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The BCC Hotel & Residence

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655 Reviews from our TripAdvisor Community

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Showing 630: English reviews
Reviewed 1 week ago via mobile

Stay 2D1N for 3 adults, upgraded free to 2 bedroom apartment. Pros Staff are friendly Good location, walking distance to BCS mall, indoor foodcourt near hotel and outdoor foodstreet operating from 5pm to 2am Hotel massage around SGD26 for 60mins 15mins taxi to nagoya hill mall and golden city area Breakfast reasonable Room is spacious Cons Lift too slow, few...

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Helpful?
Thank ggng
Gigi M, Manager at The BCC Hotel & Residence, responded to this review

Warms Greeting from The BCC Hotel and Residence Batam. Dear Our Valued Guest, Thank you very much for taking the time to write your feedback regarding your stay at The BCC Hotel & Residences. On behalf of the management, please accept our apologize regarding your unpleasant stay recently at our hotel. We have discussed and investigated with our team about...

Reviewed 1 week ago via mobile

-hotel abit run down -room was ok everything is fine except for the fridge (the bottom part was not cold) -breakfast buffet.. Hmm.. I cld give 4/10 as there are some food that doesn't goes along like the nasi lemak. There are no sambal to go along with the nasi lemak or any sausages served as what we know what...

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Helpful?
Thank 945kayk
Gigi M, Manager at The BCC Hotel & Residence, responded to this review

Warms Greeting from The BCC Hotel and Residence Batam. Dear Our Valued Guest, Thank you very much for taking the time to write your feedback regarding your stay at The BCC Hotel & Residences. On behalf of the management, please accept our apologize regarding your unpleasant stay recently at our hotel. We have discussed and investigated with our team about...

Reviewed 1 week ago via mobile

We are meeting on the M floor, low ceiling, the room was hot and stuffy (air conditioner was broken, was repaired after lunch), the internet connection is slow and often disconnected, vehicle parking area is limited.

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Helpful?
Thank Edwin M
Gigi M, Manager at The BCC Hotel & Residence, responded to this review

Warms Greeting from The BCC Hotel and Residence Batam. Dear Mr.Edwin M., Thank you very much for taking the time to write your feedback regarding your stay at The BCC Hotel & Residences. On behalf of the management, please accept our apologize regarding your unpleasant stay recently at our hotel. We have discussed and investigated with our team about your...

Singapore, Singapore
Reviewed 1 week ago via mobile

1st time checking in to bcc hotel and the reviews was wrutten too good to be true. Booked an executive deluxe room and was given the highest floor. Room was nice and big, bedding and pillow were good but bedsheet not truly white. Had some stains on 1 side. Pillow casing was not all white which black stains seen all...

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Helpful?
Thank godblessyou23
Gigi M, Manager at The BCC Hotel & Residence, responded to this review

Warms Greeting from The BCC Hotel and Residence Batam. Dear Our Valued Guest, Thank you very much for taking the time to write your feedback regarding your stay at The BCC Hotel & Residences. On behalf of the management, please accept our apologize regarding your unpleasant stay recently at our hotel. We have discussed and investigated with our team about...

Reviewed 2 weeks ago via mobile

I have stayed in a few hotels in Batam but I must say BCC Hotel is the best!! It is safe with tight security which means a lot to me and my young children. Strategic location too being next to BCS Mall and close proximity to my favorite First Choice Spa across the street! My children love their Suite spacious...

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Helpful?
Thank Delphine W
Gigi M, Manager at The BCC Hotel & Residence, responded to this review

Warms Greeting from The BCC Hotel and Residence Batam!! Dear Mr. Delphine W., Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam. We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement...

Reviewed 2 weeks ago via mobile

the staffs were all polite and serve you with a smile all the time. the aircondition wasn't cold enough, we had to leave it on even after we left the room just to make it colder when we get back in the room. i requested for a queen size since we are a couple, but instead we had 2 single...

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Helpful?
Thank Mariell D
Gigi M, Manager at The BCC Hotel & Residence, responded to this review

Warms Greeting from The BCC Hotel and Residence Batam. Dear Mr.Mariell D., Thank you very much for taking the time to write your feedback regarding your stay at The BCC Hotel & Residences. On behalf of the management, please accept our apologize regarding your unpleasant stay recently at our hotel. We have discussed and investigated with our team about your...

Singapore, Singapore
Reviewed 3 weeks ago

We are extremely pleased with the service staff. Prompt check-in, friendly and helpful bellboy attendants. Our 3rd time in BCC Hotel. Recommended for large family groups. If you are coming in pairs, suggest you look at the neighboring hotels as this hotel has become dilapidated... What irritated us was the slow elevators that seemed to take "eternity" especially during weekends...

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1Thank CayLalita
Gigi M, Manager at The BCC Hotel & Residence, responded to this review

Warms Greeting from The BCC Hotel and Residence Batam. Dear Ms.CayLalita, Thank you very much for taking the time to write your feedback regarding your stay at The BCC Hotel & Residences. On behalf of the management, please accept our apologize regarding your unpleasant stay recently at our hotel. We have discussed and investigated with our team about your inconvenience...

Reviewed 4 weeks ago via mobile

Family of 9... short gateaway... near to bsc mall.. near to street food as well... if ur hungry you can just go down and there is a strecth of street food stall... breakfast was better on the 2nd morning. Overall it was pleasant stay. Tho the hotel didnt manage to get us 4rooms in the same floor as requested. But...

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1Thank Keisha R
Gigi M, Manager at The BCC Hotel & Residence, responded to this review

Warms Greeting from The BCC Hotel and Residence Batam!! Dear Ms.Keisha R., Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam. We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort...

Singapore, Singapore
Reviewed 24 October 2016

Good location, near to Mall and easy to get many types of food. Room was clean and the facilities was fairly good. Only the TV signal was not good. Breakfast was fairly good. Staffs were very friendly.

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Helpful?
Thank Boboyot2016
Gigi M, Manager at The BCC Hotel & Residence, responded to this review

Warms Greeting from The BCC Hotel and Residence Batam!! Dear Mr.Boboyot, Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam. We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort to...

Jakarta, Indonesia
Reviewed 20 October 2016 via mobile

Many times I have been staying here... It's spacious rooms about 42 m2, near food court and mall. All walking distance. Great staff. This hotel also claimed to be the tallest building in Batam. Everything you need is reachable. What else do you need?

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Helpful?
Thank jayasob
Gigi M, Manager at The BCC Hotel & Residence, responded to this review

Warms Greeting from The BCC Hotel and Residence Batam!! Dear Mr. Jayasob, Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam. We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge

Additional Information about The BCC Hotel & Residence

Address: Jln. Mawar, Riau Islands Province 29442, Indonesia
Region: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Price Range: €36 - €89 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The BCC Hotel & Residence 4*
Number of rooms: 205
Reservation Options:
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Hotel Style:
#8 Luxury Hotel in Batam
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Questions & Answers

Here's what travellers have asked, with answers from The BCC Hotel & Residence staff and other travellers.
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Questions? Get answers from The BCC Hotel & Residence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick a room away from the elevators”
 of 5 bubbles CayLalita, 13 Nov 2016 | Read review
“bring your own towels”
 of 5 bubbles , 17 Oct 2016 | Read review
“Check in earlier.”
 of 5 bubbles , 3 Oct 2016 | Read review
“All rooms are good”
 of 5 bubbles Mr_K0h, 23 Sep 2016 | Read review
“choose a residence room for family”
 of 5 bubbles jhsteven12, 23 Sep 2016 | Read review
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