We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Best Western Papilio Hotel

Traveller (339)
Room & Suite (92)
Dining (45)
About
Location
Cleanliness
Service
Value
Welcome to the BEST WESTERN Papilio Hotel, a modern midscale hotel in the exciting city of Surabaya. Conveniently located just 20 minutes from Juanda International Airport, the hotel is close to popular attractions including the Surabaya Carnival Night Market and MAS Mosque, yet well positioned to avoid the city's heavy traffic. Relax in our spacious guest rooms, all of which feature amenities to help you unwind and stay productive, including a comfortable bed, ergonomic work desk, 32-inch LED TV and complimentary Wi-Fi. Take a cooling dip in our outdoor swimming pool or children's pool, indulge in a sumptuous spa treatment, work out in our fitness center, and enjoy exquisite local and international cuisine at the Mariposa Restaurant. And whatever the time of day, guests can relax and enjoy a drink in our lobby lounge and bar. And guests wanting to hold a business or social event at BEST WESTERN Papilio Hotel will be able to choose from a variety of flexible meeting spaces, all equipped with the latest audio-visual equipment and served by a dedicated events team.
Read more
Property amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Airport Transportation
Babysitting
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Wheelchair Access
Show more
Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Great View
Safe
HOTEL CLASS
Location
Full view
Contact
Jl. Ahmad Yani 176-178, Surabaya 60235 Indonesia
Name/address in local language
Getting there
Juanda Airport13 km
Malang Airport67 km
See all nearby hotels
Reviews & more
244Reviews
388Photos
6Q+A
14Room tips
Traveller rating
  • 58
  • 121
  • 50
  • 13
  • 2
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
The hotel is located at the entry of Surabaya, and you will not miss it because it stands tall (more than 30 floors). Although not very spacious, they can manage for a decent swimming pool that good for kids.Up to 8th floor are public areas, and a special proximity card is
Read more
Response from BWPapilioHotel, General Manager at Best Western Papilio Hotel
Responded 1 week ago
Dear Mr/Ms. Herdian Z, Warmest Greetings from Best Western Papilio Hotel Surabaya... We would like to express our gratitude since you have chosen Best Western Papilio Hotel and shared your nice reviews. We are very excited to know that you have a wonderful experience during your stay. Once again, thank you very much and we are waiting for your next visit. Best Regards, Agus Anom Suroto General Manager
Read more
Comfortable and convenient. Those are the right words to describe this hotel of comfortable is for the lobby and the room.Space-wise, the room is sufficient. It is not luxurious, but is comfortable to rest your tired body. All amenities work well, including the internet
Read more
Review collected in partnership with Best Western
Response from BWPapilioHotel, General Manager at Best Western Papilio Hotel
Responded 28 Nov 2018
Dear Mr/Ms.Curious13980837464, Warmest Greetings from Best Western Papilio Hotel Surabaya... We would like to express our gratitude since you have chosen Best Western Papilio Hotel and shared your nice reviews. We are very excited to know that you have a great experience during your stay. Once again, thank you very much and we are waiting for your next visit. Best Regards, Agus Anom Suroto General Manager
Read more
Great hospitality from the staffs. A complete and good taste of breakfast menu. Lovely sky pool for all of the family member. ATM and AW restaurants to meet with guesses. Close to malls and culinaries.
Read more
Response from BWPapilioHotel, General Manager at Best Western Papilio Hotel
Responded 11 Nov 2018
Dear Mr/Ms. Freedom304231, Warmest Greetings from Best Western Papilio Hotel Surabaya... Thank you very much for your stay at Best Western Papilio Hotel and sharing your nice feedback. We are very excited to know that you have a good experience during your stay here. For sure, we will always improve our product and our service to make the guest feel pleased. We look forward to welcome you back in Surabaya and give the best service for you. Best Regards, Agus Anom Suroto General Manager
Read more
Too bad we only stayed for one night here before catching for the flight. We stayed at 29th floor and got a big spacious room with a superb city view around! Beds are soft and comfortable, ensure you'll have a good sleep. When we sleep, we even open up all the curtains so that
Read more
Response from BWPapilioHotel, General Manager at Best Western Papilio Hotel
Responded 8 Nov 2018
Dear Mr/Ms. Icha T, Warmest Greetings from Best Western Papilio Hotel Surabaya... We would like to express our gratitude for your stay at Best Western Papilio Hotel. Thank you very much for sharing your positive comment and also your constructive feedback. Responding to the inconvenience, we do really apologize. We would like to ensure you that the problem will not happen again in the future. We will give the great product and excellent service for all the guest. We are looking forward for your next visit. Best Regards, Agus Anom Suroto General Manager
Read more
I chose this hotel due to its location near to an exhibition hall I was attending for few days. Room design was decent but sound proof was problem as I could easily hear noises from other rooms and above floor. No alcoholic drinks (not even beers) served in the hotel. Not much
Read more
Response from BWPapilioHotel, General Manager at Best Western Papilio Hotel
Responded 6 Nov 2018
Dear Mr/Ms. Bobby S, Warmest Greetings from Best Western Papilio Hotel Surabaya... We would like to express our gratitude for your stay at Best Western Papilio Hotel. Thank you very much for sharing your comment and also your constructive feedback. Responding to the inconvenience, we do really apologize and we have noted the problem. We will give the great product and excellent service for all the guest. We do really hope to be one of your destination on your next trip. Best Regards, Agus Anom Suroto General Manager
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
view dari kamar. kamar di lantai 12 dan kolam renang di lantai 8
kamar superior twin bedroom
the full wide window
used tea bag inside bin
PreviousNext
12345619
The pool is opened for public and charge about IDR 75k/person.
1 vote
Show all answers
I dont know 'bout airport transfer service by hotel, you must check at hotel. Not too far from hotel to airport, maybe 30-45 minutes by taxi ( u leaving hotel at 11 AM, its traffic jam)...and price about Rp.100.000- Rp.150.000.
1 vote
Show all answers
untuk kolam infinite nya kedalamannya berapa cm? ad untuk anak2?
Kolam renang anaknya kira-kira sedalam 50-60 cm. Anak saya (setinggi 90 cm) berenang di situ.
0 votes
Show all answers
Perlu deposit?
Perlu..500rb
0 votes
Show all answers
Apa perbedaan superior room & deluxe room? terima kasih
Luas kamar
0 votes
PreviousNext
12
"a room heading West will show you mostly green scenery with toll road area at the distance. Other directions will show you city views."
"choose for the city view"
"good for hot to airport"
"there`s restaurant near this hotel with good food and reasonable price named Primarasa Restaurant"
"It's the city fringe with similar views anywhere you look."
PreviousNext
123
PRICE RANGE
US$32 - US$61 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
226
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing