We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
8/10/2017 9/10/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    JW Marriott Hotel Surabaya

    Jl. Embong Malang 85-89, Surabaya 60261, Indonesia
    Hotel website
    Save
    Lowest prices for your stay
    Are these the right dates for your stay?
    Select your travel dates to find the lowest prices.
    8/10/2017 9/10/2017
    Lock in the lowest price from our partners
    US$90US$94
    View Deal
    Traveller (840)
    Room & Suite (193)
    Dining (97)
    The Empire Palace
    11 reviews
    #95 of 135 hotels in Surabaya
     
    Hotel Majapahit Surabaya managed by AccorHotels
    821 reviews
    #1 of 135 hotels in Surabaya
     
    Four Points by Sheraton Surabaya
    224 reviews
    #6 of 135 hotels in Surabaya
     
    Sheraton Surabaya Hotel & Towers
    776 reviews
    #13 of 135 hotels in Surabaya
     
    Overview
    • Excellent54%
    • Very good36%
    • Average8%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
    Housekeeping
    Shuttle Bus Service
    5.0 Star Hotel
    All hotel details
    Offers from JW Marriott Hotel Surabaya
    Special Offer: Unlock Lower Rates!
    Hotel packages
    Hotel deals
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    The Empire Palace
    11 reviews
    #95 of 135 hotels in Surabaya
     
    Hotel Majapahit Surabaya managed by AccorHotels
    821 reviews
    #1 of 135 hotels in Surabaya
     
    Four Points by Sheraton Surabaya
    224 reviews
    #6 of 135 hotels in Surabaya
     
    Sheraton Surabaya Hotel & Towers
    776 reviews
    #13 of 135 hotels in Surabaya
     
    Rooms
    8 Oct9 Oct
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 10 partner sites to see rooms from US$90.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Surabaya hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "a8e833c10fcf4ba99d857aba4988b485", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":307082,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[37720101],"additionalContentIds":[],"pollCount":0,"checkin":{"day":8,"month":10,"year":2017},"checkout":{"day":9,"month":10,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":90,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"a8e833c10fcf4ba99d857aba4988b485","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":94,"lowestMetaPrice":90,"additionalPartner":false,"highestMetaPriceDisplay":94,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":94,"lowestMetaPrice":90,"highestMetaPriceDisplay":94,"hotelName":"JW Marriott Hotel Surabaya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImE4ZTgzM2MxMGZjZjRiYTk5ZDg1N2FiYTQ5ODhiNDg1IiwiQUlLIjoiYzg2ZTNjM2QzOTBhNDlkZWEwZGQ1OGUzZTlmOWI2ZWYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "08/10/2017", "checkOut": "09/10/2017", "lowestPrice": "US$90", "hasDates": true, "hacComplete": false, "contentIdMappings": {"53933013":"TravelocityEWS","34313086":"Expedia","109265706":"HotelsCom2IB","65693571":"Hotwire","37720101":"Marriott1","34822300":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Reviews (822)
    There are newer reviews for JW Marriott Hotel Surabaya
    See the most recent reviews
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    81 - 85 of 578 reviews

    Reviewed 10 March 2017

    Leaving the main road you would not expect this hotel arrangemente: vallet guys everywhere, warm front desk. The hotel is luxurious and the online booking service very efficient. Great room and great breackfast. I had no time for enjoy all the facilities but for sure...More

    4  Thank LGeniu S
    Reviewed 9 March 2017

    Rooms underwent renovation and looks excellent now... Hotel is close to major shopping mall and shuttle bus from Marriott to the Tanjungan Plaza (TP) stop are running every hour starting 11 am to 10 pm every day and from the Hotel and every 15mins past...More

    5  Thank JimmySing13
    Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 16 March 2017

    Dear JimmySing13, Thank you for taking the time to write a review of JW Marriott Surabaya. We are thrilled to know that we have a loyal guest like you who just keeps coming back to stay in the hotel and we really appreciate your compliment...More

    Reviewed 9 March 2017

    Who doesn't know JW Marriott's prestige quality of services? I'm sure most of travelers know it well. And luckily, at Surabaya you can experience it as well. I stayed 3 nights for a business purpose and satisfied with the experience. That include; - It's located...More

