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JW Marriott Hotel Surabaya

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#2 of 129 Hotels in Surabaya
Certificate of Excellence
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1 room 2 adults 0 children
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JW Marriott Hotel Surabaya
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718 Reviews from our TripAdvisor Community

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Showing 503: English reviews
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Reviewed 1 week ago via mobile

If you like some classic feels, you can choose this hotel. They had display some great collections near the lobby area. The bed is soft same goes to the pillow, enjoy my sleep but the dissapointment come during the breakfast, the variation of foods very few and most of it's cold.

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Helpful?
3Thank Naga C
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Naga C, Thank you for sharing the review of your stay with us. We highly appreciate that overall you have a good experience staying at our hotel. However we apologize if the breakfast was not up to your expectations. We will definitely share your feedback with our team so that we can further improve our service. We would be...

Makassar, Indonesia
Reviewed 1 week ago via mobile

First experience to have a night stay in this hotel, it brings me into another atmosphere which is beuatiful, the room was so elegant also in the bathroom...and im very impress for the delicious food for the breakfast

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4Thank Ayu_traveller
Jakarta
Reviewed 2 weeks ago

I chose this hotel due to the location is at the city center. Make us easy to go for shopping and also having culinary activity since right in front of the hotel there is Rawon Setan waroeng. But I am disappointed due to the pool was so dirty. The bottom of the pool, quality of the water are not acceptable.

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2Thank Lokadjaja
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Lokadjaja, Many thanks for sharing your experience staying at JW Marriott Surabaya. Being located in the heart of the city is definitely one of our advantages as we have easy access to main office buildings and various local attractions, including the famous Tunjungan Plaza. Adding to that, we also provide complimentary shuttle service to the mall every hour starting...

Jakarta, Indonesia
Reviewed 2 weeks ago

We always have a wonderful experience during stay at JW. Marriot Hotel Surabaya. Strategic location with free shuttle from hotel to Tunjungan Plaza, good facility for the executive club, i.,e the lounge for snacks, cocktails and beverages, wide room with bathtub facility, and nice amenities, god breakfast and friendly staff.

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5Thank ahmadfuadhussein
Jakarta, Indonesia
Reviewed 2 weeks ago

hallo, when my three-day stay at the JW Marriott Hotel Surabaya I seemed to not want to go home jakarta, spacious rooms, clean, her wardrobe is very spacious, fitted with carrying my clothes a lot, his friendly room service. JW Marriott Hotel Surabaya has a beautiful swimming pool, made me felt on a small island that is quiet and relaxing...

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6Thank wulandari W
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear wulandari W, Thank you for choosing our hotel as the place to stay when you travel to Surabaya and sharing your experience on Tripadvisor. It is a pleasure to read your positive comment as our goal is to make sure that our guest are feeling like at home during their stay at our hotel! We look forward to see...

Genoa, Italy
Reviewed 2 weeks ago

Leaving the main road you would not expect this hotel arrangemente: vallet guys everywhere, warm front desk. The hotel is luxurious and the online booking service very efficient. Great room and great breackfast. I had no time for enjoy all the facilities but for sure I want to recommend it.

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4Thank LGeniu S
Singapore
Reviewed 2 weeks ago

Rooms underwent renovation and looks excellent now... Hotel is close to major shopping mall and shuttle bus from Marriott to the Tanjungan Plaza (TP) stop are running every hour starting 11 am to 10 pm every day and from the Hotel and every 15mins past the hour from TP to Hotel. The staff are providing good quality service as usual....

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4Thank JimmySing13
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear JimmySing13, Thank you for taking the time to write a review of JW Marriott Surabaya. We are thrilled to know that we have a loyal guest like you who just keeps coming back to stay in the hotel and we really appreciate your compliment on our newly renovated room and the staff service. We look forward to welcoming you...

Jakarta, Indonesia
Reviewed 2 weeks ago

Who doesn't know JW Marriott's prestige quality of services? I'm sure most of travelers know it well. And luckily, at Surabaya you can experience it as well. I stayed 3 nights for a business purpose and satisfied with the experience. That include; - It's located at central way of the city - Close to Tunjungan Plaza and other shopping areas...

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4Thank Abby M
Reviewed 2 weeks ago via mobile

Spacious room, bath tub, shower room, pool view , I already got everything. I can comfortly works at my desk and controll everything from the panel next to my bed. But when I stayed for liitle longer I just realized that the amenities at my room not completely provide by the housekeeping. I don't get mouthwash regularly and mineral water...

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3Thank Payaa
Sydney, Australia
Reviewed 2 weeks ago

hotel is 5 star! service is Excellent! front desk staff worth a mention. the only thing is on some levels of the hotel, smoking should be banned for good. non smoking levels should be strictly NO SMOKING. got an upgrade to studio. apart from cigrattes smell ... 9/10!

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4Thank KevinYu138

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Imari Japanese Restaurant
Imari Japanese Restaurant
Cuisines: Japanese, Sushi, Asian
Vis a Vis French Restaurant
Vis a Vis French Restaurant
Cuisines: French, European
Lobby Lounge at JW Marriott Hotel Surabaya
Lobby Lounge at JW Marriott Hotel Surabaya
Cuisines: Bar, Cafe, International, Indonesian
The Pavilion International Restaurant
The Pavilion International Restaurant
Cuisines: International, Asian, Indonesian
Tang Palace Chinese Restaurant
Tang Palace Chinese Restaurant
Cuisines: Chinese, Asian
Deli Shop
Deli Shop
Cuisines: Delicatessen
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
Official Description (provided by the hotel)
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya in Indonesia exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodation featuring exquisite European decor, marble baths, and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is a culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, and the acclaimed Vis a Vis French Restaurant. ... more   less 

Additional Information about JW Marriott Hotel Surabaya

Address: Jl. Embong Malang 85-89, Surabaya 60261, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: €71 - €132 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
Number of rooms: 407
Reservation Options:
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Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
Hotel Style:
#2 Luxury Hotel in Surabaya
#2 Spa Hotel in Surabaya
#3 Family Hotel in Surabaya
#6 Business Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Surabaya staff and other travellers.
12 questions
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Questions? Get answers from JW Marriott Hotel Surabaya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose the executive club room, it;s worthy for the price compare to facilities”
 of 5 bubbles ahmadfuadhussein, 12 Mar 2017 | Read review
“Unblock view at all room , can see the city”
 of 5 bubbles JimmySing13, 9 Mar 2017 | Read review
“Choose rooms heading to south side”
  • Bathroom
  • South side
 of 5 bubbles Abbbymarcel, 8 Mar 2017 | Read review
“ask for a non smoking room on high floor”
 of 5 bubbles KevinYu138, 8 Mar 2017 | Read review
“Any floor is good but top floors have better view.”
 of 5 bubbles IndoIndi, 6 Feb 2017 | Read review
5 of 5