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Hermes Palace Hotel Medan - Managed By BENCOOLEN

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135 Reviews from our TripAdvisor Community

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Showing 71: English reviews
Singapore, null, Singapore
Level Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago

Good location, friendly service, helpful staff, and amenities are ok. Nothing negative but also nothing very positive. However, at least I feel comfortable staying there and I guess that's all what we need.

Helpful?
1 Thank Jeremy C
Hermes Palace H... M, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this review

Dear Jeremy C, Thank you very much for staying with us, and taking time to share your comments. We are delighted that you were impressed with our facilities and services. our goal is to make the customers happy, satisfied,and have memorable experiences during stay in the Hermes Palace Hotel. We look forward to seeing you again and welcoming back on... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 October 2016

Hermes Palace Hotel Medan have a friendly staf to serve the guest. Nice room and compatible with price list, easy to book and pay. Strategic location in the centre of Medan city dan easy to get transportation. highly recomended for everyone who need room for holiday or transit.

Helpful?
1 Thank hereskyronny
Hermes Palace H... M, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this review

Dear Ronnie, Thank you very much for staying with us, and taking time to share your comments. We are delighted that you were impressed with our facilities and services. our goal is to make the customers happy, satisfied,and have memorable experiences during stay in the Hermes Palace Hotel. We look forward to seeing you again and welcoming back on your... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 October 2016

Four Stars Hotel but I think the facility is not match with its grade. The variety of the breakfast is quite good. The hotel staff service is excellent for city like Medan. The room cleanliness is not satisfying. The amenities are for 3 stars hotel standard I think. The breakfast is average in term of taste and quality. The room... More 

Review collected in partnership with tiket.com

Helpful?
2 Thank sofyan l
Hermes Palace H... M, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this review

Dear Sofyan, Thank you very much for staying with us, and taking time to share your comments. We are delighted that you were not quite impressed with our facilities and services. we will improve for that, because our goal is to make the customers happy, satisfied,and have memorable experiences during stay in the Hermes Palace Hotel. We look forward to... More 

Bandung, Indonesia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 October 2016

Our event running on 26 of september till 2 october, before that we search optional hotel for our event, lucky we found hermest hotel and novita, novita is very humble, patient and helpfull, firs things d reason why we choose this hotel for our next event is her, maybe attitude, many hotel around there, but forget how to handle d... More 

Helpful?
1 Thank Primera_Trans_Bdg
Hermes Palace H... M, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this review

Dear Primera_Trans_Bdg Thank you very much for staying with us, and taking time to share your comments. We are delighted that you were impressed with our facilities and services. our goal is to make the customers happy, satisfied,and have memorable experiences during stay in the Hermes Palace Hotel. We look forward to seeing you again and welcoming back on your... More 

Doha, Qatar
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 August 2016

Nice hotel and very well located. The hotel is close to a seafood eatery called "Wajir". Stayed there for a couple of days and had great experience with the service. The complimentary breakfast was also good with many variety of Indonesian dishes

Helpful?
1 Thank Gonggom
Hermes Palace H... M, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this review

Dear Gonggom, Thank you very much for taking time to share your positive comments about Hermes Palace Hotel. We’re delight to know that you’ve enjoyed your stay in our Hotel, we will maintain our service and product to make your experience more valuable. We look forward to welcome you soon. Sincerely, Harryan Padaga General Manager More 

Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 August 2016

Nice place, near from mall, market, and bussiness area, value and quality are very competitive. There isn't traditional food in breakfast menu. Staff and front office are friendly. No landscape view from room.

Helpful?
1 Thank Fatma Dwi A
Hermes Palace H... M, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this review

Dear Fatma Dwi A, Thank you very much for staying with us, and taking time to share your comments. We are delighted that you were impressed with our facilities and services. our goal is to make the customers happy, satisfied,and have memorable experiences during stay in the Hermes Palace Hotel. We look forward to seeing you again and welcoming back... More 

Bogor, Indonesia
Level Contributor
75 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 12 August 2016

Hermes hotel is budget hotel, located in City centre. The hotel is surrounded by culinary centre. There is Padang big fried rice restaurant, Wajir seafoof, Mandailing restaurant, Sate padang, Wajir, Nasi Soto Sinar Pagi. Only five minutes from Medan Kota Train Station The breakfast is on the top roof.

