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Grand Swiss-Belhotel Medan

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Grand Swiss-Belhotel Medan
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646 Reviews from our TripAdvisor Community

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Showing 486: English reviews
Reviewed 4 days ago NEW

We stayed for 3 nights in the hotel. The buffet breakfast had a good variety. Unfortunately, our key cards for both rooms we had did not work despite changing them every day. We ended up locked out of the rooms every time we left them and had to call reception for new key cards that would not work the next...

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Helpful?
Thank Marie M
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for posting your constructive feedback on Trip Advisor; here at our hotel we take very seriously all guest comments as we strive daily to exceed all our guest’s expectations with passion and professionalism that are part of our hospitality DNA. We are really sorry to...

Brisbane, Australia
Reviewed 5 days ago NEW

Location: Joined with Cambridge Mall making it easy to get food and drinks. Walking distance to Sun Plaza (another mall which can be very crowded) though not recommended as the path was not good. There were a supermarket in Cambridge Mall, A&W, Starbucks, donut shop, etc. Room: Big carpeted room with a lovely bath tub and amenities. Minibar, safe and...

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Helpful?
Thank 76nie
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are delighted to hear that you enjoyed our hotel and that you were very pleased with the location...

Reviewed 1 week ago via mobile

I stayed four days at this hotel. Located in the center of medan, 40 minutes from the Kuala Namu airport, access is very easy. I booked a non smoking room, but in the end got a smoking room because the hotel was full. Got a room on the 15th floor, views out the window is very nice. I recommend to...

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Helpful?
Thank Pambudi S
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in the city and for taking the time to post your comment on TripAdvisor. We are delighted to hear that you had an excellent stay with us and particularly appreciate our centralized...

Reviewed 2 weeks ago via mobile

Easy to check in and check out. Nice bathroom. Ok room.. great location. Friendly staff. Good enough wifi connection. Walking distance to a few vegetarian restaurant. The bad thing is the lack of light in the room, not a strong air-con, there is ants in the wardrobe and work table although we did not keep any food, swimming pool area...

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Helpful?
Thank nadia w
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Ms. Nadia, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know...

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago via mobile

I've been staying at this hotel every month and am very happy with the hotel. Checking in is just great. Maybe because the staff know me now. However, the staff has always been courteous and helpful. Special mention to the check in staff Azlina who has done everything to make my stay a pleasant one. She even upgraded me to...

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Helpful?
Thank KJLKL
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! Firstly, many thanks for being a loyal customer to our hotel; we appreciate greatly your feedback in Tripadvisor about your experience during your recent visit in Medan. We are delighted to hear that you enjoyed our hotel and that you were very pleased with the attitude of our staff and the...

Hong Kong, China
Reviewed 4 weeks ago

Nice and friendly staff; check in all worked fine. At the room it’s obvious that this hotel could use refurbishment as carpets and the like are simply worn out, have stains & look old. Gym and the like, well it all exists but again, upgrading & improvement would definitely help. All in all I’d say it’s an average hotel for...

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Helpful?
Thank Thomas_0608
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. Sincerest thanks for your constructive feedback that will help us greatly to continue improving our hotel operations. We have...

Reviewed 4 weeks ago via mobile

This hotel attached with cambrige mall, i had not good experience..the refrigerator was broken and after replace still broken..im ordering from online but they give different type of rooms..and the room was leaking with water from ceiling..

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Helpful?
Thank Donny H
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. Sincerest thanks for your constructive feedback that will help us greatly to continue improving our hotel operations. We have...

Jakarta
Reviewed 4 weeks ago

I had 2 nights stay here for business trip and that was such a very enjoyable stay, the facilities was second to none, gym, swimming pool, jacuzzi, sauna all perfectly make me relax after work, and the bfast menu is great as well, variance menu, looks so yummy! And plus, the location is fit for all new visitor in medan...

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Helpful?
Thank seruniuni
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are delighted to hear that you enjoyed our hotel and that you were very pleased with all the...

Reviewed 4 weeks ago via mobile

Centrally located, well appointed room, the restaurant has good food, the staff are friendly. In the Camden Mall below the hotel there is good food and shopping including a supermarket. We'll stay there again. Craig

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Helpful?
Thank Craig T
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in one of the biggest cities in Indonesia and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you had an enjoyable stay with...

Bandung, Indonesia
Reviewed 2 November 2016

GSB is nice and clean, I would recommend to any one. Service is great and the staff are very help full and front desk staff very professional My only problem was the WiFi inst really great Oh, parking on the basement the exit gate very confusing.

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Helpful?
Thank Andi s
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in one of the biggest cities in Indonesia and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you had an enjoyable stay with...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Breakfast
  • Breakfast Available
Official Description (provided by the hotel)
Grand Swiss-Belhotel Medan is the first multi-facility complex of our kind to grace Medan, the capital city of North Sumatra. As the first 5 star international business hotel here, we are conveniently located right next to the Cambridge Condominiums and Shopping Mall.We offer 242 rooms and suites that feature a sleek and modern design, and are outfitted with a marvelous range of amenities to make sure that your stay with us in Medan is the most comfortable it can possibly be. ... more   less 

Additional Information about Grand Swiss-Belhotel Medan

Address: Jl. S. Parman 217, Medan 20112, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Price Range: €54 - €105 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Swiss-Belhotel Medan 4.5*
Number of rooms: 242
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, HotelTravel.com, Travelocity, Orbitz, Expedia, Asiatravel.com Holdings and Priceline so you can book your Grand Swiss-Belhotel Medan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Swiss-Belhotel Medan Hotel Medan
Hotel Style:
#3 Family Hotel in Medan
#3 Business Hotel in Medan
#3 Spa Hotel in Medan
#4 Luxury Hotel in Medan
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Questions & Answers

Here's what travellers have asked, with answers from Grand Swiss-Belhotel Medan staff and other travellers.
3 questions
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Questions? Get answers from Grand Swiss-Belhotel Medan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are non-smoking rooms.”
 of 5 bubbles , 5 Dec 2016 | Read review
“Pool view and non smoking floors will be better”
  • bath tub
  • comfy bed
 of 5 bubbles 76nie, 4 Dec 2016 | Read review
“Internet connection was not reliable that's the only caveat otherwise the hotel is clean and great service ”
 of 5 bubbles 378andis, 2 Nov 2016 | Read review
“get a room ending 20 for a view.”
 of 5 bubbles KendalVisayas, 31 Oct 2016 | Read review
“Junior Suite”
 of 5 bubbles yuliefeizal, 22 Oct 2016 | Read review
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