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Hotel Ciputra World Surabaya

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Traveller (592)
Room & Suite (304)
Dining (135)
Overview
Jl. Mayjend Sungkono no. 89, Surabaya 60224 Indonesia See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
Reviews (446)
Filter reviews
301 results
Traveller rating
159
99
30
8
5
Traveller type
Time of year
LanguageEnglish
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159
99
30
8
5
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All reviews rooftop pool shopping mall grand deluxe room gallery restaurant star hotel great hotel massage room breakfast buffet construction work top floor welcome drink comfortable bed room service hot water nice room big mall sleep quality
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1 - 5 of 301 reviews
Reviewed 4 days ago via mobile

This hotel is an iconic modern property of Ciputra Group, located at the heart of Surabaya. Near to any best spots in the city, best quality to offer, make it becomes a prime choice to any travelling purpose.

Thank Felix Z
Response from Christiane W, General Manager at Hotel Ciputra World SurabayaResponded 4 days ago

Dear Guest, Thank you for staying with us recently and for your kind online review. We are very happy to hear that you like the hotel and area around and are all looking forward to welcoming you back! Warm regards, Christiane / General Manager

Reviewed 5 days ago

Very clean room, great breakfast and staff. Lobby is at the 8th floor. The ground floor need some seats and toilet. Would be more convenience for the guests. Swimming pool and Jacuzzi is quite nice. Gym is very nice and new!More

Review collected in partnership with Swiss-Belhotel International
Thank donaldhun
Response from Christiane W, General Manager at Hotel Ciputra World SurabayaResponded 4 days ago

Dear Guest, Thank you for your recent stay and for taking the time to give us your kind feedback. We are delighted to hear that you enjoyed our facilities and services and also took note of your comment about the Ground floor arrangements.Hopefully, when our...More

Reviewed 1 week ago

Nice hotel with good access (connecting with Mall). Staff was nice and helpfull.Overall, it's pretty good hotel.Only 1 issue, this is the second time I stayed and on 1st night the electricity in my room (910) suddenly restarted 3 times (feels like the card take-out...More

Review collected in partnership with Swiss-Belhotel International
Thank kartikatiah
Response from Christiane W, General Manager at Hotel Ciputra World SurabayaResponded 1 week ago

Dear valued Guest, Thank you for staying with us and for your kind online review. It was a great pleasure to share your feedback with the entire team this morning and we are all looking forward to welcoming you back. We apologize for the inconvenience...More

Reviewed 2 weeks ago

The hotel looks grand, but the problem of the narrow lift landing to get to the reception from the grand floor defeats the purpose of giving the hotel a grand ambient and first good impression. Other than that all went well. A great mall is...More

Review collected in partnership with Swiss-Belhotel International
Thank BrianJay2014
Response from Christiane W, General Manager at Hotel Ciputra World SurabayaResponded 1 week ago

Dear Guest, Thank you for your recent stay and for giving us some nice online feedback. We are very happy to hear that you like the hotel and ambience, as well as the Ciputra World Mall attached to the hotel. Looking forward to welcoming you...More

Reviewed 3 weeks ago

I have nothing to complain. Very nice breakfast. Very Clean and beautiful hotels. I like to shop sp that I feel to access to the next shopping mall is a little bit tedious. I believe this hotel is the one of the best hotel in...More

Review collected in partnership with Swiss-Belhotel International
Thank shima759
Response from Christiane W, General Manager at Hotel Ciputra World SurabayaResponded 2 weeks ago

Dear valued Guest, Thank you for your recent stay and for giving us some nice online feedback. We are very happy to hear that you enjoyed your stay, that you like our breakfast and services as well as the closeness of Ciputra World Mall. We...More

View more reviews
About
Description
Welcome to Hotel Ciputra World Surabaya, a five star luxury hotel managed by the award winning management company Swiss-Belhotel International. Strategically located adjacent to Ciputra World Mall, the most More urbane shopping mall in Surabaya, the hotel is one of the city's signature landmarks. Providing a high quality of service with luxury facilities and personalized attentive service combined with an expedient location, making Hotel Ciputra World Surabaya the preferred choice for discerning travelers, whether in Surabaya on business or leisure. Located on the 8th floor, the hotel lobby and reception area welcome every guest with the warm hospitality and luxurious ambiance of a 5 star international hotel. Featuring ample space for meetings and socializing with elegant surroundings, comfortable sitting area and impeccable service. The drop off area at the ground floor provides convenient access to Ciputra World Surabaya retail and shopping mall. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Kids pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Shuttle Bus Service
Wheelchair Access
Beachfront
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Number of rooms
212
Price range
US$50 - US$77 (Based on Average Rates for a Standard Room)
Location
Indonesia > Java > East Java > Surabaya
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Number of rooms
212
Price range
US$50 - US$77 (Based on Average Rates for a Standard Room)
Location
Indonesia > Java > East Java > Surabaya
Photos
Traveller (592)
Room & Suite (304)
Dining (135)
Pool & Beach (53)
Amenities (35)
Business Centre & Event Rooms (20)
Nearby
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Nearby AttractionsSee all 235 nearby attractions
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Questions & Answers
Ask a question
seowfen
14 June 2018|
AnswerShow all 5 answers
Response from Christiane W | Property representative |
Good morning, Dear valued Guest, Thank you for your kind inquiry. As correctly responded by some loyal guest already, it is correct that we do have smoking rooms available and you'd need to please mention your preference... More
0
Votes
WaywardSoul999
31 May 2018|
AnswerShow all 2 answers
Response from Christiane W | Property representative |
Dear valued Guest ! Thank you for your question. Only the Grand Deluxe Category has the Glass Bathroom partition. Deluxe and Superior Deluxe have a regular door, also some of the Suites. Thanks again and we are looking... More
1
Vote
Gwenneth S
7 April 2018|
AnswerShow all 6 answers
Response from Christiane W | Property representative |
Good Morning from Hotel Ciputra World Surabaya and apologies if our response comes late. I was unfortunately not receiving a notification about this new alert. Thank you for your kind inquiry about weekend rates and... More
0
Votes
Room Tips
"Avoid the smoking rooms on the 9th floor, it does not come with a view but just a concrete roof top with a..."
BrianJay2014
2 weeks ago
Read review
"1509 the room is city view"
Hendkur
5 Jun 2018
Read review
"Ask for non-smoking room if required"
Tygger18
3 Apr 2018
Read review
"Just avoid being close to lifts, though they are quite silent."
Montse64
23 Nov 2017
Read review
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