Helpful?
2 Thank Irwan_Joe
Hermes Palace H... M, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this review

Dear Irwan_Joe Warm Greeting from Us in Medan. thank you very much for your enjoyable stay in Hermes Palace Hotel Medan, and taking time to share your comments with us. we will maintain and improve all our facilities, product and services as well and make all our guest have satisfaction and memorable experiences stay with us. We look forward to... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 July 2016

I visited Medan on February 2015 and stayed at Hermes Palace Hotel for three nights (there was a training from my office). Hermes Palace Hotel is located in a really strategic area, close to shopping center, city square, and train station. The room are so nice and your breakfast will be served at the hotel rooftop : you can see... More 

Helpful?
2 Thank Deni Aulia G
Hermes Palace H... M, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this review
Google Translation

Dear Deni Aulia G Salam Sejahtera terima kasih sudah meluangkan waktu untuk memberikan komen dan masukannya yang sangat baik. dengan... More 

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Jakarta, Indonesia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 June 2016 via mobile

Cozy and the perfect example of value of money. It has basic amenities, clean sheets and clean bathroom. But it definitely needs more. Really. Carpet in my rooms was burned, and wallpaper torn in several places. I happened to visit in Ramadhan. At sahur, they only provided rice and side dishes not a full banquet like a normal breakfast. The... More 

Helpful?
Thank Raisa R
Hermes Palace H... M, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this review

Dear Raisa R. Thank you very much for staying with us, and taking time to share your comments. We are delighted that you were impressed with our facilities and services. We will improve all kind what you said. our goal is to make the customers happy, satisfied,and have memorable experiences during stay in the Hermes Palace Hotel. We look forward... More 

Doha, Qatar
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 May 2016 via mobile

my husband and I stayed there last weekend at one deluxe room, they had clean bed and linens but their towels' white color had darkened. our room was at the 9th floor and at night we still can hear cars & scooters on the road. in the morning after breakfast they had a band practicing at 10th floor (?) and... More 

Helpful?
Thank Nurul Y
Hermes Palace H... M, General Manager at Hermes Palace Hotel Medan - Managed By BENCOOLEN, responded to this review

Dear Nurul Y, Warm Greeting. Thank you very much for your staying in Hermes Palace Hotel Medan, and taking time to share your comments with us. we will improve with our services and product as well, to make all our guest have satisfaction and memorable experiences stay with us. We look forward to seeing you again and welcoming back on... More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Hermes Palace Hotel Medan is a prestigious place for all businesses as well as leisure travelers. The enchanting hotel offers comfortable accommodation for all senses and indeed is the best place to stay in the heart of CBD Medan. ... more   less 

Additional Information about Hermes Palace Hotel Medan - Managed By BENCOOLEN

Address: Jln. Pemuda no. 22, Medan 20151, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Price Range: €34 - €56 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hermes Palace Hotel Medan - Managed By BENCOOLEN 3.5*
Number of rooms: 106
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Questions & Answers

Questions? Get answers from Hermes Palace Hotel Medan - Managed By BENCOOLEN staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View ke arah jalan akan membuat kejelasan dalam melihat kota medan”
 of 5 bubbles Jarot_Widyatmaka, 23 Apr 2016 | Read review
“Junior suite, room with bath up”
 of 5 bubbles bobiCHANDRAs, 11 Mar 2016 | Read review
“High floor, city view”
  • Nice bathroom
  • Nice room
 of 5 bubbles tri_octa, 17 May 2015 | Read review
“Choose the "With windows" room”
 of 5 bubbles rizki180, 6 Feb 2015 | Read review
“if you need a room for 2 person, deluxe room is enough. :)”
 of 5 bubbles 920diazn, 17 Dec 2014 | Read review
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