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Best Western Premier Panbil

Traveller (625)
Room & Suite (113)
Dining (52)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Batam is an island located at north west of Indonesia and it is the largest city in the Riau Islands Province. Only access the strait from Singapore. It has become an industrial boom town with arising transport hub. it is an answer for travellers from surrounding countries and all around Indonesia for pleasurable getaways. Best Western Premier Panbil is strategically located in the prestigious residential area of Panbil's Industrial estate. The hotel is right in front of Duriangkang lake and it is enclosed by serene and beautiful green woods. Even though the hotel is in a quieter corner, it is also walking distance to Panbil Mall and Panbil commercial center, 15 minutes car ride to Batam Center Ferry Terminal, 20 minutes to Hang Nadim International Airport and 10 minutes to Mega Mall. Our Sisoding Ballroom can cater up to 1,300 people. Located on the 1st floor with direct access to parking lot it is perfect for wedding and MICE events.
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Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Airport transportation
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair Access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Great View
Charming
HOTEL CLASS
430Reviews
678Photos
74Q+A
55Room tips
Traveller rating
  • 279
  • 96
  • 32
  • 7
  • 17
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Popular mentions
Great stay. Love the comfort. Love the buffet spread. From Japanese sushi to local delicacies, to the unique jamu to the western donuts and stuff. Love the pool. And love their Eska wellness spa as well. If you go the Eska, ask for Lauren :)
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Review collected in partnership with Best Western
Response from Toto_CM1, Manajer at Best Western Premier Panbil
Responded yesterday
Dear Ms. Anie Z, On behalf of Management and staff of Best Western Premier Panbil, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you back in the near future. Warmest regards, Toto Murtiono General Manager Best Western Premier Panbil
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+3
2D1N night with my mother here. The guest room is big enough and clean. Most important thing to mention is the buffet breakfast which was really an amazingly wide selection!!! Hainanese chicken rice, laksa, porridge and surprisingly servicing cappuccino!! What a lovely service
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Response from Toto_CM1, Manajer at Best Western Premier Panbil
Responded yesterday
Dear Ms. Wincy, On behalf of Management and staff of Best Western Premier Panbil, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you back in the near future. Warmest regards, Toto Murtiono General Manager Best Western Premier Panbil
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More like a business hotel, with a serviced apartment just located next to hotel. Very clean and organised. Though location is not near town centre, is certainly a great place to chill after a busy day out! Spa at hotel so-so only though.
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Response from Toto_CM1, Manajer at Best Western Premier Panbil
Responded 3 days ago
Dear Mr/s Serenities, On behalf of Management and staff of Best Western Premier Panbil, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you back in the near future. Warmest regards, Toto Murtiono General Manager Best Western Premier Panbil
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Suite 1109 which we stayed in was hot despite aircon put to 16 deg celsius. That was because the blazing afternoon sun was beating down on its sides (corner room) and the aircon just could not cope with it. The technicians came up and insisted nothing was wrong with the aircon,
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Response from Toto_CM1, Manajer at Best Western Premier Panbil
Responded 5 days ago
Dear Mr/s. Christabel H, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can be of any assistance in the future, please do not hesitate to reach me personally. Sincerely, Toto Murtiono General Manager Best Western Premier Panbil
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+5
We paid about Rp. 100k for the taxi from Harbour Bay to Hotel. Traffic was pretty slow. We love the room and the maintenance + cleanliness can be improve. Kids enjoyed the pool especially the indoor whirlpool/ Jacuzzi. Eska Massage available on the same level as the pool.
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Response from Toto_CM1, Manajer at Best Western Premier Panbil
Responded 3 days ago
Dear WJ Adventure, On behalf of Management and staff of Best Western Premier Panbil, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you back in the near future. Warmest regards, Toto Murtiono General Manager Best Western Premier Panbil
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mini bar
Photo provided by managementBest Western Premier Panbil
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12345623
Around 70,000 rupiah
0 votes
Dear Our Valued Guest, Thank you for taking interest in our hotel. Following your inquiry regarding the free shuttle from batam center ferry terminal to the hotel, we are very regret to inform that we do not provide the pick up service in ferry terminal due to the limited seating capacity of our shuttle, hence we only provide shuttle service for our in house guests to Nagoya Hill and Mega Mall with prior reservations required. Shall you need any further assistance, please do not hesitate to reach our reservation team email at reservation@bwpremierpanbil. Thank you. Regards, Management
0 votes
Dear Our Valued Guest, Thank you for taking interest in our hotel. Kindly to inform that for our room can only accommodate up to maximum of 3 pax, for children (infant - 11 year old) can stay without add on extrabed, however extrabed is required with the additional charge of IDR 450.000 nett inclusive of 1 pax breakfast for children age 12 year old and above. As for the add on breakfast for adult (12 year and above) is chargeable at IDR 150.000 nett, children (6 - 11 year old) is chargeable at IDR 75.000 nett while children (infant - 5 year old) is free of charge. Shall you need any further assistance, please do not hesitate to reach our reservation team email at reservation@bwpremierpanbil. Thank you. Regards, Management
0 votes
Dear Our Valued Guest, Thank you for taking interest in our hotel. Kindly to inform that for our room can only accommodate up to maximum of 3 pax, for children (infant - 11 year old) can stay without add on extrabed, however extrabed is required with the additional charge of IDR 450.000 nett inclusive of 1 pax breakfast for children age 12 year old and above. As for the add on breakfast for adult (12 year and above) is chargeable at IDR 150.000 nett, children (6 - 11 year old) is chargeable at IDR 75.000 nett while children (infant - 5 year old) is free of charge. Shall you need any further assistance, please do not hesitate to reach our reservation team email at reservation@bwpremierpanbil. Thank you. Regards, Management
0 votes
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12345615
"best view, clean and great facilities"
"Room with a view."
"Lake facing would be ideal"
"front side view to pool"
"Request for a room with lake view on a higher floor"
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12345611
PRICE RANGE
US$45 - US$101 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaRiau Islands ProvinceRiau ArchipelagoBatam
NUMBER OF ROOMS
232
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