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Novotel Bukittinggi

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Novotel Bukittinggi
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282 Reviews from our TripAdvisor Community

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Showing 157: English reviews
Kuala Lumpur, Malaysia
Reviewed 9 August 2016

Location wise is the best point for this hotel. It is located in the center of BukitTinggi which means everything is just in walking distance. The room itself is good but could be better compare to the rest of the Novotel's Hotels. We took a mountain view room but couldn't get the highest floor for a better mountain view and...

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Helpful?
Thank JudgeJ0hn
Cimahi
Reviewed 22 July 2016

nice location, near jam gadang (clock tower). easy to find various restaurants, mall, and ATM. for photography lovers, this hotel is suitable for you. nice an old building. wifi is fast. there is a desk work in the room with desk lamp. suitable for work. variative menu of breakfast. both western and local. delicious taste. hotel has two bicycles which...

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1Thank pandoe_am
Warsaw, Poland
Reviewed 20 July 2016

The only critical remark I would have about this hotel is that my stay was too short. It's a bery nice and elegant hotel in the best location you can imagine. Breakfast was nice, rooms and pool are very good. What is important from my point o view was the fast free internet available both in rooms and at the...

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Thank bulskipl
Reviewed 19 July 2016

This hotel is located at the center of bukittinggi just a stone's throw away from jam gadang, the icon of bukittinggi. The hotel is quite old but for such a small town it is a decent option. The room is clean and quite comfortable yet both the room and bathroom is quite small. For consolation, the view at their bar...

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Helpful?
Thank richpranantyo
Djati_Asmara_Wijaya, General Manager at Novotel Bukittinggi, responded to this review

Dear richpranantyo , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Jakarta, Indonesia
Reviewed 15 July 2016 via mobile

Overall experience was my feeling that Novotel was only using its prime location instead of quality. Room was old despite comfortable bed. Bathroom was not what a top notch hotel was supposed to be. However, hot water was excellent. Electrical plugs was poorly installed, just for the sake of it being there. Breakfast was far from special. You could learn...

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1Thank nugda
Vienna, Austria
Reviewed 4 June 2016

Throning on top of the town lays the best hotel in Bukittinggi offering friendly helpful staff, good rooms and a good restaurant. However we had to change twice our room to find a good sleep (maybe it was owed to the jetlag as well). First we had a luxury room with volcano view but a lot of noise from the...

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Helpful?
Thank Katro2
Djati_Asmara_Wijaya, General Manager at Novotel Bukittinggi, responded to this review

Dear Guest , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Reviewed 30 May 2016

Yes, it was a great stay. Upon checked in they gave us welcome drink (orange juice was a bit sour though), then we went to the rooms (we booked 3 rooms) I was expecting 2 king beds and 1 twin bed. But we were given 2 twin beds and one king bed, it was a little bitt disappointing. As I...

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Thank nurul hidayah m
Kuala Lumpur, Malaysia
Reviewed 25 May 2016

Happy to see the 2 oranges and 2 cookies when we checked in. But the cookies were exposed to the environment with no cover so a bit scary to be eaten. We piled the plates away on the desk. The next day, the cleaners came and they didn't bother to clear the plate and cultery away. Hmmm....5 stars? Maybe we...

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Helpful?
Thank azim711
Djati_Asmara_Wijaya, General Manager at Novotel Bukittinggi, responded to this review

Dear AZIM , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Jakarta, Indonesia
Reviewed 22 May 2016

Waiting too long (45min) when we are ordering some coffee and margarita. Prior to stay, we have make sure that the bed is king size, and the staff say yes they have, shockingly when we arrive it is a queen bed. For 4 storey hotel, they only have 1 small lift.

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Thank Fandhi_AlBarru
Austin, Texas
Reviewed 22 May 2016

This is our fourth time staying at The Hills in Bukittinggi - and once again, we had a wonderful stay! From friendly, welcoming and easy check-in, to the beautiful, clean and comfortable rooms with fantastic views of the mountains, and the very friendly service at the restaurant and bar - we were always made to feel at home. We look...

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Thank Zacyusi

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Babysitting

Additional Information about Novotel Bukittinggi

Address: Jl. Laras Dt Bandaro, Bukittinggi 26115, Indonesia (Formerly The Hills Bukittinggi Hotel & Convention)
Region: Indonesia > Sumatra > West Sumatra > Bukittinggi
Price Range: €36 - €68 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Novotel Bukittinggi 3.5*
Number of rooms: 98
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Also Known As:
The Hills Bukittinggi Hotel Bukittinggi
Bukittinggi Novotel
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Bukittinggi staff and other travellers.
3 questions
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Kuala Lumpur, Malaysia
over a year ago

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Questions? Get answers from Novotel Bukittinggi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“select rooms are in the wing by asking mountain view”
 of 5 bubbles Yanu88, 20 Mar 2017 | Read review
“Best to take the room with mountain scenery”
  • Mount Merapi from Novotel Bukittinggi
 of 5 bubbles Abdi617, 4 Mar 2017 | Read review
“Ask for a mountain view”
 of 5 bubbles b00sey10, 31 Aug 2016 | Read review
“Hills view”
 of 5 bubbles LynnLim511, 30 Aug 2016 | Read review
“choose room with mountain view”
 of 5 bubbles jasminnadiah, 9 Aug 2016 | Read review
5 of 5