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Hotel NEO Gubeng

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Traveller (76)
Room & Suite (17)
Dining (5)
Ratings and reviews
Certificate of Excellence
  • Excellent25%
  • Very good49%
  • Average19%
  • Poor6%
  • Terrible1%
Travellers talk about
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What's included
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Family Rooms
Bar/Lounge
Concierge
Wheelchair Access
Meeting Rooms
Dry Cleaning
3 Star Hotel
The Hotel NEO Gubeng Surabaya is a charming boutique budget hotel featuring 58 rooms over three different room types, complimented by two modern meeting rooms, a coffee shop connecting to a bright and aery lobby and ample of parking space.
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Location and contact
Jl. Jawa no. 17-19, Surabaya 60281, Indonesia
6.8 km to Juanda Airport
62 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
6 Aug7 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (164)
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Traveller rating
28
49
13
5
2
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LanguageEnglish
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28
49
13
5
2
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All reviewsbudget hotelnear the train stationhelpful staffsdays staybusiness roombed linencheck in and check out processcomplete facilitiesconvenient locationaffordable priceroom was cleanwi figreat roomsmall roomnice hotelwalking distancebreakfast menu
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1 - 5 of 97 reviews
Reviewed 4 weeks ago via mobile

We stay for 2 nights. 2 rooms with connection door which is good for my family : it's deluxe connect with stardard room Breakfast good for budget hotel. The room clean Is good but not great. Do not order western food they made it totally...More

Thank Nina M
Response from Rendy L, General Manager at Hotel NEO GubengResponded 3 weeks ago

Dear Nina M Greeting Hotel Neo Gubeng Surabaya.. Thank you for choosing Neo Gubeng for stay with Us . I am personally apologized to hear you had such a inconvenience with our mistake of food. I am convinced that your comments became our fully attention...More

A TripAdvisor Member
171
Reviewed 15 June 2018 via mobile

I stayed for 2 days. The staff is helpful and friendly. Wi-Fi is good. Breakfast menus have some options like traditional beverages and food. It is definitely a good place both for short and long stay.

Thank A TripAdvisor Member
Response from Rendy L, General Manager at Hotel NEO GubengResponded 3 weeks ago

Dear A TripAdvisor Member Thank you for thank you for a positif feedback you write for us. Can't wait to welcome you back to Surabaya in the next trip. Have a good day... Sincerely Yours Rendy Lysander

Reviewed 8 April 2018 via mobile

We only had 1 night to stay over in Neo Gubeng Hotel and wishing to have more nights to stay. The interior design was good, the room was clean, spacious, and comfortable. The staff were all friendly and brought fresh vibes. I make sure to...More

Thank christyanti
Response from Rendy L, General Manager at Hotel NEO GubengResponded 21 April 2018

Dear christyanti Warmest greetings from hotel NEO Gubeng Thank you for giving us a 4 stars.... we really appreciate that and hopefully you always enjoy staying at our hotel. We are happy that you are choose us during your stay at Surabaya. Again thank you...More

Reviewed 4 April 2018

We were there just for the night and needed a place to stay near the train station. This hotel was perfect for our needs. The staff was really helpful(I wish they would do away with the wigs though if the staff is uncomfortable)- they all...More

Thank abhisheku11
Response from Rendy L, General Manager at Hotel NEO GubengResponded 21 April 2018

Dear abhisheku11 Warmest greetings from hotel NEO Gubeng Thank you for giving us a 5 stars.... we really appreciate that and hopefully you always enjoy staying at our hotel. We are happy that you are choose us during your stay at Surabaya. Again thank you...More

Reviewed 8 February 2018

Stayed here for 4 nights. Excellent bedding, large room #301 with street view, no sound from adjoining room. We had dinner at the hotel after the first night of wandering in the dark, trying to cross many lanes of speeding traffic, looking for a place...More

Thank wilfridblair
Response from 187rendy, General Manager at Hotel NEO GubengResponded 10 February 2018

Dear wilfridblair Thank you for review and suggestion and input during stay at Hotel Neo Gubeng Surabaya Well and clear, it will definitely add the spirit of my team to always provide and improve the best service to every guest. Sure will follow up as...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Breakfast included
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Breakfast included
Meeting Rooms
Laundry Service
Breakfast Available
Airport Transportation
Dry Cleaning
Concierge
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$19 - US$34 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Best Value Hotel in Surabaya
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$19 - US$34 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Best Value Hotel in Surabaya
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (76)
Room & Suite (17)
Dining (5)
Questions & Answers
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Bryan H
27 January 2018|
AnswerShow all 2 answers
Response from ReisDNA | Reviewed this property |
The breakfast time is from 6:00 to 10:00 am
1
Vote
Nanda R
22 February 2017|
AnswerShow all 2 answers
Response from Marcus T | Reviewed this property |
Tak, tiba masa malam dari keretapi.
0
Votes
Room Tips
"choose 4th or 5th floor for quite"
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"choose single room for short trip/transit"
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"Room for solo traveler is available"
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"for saving money, choose nano room if you are solo traveler"
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