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Mercure Surabaya

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Mercure Surabaya
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636 Reviews from our TripAdvisor Community

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Showing 412: English reviews
Bandung, Indonesia
Reviewed 4 weeks ago

lighting in bathroom and write desk is too dark, and TV place is too long from the bed so didn't seen clearly, and in the bathroom still finding the little animal like coacroach, I think thats all to be increased repairing for the next services

Review collected in partnership with this hotel
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Helpful?
Thank cahyanabdg
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Bapak Cahyanabdg, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will take a concern on your feed back regarding the light surround a table and tv set. Please take our sincere...

Jakarta
Reviewed 4 weeks ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Tprasetyo
Sugito A, General Manager at Mercure Surabaya, responded to this review

Jakarta, Indonesia
Reviewed 4 weeks ago

the food was nice. the service also nice and friendly. but the building design was little bit confusing. the access was quite strategic because the building located near town center. it would be more satisfying if you can add ATM in hotel.

Review collected in partnership with this hotel
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Helpful?
Thank lathifahzj
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Lathifahzj, May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you satisfied with our service and its facilities, I will thank the personally on your behalf and your kind words will be pass to our team and...

Jakarta, Indonesia
Reviewed 4 weeks ago

You need to choose the room in the new wing. The room is clean but a bit too packed with the decoration. Breakfast was just ok, the local Soto is nice. The hot drink-Jejo is recommended in their coffee cafe

Review collected in partnership with this hotel
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Helpful?
Thank Vanda A
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Vanda, May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you satisfied with our service and its facilities, I will thank the personally on your behalf and your kind words will be pass to our team and...

jakarta
Reviewed 4 weeks ago

It's located in mainroad, provide good enough breakfast e.g. soto and clean room with pool, cafe, spacious parking area, we can enter from two diferent road, near a public park call Taman Bungkul and on Sunday, visitor can enjoy Car Freee Day

Review collected in partnership with this hotel
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Helpful?
Thank davidsL1814BG
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Bapak David, May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you satisfied with our service and its facilities, I will thank the personally on your behalf and your kind words will be pass to our team...

madiun
Reviewed 4 weeks ago

have a new property and very modern and minimalis, great services, very clean and comfortable room, have a good view, have a good design for they room, unique design and cute, and i love that, everything is excellent!

Review collected in partnership with this hotel
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Helpful?
Thank chindyariani
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Ibu Chindyariani, May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you satisfied with our service and its facilities, I will thank the personally on your behalf and your kind words will be pass to our team...

Jakarta, Indonesia
Reviewed 14 March 2017

no staff standby when pick up luggage at meeting room best waitress Yulianti trainee of SMK 1 jombang best sport facilities gym, pool, sauna, whirlpool and spa food is good service need to be improve thank you

Review collected in partnership with this hotel
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Helpful?
Thank rayendi
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Bapak Rayendi May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you satisfied with our Gym and Spa facilities, I will thank the personally on your behalf and your kind words will be pass to our team...

Kuala Lumpur, Malaysia
Reviewed 13 March 2017

The rooms in the Old wing became very spartan and minimalist, the room was not impressive at all. Shower was not strong as it should, making shower quite uncomfortable. The level of service of the hotel staff was good. Location of the hotel near CBD continues to be my favourite.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank MAK800
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Mak800 May I begin by thanking you for your review on Trip Advisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you satisfied with our Level of Service, I will thank the personally on your behalf and your kind words will be pass to our team and...

Singapore
Reviewed 25 February 2017

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Simon R
Sugito A, Manager at Mercure Surabaya, responded to this review

Jakarta
Reviewed 19 February 2017

The receptionist did very well service during check-in and check-out process. The room was pretty neat and clean, and just being renovated recently eventhough too hyper for my taste. Food and beverages were good too. Overall relatively a pleasant stay...

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Helpful?
Thank RioTirta
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Mr. Rio Tirta, Thank you for your review on Trip Advisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you satisfied with our Front desk agent during check out, also restaurant service on breakfast, I will thank the personally on your behalf and your kind words will...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Trimurti Resto
Trimurti Resto
Cuisines: Asian, Indonesian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Conveniently situated on the main route through Surabaya, next to consulate and government offices as well as tourist attractions such as the Tugu Pahlawan heroes monument and the Zoo. Ideal for business and leisure travel, boasting easy access to Gubeng railway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, coffee lounge, pool bar, three meeting rooms, ballroom, swimming pool, fitness centre and spa. ... more   less 

Additional Information about Mercure Surabaya

Address: Jl. Darmo 68-78, Surabaya 60264, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: €32 - €49 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Surabaya 4*
Number of rooms: 257
Reservation Options:
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Also Known As:
Mercure Surabaya Hotel Surabaya
Hotel Style:
#11 Business Hotel in Surabaya
#14 Spa Hotel in Surabaya
#15 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Surabaya staff and other travellers.
2 questions
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4 months ago

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Questions? Get answers from Mercure Surabaya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“i had a 'please make up my room ' sign on my door from 630am to 3pm but came back to find the room had not been made up. Better housekeeping service would be good. ”
Bombaytalkies, 9 Apr 2017 | Read review
“The new wing”
885vandaa, 23 Mar 2017 | Read review
“not yet for now”
chindyariani, 22 Mar 2017 | Read review
“Superior room is spacious”
SigitPra, 14 Oct 2016 | Read review
“KFC/Dominoes/Pizza Hut is at walkable distance”
27arunj, 8 Sep 2016 | Read review
5 of 5