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Artotel Surabaya

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#6 of 130 Hotels in Surabaya
Certificate of Excellence
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1 room 2 adults 0 children
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Artotel Surabaya
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375 Reviews from our TripAdvisor Community

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Showing 236: English reviews
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Osaka, Japan
Reviewed 6 days ago NEW

Everything is acceptable, but not the internet connection and the room I think have no insulation to protect the outside sound. It was too noisy in the morning at the corridor. And the cleaning service kept knocking every single door.

Review collected in partnership with this hotel
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Helpful?
Thank veggies88
ARTOTEL_SBY, Manager at Artotel Surabaya, responded to this review

Dear Guest, Warm greetings from Artotel Surabaya and thank you on your supportive review. We have noted your kind comment on item we have to improve, please allow me to express my sincerest apologies. I hope that it hasn't put you off a return stay with us again. We heart you, Hassanudin - Hotel Manager.

Malang, Indonesia
Reviewed 1 week ago NEWvia mobile

This is a budget hotel with extra art in everything. It lies in a quite environtment but in the center of the city. Shopping mall is just a minutes away. The hotel is cool, so many paintings, grafitti and statues, that makes this hotel look more like a gallery, but fun. The room is clean, comfy bed and we got...

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Helpful?
Thank Aulieee
ARTOTEL_SBY, Manager at Artotel Surabaya, responded to this review

Dear Aulie, thank you for your review of your stay at Artotel Surabaya. I greatly appreciate for your comments about aspects that need to be update. I hope that I can convince you to change your mind about another visit to Artotel Surabaya. Looking forward to welcoming you again soon. Warm regards, Hassanudin - Hotel Manager.

Jakarta
Reviewed 1 week ago NEW

One of the best budget hotel i suppose. Service was good , food was great as well , room cleanliness no doubt , value for money for sure. Highly recommended to those who are looking for budget hotel with a very good service quality and super comfy room.

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Helpful?
Thank andrevinchau
ARTOTEL_SBY, Manager at Artotel Surabaya, responded to this review

Dear Andre, We are truly grateful for your review. It's grateful to know that you have a good experience during your stay. Let me thank you again and we hope you will come back to our hotel and feel truly welcome. We heART you, Hassanudin - Hotel Manager

Jakarta, Indonesia
Reviewed 1 week ago

You should try to stay at this hotel. Friendly staff, nice ambient hotel, nice painting, apparel to be sold, dont forget about the food. it's all good. The area is nearby with restaurants, cafe, Bank, and locate in strategic main road

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Helpful?
Thank oswaldjao
Knoxville, Tennessee
Reviewed 2 weeks ago

I had a great stay at Artotel. There were some issues with my reservation at first but the desk workers were quick to resolve the issue. Any time that I requested assistance or that something be brought up to the room help always arrived quickly. Rooms are spacious enough and the beds are quite comfortable. Would recommend to others staying...

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Helpful?
Thank mirbsam
Sanur, Indonesia
Reviewed 2 weeks ago

Artotel Surabaya was a very pleasant stay! I spend a night there with my friends and everything was great. The room is better than they seem in the listing and very comfortable. Everything is on your doorstep, it's a prime location, just off the main street!

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2Thank luhdeariw
ARTOTEL_SBY, Manager at Artotel Surabaya, responded to this review

Dear Guest, We are truly grateful for your review. With it we can try to serve only better standard for our guests. It's a valuable advice for us all. Let me thank you again and we hope you will come back to our hotel and feel truly welcome. We heART you, Hassanudin - Hotel Manager

Reviewed 2 weeks ago via mobile

Unique interior, nice staffs, nice room.. I love this hotel! The room is clean and not big but the design make it look bigger.. everything works except the exhaust vent.. and the amount of food at breakfast.. well, overall everything is ok.. thanks artotel!

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1Thank Livzz
ARTOTEL_SBY, Manager at Artotel Surabaya, responded to this review

Dear Guest, Thank you so much for your feedback, we are happy to know that our team give you a good experienced. I'm sure it will be the best motivation for my team to improve our quality service. We will be glad to welcome you to the nearest future. Warm Regards, Hassanudin - Hotel Manager

Surabaya
Reviewed 3 weeks ago

Great trip..breakfast must more variety.room is clean.bathroom is okay.Location is good.Many transportation arround the hotel. Receptionist must faster for helping people when we check in. But totally still good.

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1Thank ivan_laksmono
ARTOTEL_SBY, Manager at Artotel Surabaya, responded to this review

Dear Ivan, Thank you so much for your feedback, we are happy to know that our team give you a good experienced. I'm sure it will be the best motivation for my team to improve our quality service. We will be glad to welcome you to the nearest future. Warm Regards, Hassanudin - Hotel Manager

Denpasar, Indonesia
Reviewed 3 weeks ago

It was a great moment to spend a night in this hotel artotel, l felt so happy stay in small but nice room on a high floor with city view. the staff is nice to every guest, welcoming us with smile and greetings. the food was great and delicious !!

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Helpful?
1Thank greenandi
ARTOTEL_SBY, Manager at Artotel Surabaya, responded to this review

Dear Greenandi, Thank you very much for your kind compliments. It is delightful to know that you have enjoyed your time with us & that you are satisfied with the service excellence of our staff. Thank you once again for your positive review & we hope to welcome you back in the near future soon. We heART you, Hassanudin -...

Denpasar, Indonesia
Reviewed 3 weeks ago

I stayed in this hotel with my family for 3 days and 2 nights and we booked two rooms. I was so pleased when the hotel helped me with the early check-in I required according to my flight. They also gave me two side-by-side rooms so that I can keep an eye on my children in another room. When we...

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Helpful?
Thank Debz1412
ARTOTEL_SBY, Manager at Artotel Surabaya, responded to this review

Dear Guest, We are truly grateful for your review. It's grateful to know that you have a good experience during your stay. Let me thank you again and we hope you will come back to our hotel and feel truly welcome. We heART you, Hassanudin - Hotel Manager

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
The brand of Artotel is about building a new category in the hospitality industry through a mix of efficiency, simplicity, creativity and an art experience, for business travelers with sophisticated contemporary life style.Collaborating with rising young talented Indonesian contemporary artist & an art galleries, Artotel strives to enhance guest experience & promote the Indonesian Contemporary art to the world.Located in downtown Surabaya, Artotel Surabaya is a perfect place to find a serenity in city rush. A special place for you to indulge your own passion in art. An art inspired hotel is a no frills a accomodation providing best quality basic hotel amenities, where guests can indulge in an ARTISTIC experience. ... more   less 

Additional Information about Artotel Surabaya

Address: Jl. Dr Soetomo 79-81, Surabaya 60264, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: €24 - €31 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Artotel Surabaya 3.5*
Number of rooms: 106
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Hotel Style:
#5 Spa Hotel in Surabaya
#7 Best Value Hotel in Surabaya
#7 Business Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Artotel Surabaya staff and other travellers.
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Questions? Get answers from Artotel Surabaya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on higher level is nice view and quite”
AlbertV261, 19 Mar 2017 | Read review
“Not much to see, the best was facing the quite noisy street”
68davek, 22 Jan 2017 | Read review
“Stay away from the rooms facing the main road”
anubhav_gaur, 15 Nov 2016 | Read review
“ask for higher floor to avoid street noise”
adrian2g, 10 Oct 2016 | Read review
“maybe need to choose the room which is not facing the big road”
544cynthiae, 26 Aug 2016 | Read review
5 of 5