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28/1/2018 29/1/2018
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    JW Marriott Hotel Surabaya

    Jl. Embong Malang 85-89, Surabaya 60261, Indonesia
    Hotel website
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    28/1/2018 29/1/2018
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    Savings alert: 12% below average rate

    The price you found is 12% lower than this hotel's average rate of US$78/night.

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    Traveller (917)
    Room & Suite (214)
    Dining (96)
    • Excellent56%
    • Very good35%
    • Average7%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Rooms
    Airport Transportation
    Room Service
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
    Shuttle Bus Service
    5.0 Star Hotel
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    28 Jan29 Jan
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (878)
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    1 - 5 of 619 reviews

    Reviewed 1 week ago

    Took package offered as season splendor on Dec 24 for one night - great complimentary, e.g. late checkout at 4 P.M. ++Plus: Great and wonderful stay, Indonesian Traditional Breakfast available (two thumbs), Kids amazed with the pool and the view especially prior to sunset --Minus:...More

    Thank Hisar H
    Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 1 week ago

    Dear HisarSamuel, Thank you for taking the time to write a review about your recent stay. We are pleased to know that you enjoyed our breakfast menu and the pool area. As we strive in delivering excellent service, we really appreciate your feedback and this...More

    Reviewed 1 week ago via mobile

    so this was my first time here, i got the 2 days newyear package. i upgrade my room to an executive room on 21st floor, free access to executive lounge, free coctail every night, and complimentary every time. for the newyearseve, we got gala dinner,...More

    Thank Moncus
    Reviewed 2 weeks ago via mobile

    We arrived at about 6pm on 28.12.2017 and there was no bellman at the scene to help us with our luggage. We had to approach the doorman to call for the bell service. Check in was smooth, reservation was all in order and our requests...More

    2  Thank FM47
    Reviewed 2 weeks ago via mobile

    Love the hotel, service, and food. An awsome hotel to stay in Surabaya. Other than that, this hotel’s place just right in the middle of surabaya and close to the famous ‘Rawon Setan’ and Tunjungan plaza mall. Thank you

    2  Thank CRosalinS
    Reviewed 3 weeks ago

    Have stayed at the Marriott many times over the years and it usually maintains a good standard. However during a 3 day Christmas break upon check the hotel debited my debit card for deposit as per usual. On checking out despite me telling the front...More

    Thank Gareth L
    Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 2 weeks ago

    Dear Gareth L, Thank you for taking the time to write a review of your recent stay with us. Please accept our sincere apology for any inconvenience during your stay. As we pride ourselves in delivering a memorable hotel experience during your travels, we regret...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Shuttle Bus Service
    • Airport Transportation
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    • Spa
    • Outdoor pool
    • Price range
    • US$65 - US$106 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Family Hotel in Surabaya
    • #2 Spa Hotel in Surabaya
    • #3 Luxury Hotel in Surabaya
    • #6 Business Hotel in Surabaya
    • Room types
    • Family Rooms ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 407
    • Reservation Options
    • TripAdvisor is proud to partner with Agoda, Expedia, Marriott, Booking.com, Hotels.com, getaroom.com, Travelocity, Hotwire, Orbitz, Cancelon and TripOnline SA so you can book your JW Marriott Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Marriott Surabaya ,
    • Jw Marriott Surabaya ,
    • Surabaya Marriott
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    Traveller (917)
    Room & Suite (214)
    Dining (96)
    Pool & Beach (35)
    Hotel & Grounds (513)
    Bathroom (84)
    Business Centre & Event Rooms (8)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    31 October 2017|
    AnswerShow all 2 answers
    Response from azleena63 | Reviewed this property |
    Sorry...didn’t have time to check out the gym. The restaurant is completed. it’s bigger n nicer now. Love the food there!
    20 October 2017|
    AnswerShow all 2 answers
    Response from JWMarriottSurabaya | Property representative |
    Dear doxx, Thank you for your question. Taking taxi from airport to hotel is around IDR 200,000-250,000. We also provide car arrangement to go to Kediri. For further assistance, please contact us at +62 31 545 8888 Warm... More
    4 April 2017|
    AnswerShow all 5 answers
    Response from ifatimatuszahro | Reviewed this property |
    Around 6. They already served the breakfast.
    Room Tips
    "best view and quiter rooms at the south side"
    Read review
    "Pool Side better for me"
    Read review
    "Ask room with highest floor.,.city view"
    Read review
    "Go for club floor!"
    Read review
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