We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
8/10/2017 9/10/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Mercure Surabaya

    Jl. Darmo 68-78, Surabaya 60264, Indonesia
    Save
    Lowest prices for your stay
    Please select your travel dates.
    TripAdvisor uses this information to find you the lowest prices for your stay.
    8/10/2017 9/10/2017
    US$48
    US$43
    SAVE US$5
    US$44
    US$43
    Traveller (276)
    Dining (80)
    Room & Suite (79)
    Artotel Surabaya
    467 reviews
    #8 of 135 hotels in Surabaya
     
    Quest Hotel Surabaya
    319 reviews
    #57 of 135 hotels in Surabaya
     
    Hotel Tantris
    1 review
    #109 of 135 hotels in Surabaya
     
    Hotel Santika Pandegiling Surabaya
    225 reviews
    #35 of 135 hotels in Surabaya
     
    Overview
    • Excellent20%
    • Very good53%
    • Average20%
    • Poor5%
    • Terrible2%
    Travellers talk about
    “pizza hut” (8 reviews)
    “new building” (13 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Golf course
    Dry Cleaning
    Housekeeping
    4.0 Star Hotel
    All hotel details
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    Artotel Surabaya
    467 reviews
    #8 of 135 hotels in Surabaya
     
    Quest Hotel Surabaya
    319 reviews
    #57 of 135 hotels in Surabaya
     
    Hotel Tantris
    1 review
    #109 of 135 hotels in Surabaya
     
    Hotel Santika Pandegiling Surabaya
    225 reviews
    #35 of 135 hotels in Surabaya
     
    Rooms
    8 Oct9 Oct
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$43.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Surabaya hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "5df6270a32fe4def9a2ad75fb8fe0391", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":651431,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[65324522],"additionalContentIds":[],"pollCount":0,"checkin":{"day":8,"month":10,"year":2017},"checkout":{"day":9,"month":10,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":43,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"5df6270a32fe4def9a2ad75fb8fe0391","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":48,"lowestMetaPrice":43,"additionalPartner":false,"highestMetaPriceDisplay":48,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":48,"lowestMetaPrice":43,"highestMetaPriceDisplay":48,"hotelName":"Mercure Surabaya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjVkZjYyNzBhMzJmZTRkZWY5YTJhZDc1ZmI4ZmUwMzkxIiwiQUlLIjoiYzc3NTMyYzY2NmY0NDA3Y2E1OWU1OTQyZTVhNTZjOWQifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "08/10/2017", "checkOut": "09/10/2017", "lowestPrice": "US$43", "hasDates": true, "hacComplete": false, "contentIdMappings": {"64695022":"AccorIB","109268805":"HotelsCom2IB","53946543":"TravelocityEWS","34377783":"Hotwire","65324522":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Reviews (680)
    There are newer reviews for Mercure Surabaya
    See the most recent reviews
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    151 - 155 of 437 reviews

    Reviewed 14 September 2015

    I've been twice stayed at this hotel. Located in a one of major busy street in Surabaya, this hotel is very easy too reach. The staff are helpful, polite and have no problem during check in process. My last check in was early time, so...More

    Thank Hari N
    Response from Sugito A, General Manager at Mercure SurabayaResponded 16 September 2015

    Dear Bapak Harinoto Jakarta, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement...More

    Reviewed 11 September 2015

    Overall the hotel is very good: the service, the room, the location and the breakfast. Stayed a couple of times here: in the old building and in the new one. All the rooms that I tried are good, except for the one in the new...More

    Thank atika_suri
    Response from Sugito A, General Manager at Mercure SurabayaResponded 14 September 2015

    Dear Ibu Vivi, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations. “Please accept my humble apologies for this inconvenience” I deeply regret that our Service Quality...More

    Reviewed 11 September 2015

    What I like the most about this hotel is the location. It's near from anywhere and to anywhere, because this location is in the middle of Surabaya. I stayed in this hotel with my big family. We booked 3 room using Accor member Advantage Plus....More

