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Grand Swiss-Belhotel Medan

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684 Reviews from our TripAdvisor Community

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Showing 513: English reviews
Singapore, Singapore
Reviewed 26 January 2017

The check-in was smooth by cheerful staff. Arrived early in Medan and the staff arranged for a fast room cleaning service and i was given a room within 40 minutes. Clean and quiet room with modern shower facilities. The breakfast spread was good with many local dishes.

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Helpful?
Thank Soh S
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mr. Soh, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are delighted to hear that you enjoyed our hotel and you were very pleased with the room condition,...

Reviewed 26 January 2017

Everytime I visit Medan, I always stay in this hotel. I have tried another hotel but I always end up staying here. The hotel is located in a very strategic location. Next to the hotel is a mall named Cambridge where you can find restaurants, salons, supermarket, and shops.The lobby is not that spacious but it is okay. Check in...

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Helpful?
Thank Missmatya
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mr/s Missmatya, Warmest Greetings from Grand Swiss-Belhotel Medan! Firstly, many thanks for being a loyal customer to our hotel; we appreciate greatly your feedback in Tripadvisor about your experience during your recent visit in Medan. We are delighted to hear that you enjoyed our hotel and that you were very pleased with the service of our front liner staff,...

Jakarta, Indonesia
Reviewed 24 January 2017

Excellent breakfast which included a wonderful range of Indonesian dishes and Continental pastries! There was an earthquake when I stayed there (on 17th floor) and the hotel management evacuated us until it was safe enough to re-enter our rooms. The hotel is located next to the Cambridge City Mall with a good range of shops and food so I managed...

Review collected in partnership with this hotel
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Helpful?
Thank dan_simandjuntak
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mr. Simanjuntak, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know...

Bandung, Indonesia
Reviewed 17 January 2017

Given room to stay at 21st floor, what a nice view. But some how rooms looks too dimmed, tried to light up but still dimmed. Need to be familiar with switches if you want boiled water to have cup of tea. I only found out the switch on my checkout time, so I missed my late night tea. Room design...

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1Thank MasJ-S39
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for posting your constructive feedback on Trip Advisor; here at our hotel we take very seriously all guest comments as we strive daily to exceed all our guest’s expectations with passion and professionalism that are part of our hospitality DNA. We would like to apologize...

Bandung, Indonesia
Reviewed 11 January 2017

everything are so good and running properly but just 1 issue, i saw the man who the GM (expat) no smile every i met him when in the lobby or in the lift so hey Mr. GM where your smile to your hotel guest ??? come on ... be nice man !!!

Review collected in partnership with this hotel
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3Thank agussG1066WY
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mr. Agus, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We would like to apologize profusely as we failed to meet your expectations. Looking forward to welcoming you soon...

Medan, Indonesia
Reviewed 10 January 2017 via mobile

This is the best hotel in medan, the perfect one.. The room is good n clean, friendly receptionist, yummy breakfast, cool swimming pool n fitness centre... Was my 6th times & always happy to go back there..

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Thank 250app
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! Firstly, many thanks for being a loyal customer to our hotel; we appreciate greatly your feedback in Tripadvisor about your experience during your recent visit in Medan. We are delighted to hear that you enjoyed our hotel and that you were very pleased with the attitude of our staff, our facilities...

Jakarta, Indonesia
Reviewed 10 January 2017

Nice hotel with friendly staff. Good selection of breakfast menu. Cozy rooms with carpeted surface. Located in the city center, next to mall. Great sport facilities. Definitely will go back here. If you want to have a exquisite view for breakfast, try their rooftop restaurant (the edge), with mostly western menu choices. Sadly, the fridge does not work in my...

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Thank Ilham Aji P
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mr. Ilham, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know...

Reviewed 6 January 2017 via mobile

I am very dissapointed I am a member of this hotel but after paying nearly 2 million for all the services they offer, I was disappointed with their service. I got 2 vouchers to stay 2 nights at this hotel. And in september 2016 i plan to stay. I contacted the front desk and booking a room. Everything was fine...

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Thank Grace S
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mrs. Grace, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for posting your constructive feedback on Trip Advisor; here at our hotel we take very seriously all guest comments as we strive daily to exceed all our guest’s expectations with passion and professionalism that are part of our hospitality DNA. We would like to apologize...

Jakarta, Indonesia
Reviewed 4 January 2017

Please keep cleaning in the room, especially under the bad, i found waste under the bad and under the lamp-ion lamp. For the overall is OK, thank you very much, My family was happy stay in your Hotel, and see you again for the next trip with my family

Review collected in partnership with this hotel
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Thank Budi A
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mr. Budi, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We would like to apologize profusely regarding your comment about the cleanliness in our room as we failed to...

Bandung, Indonesia
Reviewed 3 January 2017

problem with cleanliness, lack housekeeping, no towel 2 times, no carpet 2 times, long time process when paying bill <----- have to improve. need to change the old carpet. beside this everythingelse is on the place.

Review collected in partnership with this hotel
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Thank chrisgN3065GY
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mr. Chris, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We would like to apologize profusely regarding your comment about the cleanliness and amenities in our room as we...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Breakfast Available
Official Description (provided by the hotel)
Grand Swiss-Belhotel Medan is the first multi-facility complex of our kind to grace Medan, the capital city of North Sumatra. As the first 5 star international business hotel here, we are conveniently located right next to the Cambridge Condominiums and Shopping Mall.We offer 242 rooms and suites that feature a sleek and modern design, and are outfitted with a marvelous range of amenities to make sure that your stay with us in Medan is the most comfortable it can possibly be. ... more   less 

Additional Information about Grand Swiss-Belhotel Medan

Address: Jl. S. Parman 217, Medan 20112, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Price Range: €56 - €142 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Swiss-Belhotel Medan 4.5*
Number of rooms: 242
Reservation Options:
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Also Known As:
Grand Swiss-Belhotel Medan Hotel Medan
Hotel Style:
#2 Spa Hotel in Medan
#3 Luxury Hotel in Medan
#3 Family Hotel in Medan
#3 Business Hotel in Medan
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Questions & Answers

Here's what travellers have asked, with answers from Grand Swiss-Belhotel Medan staff and other travellers.
3 questions
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Questions? Get answers from Grand Swiss-Belhotel Medan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the room is clean”
 of 5 bubbles darman2016, 11 Mar 2017 | Read review
“Ask for a high level room for great view”
  • View from the 20th floor
 of 5 bubbles Missmatya, 25 Jan 2017 | Read review
“Try to be familiar with rooms equipment on check in and ask higher floor”
 of 5 bubbles MasJ-S39, 16 Jan 2017 | Read review
“Rooms heading north or south, higher that 9th floor. Avoid rooms in the corner of the building which are usually smaller.”
 of 5 bubbles aji_44y, 9 Jan 2017 | Read review
“Please keep cleaning in the room, especially under the bad, i found waste under the bad and under the lamp-ion lamp. For the overall is OK, thank you very much”
 of 5 bubbles budia2017, 4 Jan 2017 | Read review
5 of 5