We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Mercure Surabaya

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Mercure Surabaya
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

609 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Mercure Surabaya
See the most recent reviews
Showing 394: English reviews
Reviewed 26 April 2015 via mobile

I love this hotel so much and my second stay at mercure surabaya.This is surely one of the best places I've ever been. Nice restaurant for breakfast, excellent staff and everyone is asking you if you need help with anything especially front desk staff n guest relations. Seriously, this hotel is an example how this business should be. Had a...

 Report
Helpful?
1Thank georgeg003
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. George, We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Jakarta, Indonesia
Reviewed 17 April 2015 via mobile

For the 1st time i slept at mercure surabaya for some business at this city. For room design very elegant and good looking. For bathroom very clean & smell good. The receptionist very kind to answer any question from guest. They very polite and calm to serve guest. I think for lobby room not so wide... so if there are...

 Report
Helpful?
1Thank ekokurniawan
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Eko Kurniawan: We very much appreciate your comments regarding your stay at the Mercure Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Seminyak
Reviewed 14 April 2015

I went to Surabaya in order to have meeting in US embassy which I didn't realize the hotel is quite far from it. I was informed by the hotel staffs that the embassy has been moved and the information I had from google wasn't updated. Anyway, I stay in Mercure hotel just for a night, and I found everything were...

 Report
Helpful?
1Thank madewijaya
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Made Wijaya: We very much appreciate your comments regarding your stay at the Mercure Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Palembang, Indonesia
Reviewed 5 April 2015

Our first stay was for 3 nights then returned after 15 days. You feel welcome with the friendly staff from the Door Girl . The staff at the Front Desk were simply warm, friendly, and pleasant with special mention of Mr TRIO who fits his job . There was always a welcome with the welcome drink and greet warmly. A...

 Report
Helpful?
Thank cameliasafitra
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Camelia Safitra: We very much appreciate your comments regarding your stay at the Mercure Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

North Sydney, Australia
Reviewed 27 March 2015

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank CGardjito
Sugito A, General Manager at Mercure Surabaya, responded to this review

Gresik
Reviewed 25 March 2015

It's not my first time to stay at Mecure Surabaya, on my previous stay it was all good, no complaint, so when my friends had a plan to visit Surabaya, i suggest this hotel to them. We booked room separately, i'm through their official website, they were booking through others hotel booking service. We were arrived about 2.45pm and i...

 Report
Helpful?
Thank nurul k
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr./Mrs. Nurul K, Thank you for taking the time to tell us about your experience at the Mercure Mirama Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your suggestion is very appreciated, I already informed to our team to do an action for our check in &...

Singapore
Reviewed 16 March 2015

nice hotel, looks old at the outside but inside is good. however, I am not impressed with the swimming pool. lots of leaves and a little bit dark even during the day. it will be much better if the trees are chopped off.

 Report
Helpful?
Thank Elson13
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Elson 13: Thank you for taking the time to tell us about your experience at the Mercure Mirama Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your suggestion to let know is very appreciated, I already informed to our team to do this, especially at our...

Jakarta, Indonesia
Reviewed 9 March 2015

I was very dissapointed staying at Mercure Surabaya. Booking Name : Agung Prakasa, 9-10 March 2015, room 323. When I came at the first time, I want to use the spoon in the room, but then after I checked, the spoon was not cleaned up/ washed! After that, my AC temperature was very hot, the I asked to the front...

 Report
Helpful?
1Thank Theodora V
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Agung Prakasa, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We address your dissatisfaction experience, we will share this point to our Restaurant Team and always maintenance our rooms to avoid...

Jakarta, Indonesia
Reviewed 8 March 2015

I stayed here on Fri, 6 March 2015 to Sat, 7 March 2015, for business purposes. First, when I arrived at the hotel, I need to bring down my luggage by myself, and then I think the hotel staff will help me to bring all the luggage inside, I was so wrong. I need to bring all the luggage by...

 Report
Helpful?
Thank BarneyAlexander
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Barney Alexander, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We address your dissatisfaction experience, we will share this point to our stave to avoid the same mistake on the future....

Jakarta, Indonesia
Reviewed 2 March 2015

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank verdims
Sugito A, General Manager at Mercure Surabaya, responded to this review

326 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (234)
Viewed
Room/Suite (52)
Viewed
Bathroom (10)
Viewed
Hotel & Grounds (13)
Viewed
Dining (30)
Viewed
Pool/Beach Area (9)
Viewed
Family/Play Areas (2)
Viewed
Business Centre/Function Rooms (1)
Viewed
View from Room (2)
Viewed
Other (115)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (92)
Viewed
Dining (34)
Viewed
Hotel & Grounds (15)
Viewed
Room/Suite (10)
Viewed
Pool/Beach Area (6)
Viewed
Business Centre/Function Rooms (2)
Viewed
Bathroom (1)
Viewed
Family/Play Areas (2)
Viewed
Other (22)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Surabaya hotels
0.8 km away
Grand Darmo Suite
Grand Darmo Suite
#22 of 128 in Surabaya
299 reviews
2.5 km away
Swiss-Belinn Tunjungan
Swiss-Belinn Tunjungan
#4 of 128 in Surabaya
233 reviews
1.2 km away
Novotel Surabaya Hotel and Suites
Show Prices
Show Prices
Show Prices
3.8 km away
The Alana Surabaya
The Alana Surabaya
#5 of 128 in Surabaya
417 reviews
1.7 km away
Ibis Surabaya City Center Hotel
2.8 km away
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
#2 of 128 in Surabaya
701 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Trimurti Resto
Trimurti Resto
Cuisines: Asian, Indonesian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Conveniently situated on the main route through Surabaya, next to consulate and government offices as well as tourist attractions such as the Tugu Pahlawan heroes monument and the Zoo. Ideal for business and leisure travel, boasting easy access to Gubeng railway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, coffee lounge, pool bar, three meeting rooms, ballroom, swimming pool, fitness centre and spa. ... more   less 

Additional Information about Mercure Surabaya

Address: Jln. Darmo 68-78, Surabaya 60264, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: €29 - €49 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Surabaya 4*
Number of rooms: 257
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Hotels.com, Priceline and Expedia so you can book your Mercure Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Surabaya Hotel Surabaya
Hotel Style:
#11 Business Hotel in Surabaya
#13 Spa Hotel in Surabaya
#15 Luxury Hotel in Surabaya
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Mercure Surabaya staff and other travellers.
2 questions
Ask a question
3 months ago

See all questions (2)

Questions? Get answers from Mercure Surabaya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior room is spacious”
 of 5 bubbles SigitPra, 14 Oct 2016 | Read review
“KFC/Dominoes/Pizza Hut is at walkable distance”
 of 5 bubbles 27arunj, 8 Sep 2016 | Read review
“Superior Rooms in the new wing”
 of 5 bubbles AlanMichaelWard, 6 Aug 2016 | Read review
“Before checking in, go and check the rooms!”
 of 5 bubbles AjayG547, 2 Mar 2016 | Read review
“Consider the new wing, which has more levels but the rooms may be a bit smaller.”
 of 5 bubbles Fresco09, 4 Jan 2016 | Read review
5 of 5