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    Verwood Hotel and Serviced Residence

    Jl. Raya Kupang Indah, Surabaya 60189, Indonesia
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    29/10/2017 30/10/2017
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    US$37US$46
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    Traveller (94)
    Room & Suite (52)
    Dining (10)
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    Overview
    • Excellent16%
    • Very good43%
    • Average29%
    • Poor10%
    • Terrible2%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    3.5 Star Hotel
    All hotel details
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    Shangri-La Hotel Surabaya
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    Rooms
    29 Oct30 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (185)
    There are newer reviews for Verwood Hotel and Serviced Residence
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    11 - 15 of 113 reviews

    Reviewed 24 May 2017 via mobile

    Overall ok. Room is big just that the toilet is a problem, I think it's because of the air ventilation fan is spoiled or not working.. the toilet is bit of smelly.. it happened to my colleagues room too. Too moist I think and bad...More

    Thank Jackoism
    Management response:Responded 25 May 2017

    Dear Mr Jackoism Thank you for taking the time to communicate to us why our the room freshnes did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible....More

    Reviewed 16 May 2017 via mobile

    I spent 2 night at Verwood Hotel, 1 night at executive suit room and 1 night at superior room. First, I will review about executive suit room. It's a quite big room, have a living room and a bedroom. It's also clean and the building...More

    Thank feiliong
    Management response:Responded 23 May 2017

    Dear Mr. Feiliong Thank you for taking the time to communicate to us why our our buffet breakfast taste did not meet your expectations, and thanks also for sharing your positive experience during stay with us. We have every desire to address your needs and...More

    Reviewed 31 March 2017 via mobile

    Old hotel and never done maintenance in the restaurant the service is low quality and little attentive to the demands of patronage.the food of buffet is always the same every days and in the menù selection is limited very few dischesMore

    2  Thank maurotrevi
    Management response:Responded 23 May 2017

    Dear Mr Maurotrevi Thank you for taking the time to communicate to us why our hotel maintenace did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. I...More

    Reviewed 23 January 2017

    the room is old fashioned and the carpet on the floor is dusty breakfast ok with various menu there`s playground for kids but a bit dirty the main weakness on this hotel is smoking is allowed in cafe area (even it is AC room)More

    Thank Moondance1983
    Response from Bryan L, Manager at Verwood Hotel and Serviced ResidenceResponded 30 January 2017

    Dear Moondance1983, thank you for your comments concerning your recent stay. We offer a dedicated room for guests who wish to smoke, at the rear of the Terakota Cafe. Whilst the door to this room is closed when it is in use, we regret if...More

    Reviewed 23 January 2017

    Area of the hotel is quite big. The service is good. The breakfast is great, lot of choices, tasted good too. The minibar is FREE.. a packet of nuts and chocolate bar , 2 soft drinks refilled everyday. Other than that.. everything not good. Hotel...More

    Thank Jackoism
    Response from Bryan L, Manager at Verwood Hotel and Serviced ResidenceResponded 30 January 2017

    Many thanks for your stay, and also for sharing your experience with the Tripadvisor community, Jackoism. We are indeed blessed with an excellent location, being the nearest hotel to the highway, yet sufficiently removed for peace and quiet. Glad that you enjoyed the complimentary mini-bar...More

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    About
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Multilingual Staff
    • Conference Facilities
    • Airport Transportation
    • Business Centre with Internet Access
    • Concierge
    • Banquet Room
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Restaurant
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • US$37 - US$47 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #26 Spa Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Smoking rooms available ,
    • Family Rooms
    • Number of rooms
    • 467
    • Reservation Options
    • TripAdvisor is proud to partner with Agoda, Expedia, Hotels.com, Ctrip TA, TripOnline SA, Cancelon, Booking.com, Asiatravel.com Holdings, Travelocity, Hotwire, Orbitz, Cheap Tickets and HotelQuickly so you can book your Verwood Hotel and Serviced Residence reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Somerset Surabaya Hotel And Serviced Residence ,
    • Somerset Hotel Surabaya
    Add Photo Photos
    Traveller (94)
    Room & Suite (52)
    Dining (10)
    Pool & Beach (2)
    Hotel & Grounds (50)
    Bathroom (10)
    Business Centre & Event Rooms (1)
    Nearby
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    4.20 km away
     
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    1.36 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Sam S
    7 July 2015|
    Answer
    Response from rmverwood | Property representative |
    Dear Mr. Sams, Thank you for taking your time time to drop the question for our hotel facility, particularly massage, as a 4 stars hotel our property is facilitated with Health Club ans sport activities calls The Battery... More
    0
    Votes
    Room Tips
    "Don't chose room like 1901 & 1907 . View from these rooms are good but there will be noise from..."
    Read review
    "If you love smoking ask for smoking room if you don't make sure they don't give you one"
    Read review
    "Dont choose 6th floor, smelly carpet."
    Read review
    "Rooms are noisy near the ground floor. Reception is helpful."
    Read review
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