    Thank vivi1004
    Response from Sugito A, General Manager at Mercure SurabayaResponded 14 September 2015

    Dear Ibu Vivi, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to...More

    Reviewed 10 September 2015 via mobile

    I know that this is the old hotel and I have been stay here for many times, but last time I stayed here, they gave me the new room. Not as spacious as the old room, but this have a unique decoration. Mercure always have...More

    1  Thank Radita Dwisepti... A
    Response from Sugito A, General Manager at Mercure SurabayaResponded 14 September 2015

    Dear Ibu Evy Citawati, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team regarding our new look of our building. I am sure that...More

    Reviewed 2 September 2015 via mobile

    My name is Mrs.hayati Hanafi, I was stayed at room 512, the room so old decorated. Mr Trio is very friendly and helpfull staff. It was a pleasure to chat to the world class reception. The guest relation Ms Widiya have a good smile and...More

    Thank Hayati n
    Response from Sugito A, General Manager at Mercure SurabayaResponded 7 September 2015

    Dear Ibu Hayati N, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team and will directly share to Mr. Trio, Mrs. Mia and Trimurti...More

    Artotel Surabaya
    467 reviews
    #8 of 135 hotels in Surabaya
     
    Quest Hotel Surabaya
    319 reviews
    #57 of 135 hotels in Surabaya
     
    Hotel Tantris
    1 review
    #109 of 135 hotels in Surabaya
     
    Hotel Santika Pandegiling Surabaya
    225 reviews
    #35 of 135 hotels in Surabaya
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Outdoor pool
    • Golf course
    Details
    • Price range
    • US$33 - US$59 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #11 Business Hotel in Surabaya
    • #14 Spa Hotel in Surabaya
    • #17 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 257
    • Reservation Options
    • TripAdvisor is proud to partner with Priceline, ACCOR, Expedia, Agoda, Hotels.com, Booking.com, Orbitz, Travelocity, Cancelon, TripOnline SA and Hotwire so you can book your Mercure Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Mercure Surabaya Hotel Surabaya
    Add Photo Photos
    Traveller (276)
    Dining (80)
    Room & Suite (79)
    Pool & Beach (16)
    Hotel & Grounds (184)
    Bathroom (16)
    Family and Play Areas (4)
    Business Centre & Event Rooms (3)
    Nearby
    Artotel Surabaya
    467 reviews
    .57 km away
     
    Quest Hotel Surabaya
    319 reviews
    .10 km away
     
    Hotel Santika Pandegiling Surabaya
    225 reviews
    .84 km away
     
    Hotel Tantris
    1 reviews
    .77 km away
     
    Nearby Restaurants
    Ayam Bakar Primarasa
    216 reviews
    .38 km away
    Carpentier Kitchen
    73 reviews
    .33 km away
    Rawon Kalkulator
    57 reviews
    .30 km away
    Hari Hari Resto
    32 reviews
    .46 km away
    Nearby Attractions
    Surabaya Town Square
    459 reviews
    1.48 km away
    Bungkul Park
    703 reviews
    .69 km away
    Suroboyo Monument
    171 reviews
    1.23 km away
    Monumen Perjuangan POLRI
    62 reviews
    .50 km away
    Ask a question
    Questions & Answers
    Bayu S
    1 December 2016|
    AnswerShow all 7 answers
    Response from Sugito A | Property representative |
    Dear Bapak Bayu, Yes we do, Our suite room equipped with bathtub.
    0
    Votes
    TobyMoeckel
    19 October 2014|
    AnswerShow all 4 answers
    Response from Sugito A | Property representative |
    Dear Mr. Primodpamp, Our breakfast price on 2015 is IDR. 100.000,net/pax ( Incl. 21% gov. tax and service charge. T&R
    0
    Votes
    Room Tips
    "I stayed on the 7th Floor which is non - smoking. The top floors (14-10) are smoking i'm sure."
    Read review
    "Our room was fine and quiet. Not sure about any of the others"
    Read review
    "Ask for their new wing."
    Read review
    "new renovated room (620) exactly at front of the lift. nice view"
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing