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The Alana Surabaya

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Traveller (347)
Room & Suite (139)
Traveller (347)
Room & Suite (139)
Dining (20)
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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About
  • Excellent33%
  • Very good52%
  • Average12%
  • Poor2%
  • Terrible1%
The Alana Surabaya is four star hotel, blends design, pleasure and comfort. Less than 20 minutes from Juanda International Airport and close to the city's main business areas. Close proximity to Jatim International Exhibition Center, shopping center and the toll road to Sidoarjo and Gresik. Enjoy your stay either for business or leisure, at our spacious rooms and suites with contemporary elegance design, available with free high speed Internet access. Wellness Center and Spa, Indoor Pool & Bar, Lounge, and Coffee Shop, with delightful Indonesian, Asian, and Western menu, ready to ensure you to get a pleasant experience stay with us.
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Property amenities
Pool
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Spa
Show more
Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Minibar
Good to know
HOTEL STYLE
Mid-range
Charming
HOTEL CLASS
Reviews (495)
Filter reviews
287 results
Traveller rating
101
141
34
10
1
Traveller type
Time of year
LanguageEnglish
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101
141
34
10
1
Show reviews that mention
All reviews indoor pool free mini bar suite room a short business trip pizza hut recommend this hotel parking area close to the airport rain shower breakfast spread hotel location very nice hotel many choices pleasant stay breakfast menu city view affordable price
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1 - 5 of 287 reviews
Reviewed 4 weeks ago via mobile

good vacility clean room and for the first time stay in hotel i got free minibar and cold drink. the view from the room also good. emmployee are helpfull. breakfirst are average because the room are quite smallMore

Thank dhamarb
Response from AlanaSurabaya, Manajer at The Alana SurabayaResponded 1 week ago

Dear dhamarb Warmest greeting The Alana Surabaya Hotel.. Thank you for your time to give us a very positive comment, we are glad that you really enjoy your stay with us at The Alana Surabaya. Thank you and looking forward to serve you in your...More

Reviewed 10 October 2018 via mobile

When Me and my family stayed at Alana, i accidentally left my charger in the room due to a hurry checked out to the train station. The Alana team had been helping so much by sending the charger to my current address in the country...More

Thank Defi A
Response from AlanaSurabaya, Manajer at The Alana SurabayaResponded 11 October 2018

Dear Defi A Warmest greeting The Alana Surabaya Hotel.. Thank you for your time to give us a very positive comment, we are glad that you really enjoy your stay with us at The Alana Surabaya. we would like to express our sincere gratitude for...More

Reviewed 4 October 2018 via mobile

everything is good. only the fridge dies. so you can't store drinks in the fridge. and the pool is only until 8pm. many choices and tasty food. the room is also clean. room service is very responsive and fastMore

Thank Dwi A
Response from AlanaSurabaya, Manajer at The Alana SurabayaResponded 11 October 2018

Dear Dwi A Warmest greeting The Alana Surabaya Hotel.. Thank you for taking your time writing a review toward us. Allow me to apologize for the inconvenience that you have during your stay with us. I will look toward the fridge dies and so can't...More

Reviewed 1 October 2018 via mobile

This is not my first time to stay in here. I gave 5 start rating in my last visit. Because it was very beautiful service. But now i think you need todo some improvement 1. The room is not so cold... and indicator temperature is...More

Thank Gideon P
Response from AlanaSurabaya, Manajer at The Alana SurabayaResponded 8 October 2018

Dear Gideon P Warmest greeting The Alana Surabaya Hotel.. Thank you for taking your time writing a review toward us. Allow me to apologize for the inconvenience that you have during your stay with us. I will look toward the 1. The room is not...More

Reviewed 26 September 2018 via mobile

Stay in 15th floor good view to see surabaya at night. The room is spacious, nice, clean and tiddy. The staffs are friendly and helpfull, breakfast was good. But unfortunately the aircon is noisy and not cool (lil bit warm) make less comfort to sleep....More

Thank Widhym
Response from AlanaSurabaya, Manajer at The Alana SurabayaResponded 8 October 2018

Dear Widhym Warmest greeting The Alana Surabaya Hotel.. Thank you for taking your time writing a review toward us. Allow me to apologize for the inconvenience that you have during your stay with us. I will look toward the aircon not cool and that makes...More

View more reviews
Questions & Answers
Ask a question
asyrafzamzam
24 August 2016|
Answer
Response from Debby_ajah | Property representative |
Yes, We have a spa For information next , please contact us 031.8286818
0
Votes
ryanardiansyaha
22 August 2016|
AnswerShow all 3 answers
Response from 145dewis | Reviewed this property |
kalau nggak salah 450 an itu untuk 1 bulan. Udah free swim, fitness, yoga, sama diskon spa kalau nggak salah.
0
Votes
Google Translation
ryanardiansyaha
15 July 2016|
AnswerShow all 3 answers
Response from sitaresmi | Reviewed this property |
Yes it can,my friend regularly visit Alana just for swimming.
0
Votes
Room Tips
"Levels 15-18 are all the suites; if you can't stand the height, order a standard room."
ChrisW2614
19 Jul 2018
Read review
"The best view to the surabaya city"
oetami
21 Dec 2017
Read review
"Ask for a room with bigger wardrobe, if available."
Asimofee
31 Oct 2016
Read review
"room 1525 is the best for me - due to its city view"
kiltmaker2
19 Aug 2016
Read review
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PRICE RANGE
US$34 - US$57 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
162
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