    4  Thank Abby M
    Reviewed 9 March 2017 via mobile

    Spacious room, bath tub, shower room, pool view , I already got everything. I can comfortly works at my desk and controll everything from the panel next to my bed. But when I stayed for liitle longer I just realized that the amenities at my...More

    3  Thank Payaa
    Reviewed 8 March 2017

    hotel is 5 star! service is Excellent! front desk staff worth a mention. the only thing is on some levels of the hotel, smoking should be banned for good. non smoking levels should be strictly NO SMOKING. got an upgrade to studio. apart from cigrattes...More

    5  Thank KevinYu138
    The Empire Palace
    11 reviews
    #95 of 135 hotels in Surabaya
     
    Hotel Majapahit Surabaya managed by AccorHotels
    821 reviews
    #1 of 135 hotels in Surabaya
     
    Four Points by Sheraton Surabaya
    224 reviews
    #6 of 135 hotels in Surabaya
     
    Sheraton Surabaya Hotel & Towers
    776 reviews
    #13 of 135 hotels in Surabaya
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Shuttle Bus Service
    • Airport Transportation
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    • Spa
    • Outdoor pool
    Details
    • Price range
    • US$72 - US$115 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Spa Hotel in Surabaya
    • #3 Family Hotel in Surabaya
    • #3 Luxury Hotel in Surabaya
    • #6 Business Hotel in Surabaya
    • Room types
    • Family Rooms ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 407
    • Reservation Options
    • TripAdvisor is proud to partner with Marriott, Booking.com, Ctrip TA, Expedia, Priceline, Agoda, Hotels.com, Orbitz, Travelocity, TripOnline SA, Cancelon, Hotwire and Cheap Tickets so you can book your JW Marriott Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Marriott Surabaya ,
    • Jw Marriott Surabaya ,
    • Surabaya Marriott
    Add Photo Photos
    Traveller (840)
    Room & Suite (193)
    Dining (97)
    Pool & Beach (36)
    Hotel & Grounds (465)
    Bathroom (77)
    Business Centre & Event Rooms (9)
    Nearby
    Sheraton Surabaya Hotel & Towers
    776 reviews
    .52 km away
     
    Hotel Majapahit Surabaya managed by AccorHotels
    821 reviews
    .57 km away
     
    The Empire Palace
    11 reviews
    .12 km away
     
    Four Points by Sheraton Surabaya
    224 reviews
    .50 km away
     
    Nearby Restaurants
    Rawon Setan (Devil's Rawon)
    352 reviews
    .07 km away
    Imari Japanese Restaurant
    88 reviews
    .01 km away
    Vis a Vis French Restaurant
    53 reviews
    .06 km away
    Lung Yuan Chinese Restaurant
    41 reviews
    .46 km away
    Nearby Attractions
    Taman Dayu Waterpark
    6 reviews
    1.15 km away
    Tunjungan Plaza
    824 reviews
    .79 km away
    Grahadi Building
    60 reviews
    1.07 km away
    Monumen Bambu Runcing
    76 reviews
    1.40 km away
    Ask a question
    Questions & Answers
    its_doctor_d
    4 April 2017|
    AnswerShow all 5 answers
    Response from ifatimatuszahro | Reviewed this property |
    Around 6. They already served the breakfast.
    0
    Votes
    googlesmart
    2 October 2016|
    AnswerShow all 5 answers
    Response from JalanJalan69 | Reviewed this property |
    I wouldn't say it was fully refurbished, but it's had a pretty good makeover for sure.
    0
    Votes
    jibbeni
    19 September 2016|
    Answer
    Response from gimun k | Reviewed this property |
    Sorry, I never parked the car in there.
    0
    Votes
    Room Tips
    "Studio rooms offer large windows with a good view of Surabaya and Madura."
    Read review
    "all rooms are good (probably)"
    Read review
    "Always ask earlier and use executive floors for special services and access to the lounge."
    Read review
    "They have connecting doors rooms which suitable for big families, but be prepare to experience a hassle..."
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing