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Novotel Bukittinggi

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278 Reviews from our TripAdvisor Community

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Showing 154: English reviews
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Reviewed 2 weeks ago via mobile

Having a wonderful time staying at Novotel Bukittinggi...came out with beautiful ancient design, the ambience was really impresive, even their staff was really friendly... polite..full of smile and helpful one. Perfect for family vacation, or honeymoon...couldn't say anything..it's just perfect!! Definitely will stay here again when visiting Bukittinggi, highly recomended! Tumbs up!!

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Helpful?
Thank Asni L
Yon_Hendri, General Manager at Novotel Bukittinggi, responded to this review

Dear ASNI L , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Jakarta, Indonesia
Reviewed 17 January 2017 via mobile

The building was good. I felt like in Thailand. I could see the scenery from my room. A small room but I didnt take it as a problem. The pool located inside the hotwl so you cant see the view outside. The hotel location is very strategic. You can walk to reach some destinations, including culinary. The most dissapointed thing...

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Helpful?
Thank Nina398
Yon_Hendri, General Manager at Novotel Bukittinggi, responded to this review

Dear Valued Guest , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer therefore your feedback is very important...

Reviewed 16 January 2017

Stayed here for a night with my family. It has a comfy bed and a comfy pillows (it also has a bolster! which is hardly to be found in a hotel). The toilet wash basin has a weird way of opening the water and I ended up splashing the toilet. And the toilet seat most probably needs to be changed....

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Helpful?
Thank sh_gza
Yon_Hendri, General Manager at Novotel Bukittinggi, responded to this review

Dear Valued Guest , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Australia
Reviewed 11 January 2017 via mobile

We stayed 3 nights in a Deluxe Room. The rooms are nice, reasonable size, comfy bed, good western bathroom, satellite tv including English movies, working AC, mini bar, safe, small couch and large windows with an excellent view over the canyon and into the mountains. Management is excellent and service very prompt. The hotel includes a good size pool and...

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Helpful?
Thank Carperdiem
Yon_Hendri, General Manager at Novotel Bukittinggi, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Jakarta
Reviewed 5 January 2017 via mobile

Have a meeting at this hotel for couple days. Expect an awesome service since it is the famous "Novotel" but get dissapointed.. The lunch buffet and snacks is poor during meeting.. limited variation and tasteless.. The meeting room have a bad air circulation aka "pengap".. My friend who stay at this hotel told me that room service is poor also.....

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Helpful?
Thank Dessygultz
Yon_Hendri, General Manager at Novotel Bukittinggi, responded to this review

Dear Valued Guest , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important...

Indonesia
Reviewed 29 December 2016 via mobile

This hotel located in Bukittinggi city in West Sumatera. I stayed here for 12 days. Located in the middle of city and Bukittinggi landmark. You can see two different mountains from the hotel. The hotel style is quite old but still have good quality. If you want to site seeing in Bukittinggi city, you can borrow a bicycle from the...

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Helpful?
Thank Putu D
Yon_Hendri, General Manager at Novotel Bukittinggi, responded to this review

Dear Valued Guest , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Jakarta, Indonesia
Reviewed 21 December 2016

stayed here for two nights in Feb 2016, this is the best hotel to enjoy bukit tinggi. just across the city market, and very short walking distance to the famous Menara Jam Gadang (big clock tower). the people is very nice and attentive to your needs, they even drive me when it was raining and i wanted to go and...

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Helpful?
Thank Danang H
Yon_Hendri, General Manager at Novotel Bukittinggi, responded to this review

Dear Valued Guest , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Bandung, Indonesia
Reviewed 7 December 2016

after ten years not set foot on novotel (the last one was in 2004) i did stay for two nights here. the atmosphere at the standard room remains nice. I have the amenities i need in the room. the sheets, and the chairs are well maintained. Ten years ago, they try to show the sumateran decor in the room (greenish...

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Helpful?
Thank tristilde
Djati_Asmara_Wijaya, General Manager at Novotel Bukittinggi, responded to this review

Dear Valued Guest , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Reviewed 19 November 2016 via mobile

Stayed here for 2 nights for a leisure visit with friends. 2 rooms was bumped up to Deluxe as the hotel was fully booked by a state function going on next door in the Hatta Convention Hall. The design of the hotel is unique and picturesque! Staff was friendly and helpful in both the reception and restaurant. I will recommend...

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Helpful?
1Thank Elisse R
Djati_Asmara_Wijaya, General Manager at Novotel Bukittinggi, responded to this review

Dear Valued Guest , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Kent, United Kingdom
Reviewed 16 November 2016

This hotel is built a bit like a mosque, with three levels of guest rooms. These are modestly sized with rather poky bathrooms but first class showers, and unusually comfortable beds and pillows. Very centrally situated, on an elevated site with good views. The bar is heavily overpriced and rather strident music can echo through the cavernous hall, but all...

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Helpful?
1Thank patrick_cgw
Djati_Asmara_Wijaya, General Manager at Novotel Bukittinggi, responded to this review

Dear Valued Guest , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Novotel Bukittinggi

Address: Jl. Laras Dt Bandaro, Bukittinggi 26115, Indonesia (Formerly The Hills Bukittinggi Hotel & Convention)
Region: Indonesia > Sumatra > West Sumatra > Bukittinggi
Price Range: €37 - €69 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Novotel Bukittinggi 3.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
The Hills Bukittinggi Hotel Bukittinggi
Bukittinggi Novotel
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Bukittinggi staff and other travellers.
3 questions
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Kuala Lumpur, Malaysia
over a year ago

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Questions? Get answers from Novotel Bukittinggi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a mountain view”
 of 5 bubbles b00sey10, 31 Aug 2016 | Read review
“Hills view”
 of 5 bubbles LynnLim511, 30 Aug 2016 | Read review
“choose room with mountain view”
 of 5 bubbles jasminnadiah, 9 Aug 2016 | Read review
“Choose higher floor with mountain view for lesser noise. Room service is cheaper and delicious compare to cold Nasi Padang food”
 of 5 bubbles JudgeJ0hn, 8 Aug 2016 | Read review
“Non smoking room should be on the top floor, not the second floor.”
 of 5 bubbles azim711, 25 May 2016 | Read review
5 of 5