Reviews from our TripAdvisor Community

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Showing 247: English reviews
Mumbai (Bombay), India
Reviewed 1 week ago via mobile

Only reviewing because the hotel spammed me for weeks after I stayed with requests to review on TripAdvisor (even after I told reception I didn't intend on reviewing) So... - really poor internet speed (my phone as a hotspot was way faster) - located in an isolated part of the city, would have preferred to be more downtown - won't...

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Helpful?
Thank TripAdvJake
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear Mr TripAdvJake, Warmest Greeting from Mercure Padang… Thank you for staying with us and sharing your experience during your stay at Mercure Hotel Padang. We do apologize regarding our facilities especially for the internet speed and the service of our reception. We have taken note and concern with this problem, because in Mercure Padang we always improve and give...

Pekanbaru, Indonesia
Reviewed 2 weeks ago

Hotel look very nice and clean. I said it is the best hotel in town but very slow in responding on customer needs especially for the house keeping. I stayed there for 1 night and asked for shaving kit instead they delivered sewing kit.

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Helpful?
Thank AISHA H
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear Ms. Aisha, Warmest Greeting from Mercure Padang… Thank you for staying with us and sharing your experience during you stay at Mercure Hotel Padang. We do apologize regarding our staff service which is slow responding and did not meet your expectation. We are concerning of this input and hopefully we will improve our service. We are looking forward to...

Qatar
Reviewed 2 weeks ago

Stayed here for week or so...Rooms are good size, clean and wi-fi reliable, restaurants food is good with great sample of local dishes to try at least before you explore more outside, pool facing the ocean that gives a great view for sun sets ( i didn't get so much of those though since it was rainy most of the...

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2Thank Aura C
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear Ms. Aura C, Warmest Greeting from Mercure Padang… We appreciate the time you have taken to write this gracious review for Mercure hotel Padang during your stay with us. We are delighted to know that our hotel is your first choice if you visit Padang. It is always valuable to hear from you how much you have been pleased...

Reviewed 13 December 2016 via mobile

I stayed in Room 602 for 3 nights, From 10 -13 December 2016, everything was good, until I met the hotel staff, they are unfriendly, no smile at all, I think it is a serious issue, the management really need to do something.

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Helpful?
Thank Bramantyo A
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dar Mr. Brantyo A, Warmest Greeting from Mercure Padang… Thank you for sharing your experience through Tripadvisor. We are concerned and deeply apologetic to learn that you have to experience a situation which is below our standard of service. We have taken notes on the concerns raised regarding the service and attitude of our staff and personally addressed this issue...

Reviewed 2 December 2016 via mobile

Nice hotel. Good facilities. Good services. High security. We stay at level 4. The room facing the sea. The internet is fast. Our booking not inclded the breakfast coZ with breakfast its too expensive. Overall I like it

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Thank linaznz
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear Mr/Ms. Linaznz, Warmest Greeting from Mercure Padang… We are honored to read your review and hereby express our highest gratitude to you. Please be informed that we have taken note on all the positive comments given. We happy that you satisfied of our services and facilities. Do rest assured that we will continue to work hard to ensure that...

UK
Reviewed 30 November 2016

Very clean, comfortable and friendly hotel. Our room was large, well-equipped, clean and the beds were extremely comfortable. The pool was hardly used, but I went for a swim and enjoyed it and the view out to sea. The restaurant was nice and the food very good. The spa was also great - my massage was fab, the staff great,...

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Helpful?
Thank Liz C
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear Ms. Liz C, Warmest Greeting from Mercure Padang… Thank you for staying with us and taking your time to express your important feedback on Tripadvisor.  We are concerned and deeply apologetic to learn that you have to experience a situation regarding cigarette smoke in the spa reception. Actually, there is a regulation that prohibit guests and staffs to smoke...

Flores, Indonesia
Reviewed 27 November 2016

A nice and beautiful hotel with friendly hotel staff in Padang, West Sumatra Indonesia. you can see city scape from your hotel room and also easy aces to the city of Padang, West Sumatra, Indonesia, it was my transit hotel before go to Siberut island, Mentawai island, Indonesia.

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Thank Floresexotictou... T
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear Mr. Floresexotictou… T, Warmest Greeting from Mercure Padang… We are honored to read your review and hereby express our highest gratitude to you. Please be informed that we have taken note on all the positive comments given. We are happy that you satisfied of our facilities, services and also the view. Do rest assured that we will continue to...

Reviewed 24 November 2016 via mobile

Had a 1 night stay here to discover Padang. Checked in at night and service was delightful. Staff members were helpful. Rooms are clean and fairly new. Lobby was packed as the night we checked in, there is a wedding happening in the hotel, but staff took care of our luggages.

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Thank Elisse R
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear Ms. Elisse R, Warmest Greeting from Mercure Padang! Thank you for sharing your experience during your stay in Mercure hotel Padang. We are delighted to know that you enjoy your stay with us and thank you for pointing your comments regarding our facilities and services that met your expectation.  We hope to be able to welcome you back to...

Reviewed 23 November 2016 via mobile

It was my first time to visit my hubby's kampung. Friend of mine suggested me to stay in mercure. I'm not kind of person who just agreed with someone's advice. Then I checked it tru' tripadvisory. Inread the comment most of the guests said it was great hotel and hospitality. I decided to choose it. Yupppp it wasssss great hotel...

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Thank Iin W
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear Mrs. Iin, Warmest Greeting from Mercure Padang… I appreciate the time you have taken to write this gracious review for Mercure hotel Padang during your stay with us. We are delighted to know that our hotel is your first choice if you visit Padang. It is always valuable to hear from you how much you have been pleased by...

Dubai, United Arab Emirates
Reviewed 21 November 2016

I have been staying at the Mercure at least twice a year since 2013, and have just completed 2 nights again in November (after an earlier stay in April) of this year. I always stay at the Mercure to and from my surfing trips to the Mentawais, and each time is an absolute pleasure. The GM Robbie and his team...

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Thank Bruce F
MercurePadang, Manajer Umum at Mercure Padang, responded to this review

Dear Mr. Bruce Forbes, Warmest Greeting from Mercure Padang… We are honored to read your review and hereby express our highest gratitude to you. Please be informed that we have taken note on all the positive comments given. We are happy to know that you satisfied of our services. Do rest assured that we will continue to work hard to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Mercure Padang, where sunset and sunrise collide, affordable comfort with beautiful Padang beach view is the gateway to your business trip and leisure in West Sumatra. ... more   less 

Additional Information about Mercure Padang

Address: Jl. Purus IV no. 8, Padang 25115, Indonesia
Region: Indonesia > Sumatra > West Sumatra > Padang
Price Range: €49 - €65 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Padang 4*
Number of rooms: 146
Reservation Options:
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Hotel Style:
#1 Luxury Hotel in Padang
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Padang staff and other travellers.
1 question
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Providence, Rhode Island

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Questions? Get answers from Mercure Padang staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pick the rooms facing the ocean”
 of 5 bubbles aurac2017, 4 Jan 2017 | Read review
“Ocean views are always a dream...especially with the sunsets”
 of 5 bubbles brucef779, 20 Nov 2016 | Read review
“I don't smoke so I ask to stay in no smoking floor.”
  • Room view
  • Bed
  • Table and minibar
 of 5 bubbles conanb34, 18 Nov 2016 | Read review
“choose the room which have an ocean view”
 of 5 bubbles Nio0502, 12 Oct 2016 | Read review
“Room overlooking the sea is really nice”
 of 5 bubbles Rheizka, 30 Sep 2016 | Read review
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