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We staied here one night at 9 floor, the room is quite big and comfortable, there is also an extra pillow very soft, good quality of sleep , the dinner was quite poor instead, indonesian buffet very simple and quality food really standard, overall was...More
Response from Bryan L, Manager at Verwood Hotel and Serviced ResidenceResponded 13 May 2016
Thank you Delbs69 for making Somerset Surabaya your "home away from home" recently. We are so happy that you enjoyed a great night's sleep - we are very proud of our bright and spacious rooms and value-pricing. However, we are sorry to hear that you...More
This is now my favourite hotel to stay in Surabaya. I have had stayed at all types of rooms offered (deluxe, executive or the suite). The rate is really competitive for the quality we get. The location is close to toll road, making it easier...More
2 Thank pamudi73
Response from Bryan L, General Manager at Verwood Hotel and Serviced ResidenceResponded 19 April 2016
Thank you so much, pamudi73, for your glowing comments and making Somerset your home away from home! We are delighted to be recognised for the excellent value that we provide - as the largest hotel and serviced apartment property in Surabaya, we offer a wide...More
I think this hotel is very underrated. I had a meeting held in this hotel and i stayed for a night. I was really expecting nothing from this hotel. I was so surprised to see that actually it was a pleasant to stay here. The...More
Response from Bryan L, General Manager at Verwood Hotel and Serviced ResidenceResponded 22 February 2016
Thank you so much for your most encouraging comments, metahanindita, in highlighting our spacious rooms, comfortable bedding and overall value. Guests are spoilt for choice, with our extensive selection of hotel rooms and suites, or fully-serviced apartments of 1, 2 and 3 bedrooms. Perhaps you...More
I have seen this hotel 5-6 years ago for some days during my business trip and even then it was a tired place...
I can assure you it didn't change at all!
Service at check in and general staff is friendly and helpful but they...More
5 Thank aho3
Response from Bryan L, Manager at Verwood Hotel and Serviced ResidenceResponded 9 February 2016
Thank you for your return stay and review, aho3.
Our hotel rooms were renovated progressively from 2012 to 2013, while our apartments followed shortly thereafter. The renovation brought lighter colours to create a more airy feel in the rooms, and we regret that our style...More
I've 2 days business review recently, so we had breakfast, lunch and dinner at the hotel. The menu was so boring because it was exactly the same the whole day ! Also few options of under quality fruits....this was one time I avoid fruits for...More
3 Thank eljees
Response from Bryan L, Manager at Verwood Hotel and Serviced ResidenceResponded 29 January 2016
Thank you for your recent visit to Somerset Surabaya, and for taking the time to provide us with your feedback, eljees. Sorry to hear of your disappointing experience, I have shared your comments with our Executive Chef for review and corrective action. We endeavour to...More
US$37 - US$48 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#25 Spa Hotel in Surabaya
Non-Smoking Rooms ,
Smoking rooms available ,
Number of rooms
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Response from rmverwood | Property representative |
Dear Mr. Sams,
Thank you for taking your time time to drop the question for our hotel facility, particularly massage, as a 4 stars hotel our property is facilitated with Health Club ans sport activities calls The Battery... More
Dear Mr. Sams,
Thank you for taking your time time to drop the question for our hotel facility, particularly massage, as a 4 stars hotel our property is facilitated with Health Club ans sport activities calls The Battery Health, SPA and Family Club, the price is depend on the package that the guest want which i can inform you from IDR 188.000++ to IDR 598.000++. again thank you for your attention
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"Don't chose room like 1901 & 1907 . View from these rooms are good but there will be noise from..."