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JW Marriott Hotel Medan

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#1 of 69 Hotels in Medan
Certificate of Excellence
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1 room 2 adults 0 children
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JW Marriott Hotel Medan
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908 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Medan
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Showing 675: English reviews
Singapore, Singapore
Reviewed 3 weeks ago

We stayed at Aryaduta and Grand Mercure previously but consistently found something missing from all our experience; either smoking scents in the room, tired feelings of the rooms or bad customer service experience. Hence, we decided to try out JW Marriott and are very happy that we did. We are bringing group of friends from overseas and everyone gave raving...

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Helpful?
Thank AntonWidodo
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr AntonWidodo, With great appreciation, I thank you for your kind and wonderful comments regarding your stay with us recently at JW Marriott Medan! It's always great to know that everything was perfect. Thank you so much for recognizing our staffs. I am humbled to hear all of the references of Excellent and Outstanding service and glad that we...

Torrance
Reviewed 3 weeks ago

This JW Marriott hotel in Medan Indonesia offers good accommodation. The room is large enough for a couple in a king size bed. All the hotel staff are extremely friendly and courteous especially the lounge staff. The security is very good. The lounge always has a nightly band playing soft and relaxing songs serviced by excellent bar tenders and servers....

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Helpful?
Thank Chiang F
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Chiang F, Firstly, a big thank you for staying with us. We appreciate you taking time to share with us your experience while at our hotel. I'm so humbled to hear that our service make your stay wonderful, we are glad that we were able to demonstrate our commitment to JW Service elements throughout the hotel! I'm so...

Reviewed 4 weeks ago via mobile

What can i say? I like everything about the hotel. The fantastic service from the friendly staff has to top it all. Room had a gd view, location is central, about fifteen mins by cab to the big centrepoint mall (of course this also depends on the traffic gridlock). Toilet is luxurious. Housekeeping is gd. Staff speak great English. And...

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Helpful?
Thank SimoneSMC
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms SimoneSMC, With great appreciation, I thank you for your kind and wonderful comments regarding your stay with us recently at JW Marriott Medan! It's always great to know that everything was perfect. Thank you so much for recognizing our staffs. I am humbled to hear all of the references of Excellent and Outstanding service and glad that we...

Reviewed 4 weeks ago

The hotel is situated close to city centre. Excellent staff and food. Chef is friendly and is very welcoming. Experience at Marriot makes you feel special with great services and such cultured hospitality. One must stay in this hotel in his lifetime. At time of checkout you will feel as if you are leaving a family behind by carrying wonderful...

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Helpful?
Thank Fahad H
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Fahad H, With great appreciation, I thank you for your kind and wonderful comments regarding your stay with us recently at JW Marriott Medan! It's always great to know that everything was perfect. Thank you so much for recognizing our staffs. I am humbled to hear all of the references of Excellent and Outstanding service and glad that...

Reviewed 4 weeks ago via mobile

Stayed in Marriott for a business trip and extend the stay for another 2 days with family. The restaurant offered variable choices of breakfast and buffet dinner. Friendly staffs and enjoyed the SPA which offered us an excellent package for couples.

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Helpful?
Thank Ramesh D
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Ramesh D, It's always been a pleasure to read such comment like yours in regards of recent stay with us. Thank you for for staying and even extending your stay with us, we are glad to know that you enjoyed your time with us, especially with the services and the cuisines we are offering. We look forward to...

Jakarta, Indonesia
Reviewed 4 weeks ago

JW Marriott Medan, services and products are fit for business travellers. We were picked up in the airport, on time. Driver has waited for us. You can basically go to the city area with Railink, a shuttle train between Kualanamu Airport to Centre Point Train Station Medan. The ticket is IDR 100,000 and it will take you 30 minutes. The...

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1Thank adenoerwenda
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Adenoerwenda, What wonderful impressions you have shared with Trip Advisor about your stay at JW Marriott Medan! I am humbled to hear all of the references of Excellent and Outstanding service and glad that we were able to demonstrate our commitment to JW service elements throughout the hotel! I'm glad to know that everything was perfect. Thank you...

Reviewed 5 weeks ago

5 star experience - especially loved and took advantage of the workout room (that includes a studio room!) and the huge clean rooms. We loved the breakfast - quite the fill of Indonesian, Asian, and Western with plenty of options for vegetarians/vegans including soy milk (great for us!). The service is outstanding and personal. The only thing is the building...

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Helpful?
Thank Morgan B
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Morgan B, Firstly, a big thank you for staying with us. We appreciate you taking time to share with us your experience while at our hotel. I'm so humbled to hear that our service make your stay wonderful, we are glad that we were able to demonstrate our commitment to JW Service elements throughout the hotel! I'm so...

Minnesota
Reviewed 15 February 2017

This hotel does many things right, but I just cannot get over how bad the food is! We tried food off of four different menus, and all of it was terrible. It would take ages, it was super expensive, and three dinners were not even edible. It's really embarrassing that a 5 star hotel cannot offer decent food. The pizza...

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Helpful?
Thank GTINTC11
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms GTINTC11, Firstly, a sincere thank you for your staying in our hotel and we thank you for sharing your feedback. As you know, we at the JW Marriott pride ourselves on the service we deliver and I am upset to hear we didn't fully meet your expectations. Thank you for your constructive feedbacks on our food, with regards...

Singapore, Singapore
Reviewed 11 February 2017 via mobile

The ambience service and breakfast was great.. whats even better there is a hotspring to relax yourself after a long tiring day cant expect any better from singapore (1st visit) lovable staffs and definetely will be back..

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Thank Ariel C
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Ariel C, With great appreciation, I thank you for your kind and wonderful comments regarding your stay with us recently at JW Marriott Medan! It's always great to know that everything was perfect. Thank you so much for recognizing our staffs. I am humbled to hear all of the references of Excellent and Outstanding service and glad that...

Medan, Indonesia
Reviewed 10 February 2017

This is the best hotel at Medan and the one i always recommended my families /colleagues to stay everytime they visited Medan. I also visited here regularly for the Marriott Cafe and Prime steakhouse, which serve really delicious steak. I tried to stay at the room once out of curiosity and i can say i'm not dissapointed, one of the...

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Helpful?
Thank Willy9090
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Willy, It's always been a pleasure to read such comment like yours in regards of recent stay with us. Thank you for for visiting us regularly, we are glad to know that you enjoyed your time with us, especially with the services and the cuisines we are offering. Such an honour for us to be your preferred hotel...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The JW Marriott Medan is the first International 5-star hotel in Medan, Indonesia. Each of our 287 new guest rooms boast breathtaking views, contemporary furnishings, luxurious bedding, 37" to 42" flat-panel TV and connectivity to plug and play iPods and other personal devices. Relax with a dip in the outdoor infinity swimming pool. Stay fit with a great workout on our new state of the art fitness equipments in our health club, open 24 hours daily. ... more   less 

Additional Information about JW Marriott Hotel Medan

Address: Jln. Putri Hijau no. 10, Medan 20111, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Price Range: €53 - €115 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
Reservation Options:
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Hotel Style:
#1 Spa Hotel in Medan
#1 Luxury Hotel in Medan
#1 Business Hotel in Medan
#2 Family Hotel in Medan
#5 Best Value Hotel in Medan
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Medan staff and other travellers.
11 questions
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Questions? Get answers from JW Marriott Hotel Medan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“High floors, facing the city”
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 of 5 bubbles 681veran, 20 Mar 2017 | Read review
“29 is the highest floor level. Pool is small.”
  • Sunrise view from room
  • Dawn view from room
 of 5 bubbles AntonWidodo, 8 Mar 2017 | Read review
“Rooms are overall very quiet. All rooms basically are facing the city view on different direction.”
 of 5 bubbles chiangf2014, 6 Mar 2017 | Read review
“Very good staff, rooms are luxurious with great views. food is excellent”
 of 5 bubbles 24fahadh, 28 Feb 2017 | Read review
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