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    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
    Hotel website
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    Savings alert: 12% below average rate
    Best prices for your stay
    02/07/2017 03/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$148
          US$88
          US$148
          US$88
          US$148
          US$88
          Traveller (426)
          Room & Suite (374)
          Dining (71)
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          Overview
          • Excellent55%
          • Very good32%
          • Average10%
          • Poor2%
          • Terrible1%
          Travellers talk about
          Free Wifi
          Free Parking
          Breakfast Buffet
          Air Conditioning
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Bar/Lounge
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Butler Service
          5.0 Star Hotel
          All hotel details
          Offers from Shangri-La Hotel Surabaya
          Offers & Announcements: Book Early, Save More!
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          JW Marriott Hotel Surabaya
          758 reviews
          #2 of 134 hotels in Surabaya
           
          Hotel Majapahit Surabaya managed by AccorHotels
          797 reviews
          #1 of 134 hotels in Surabaya
           
          Hotel Ciputra World Surabaya
          338 reviews
          #8 of 134 hotels in Surabaya
           
          Sheraton Surabaya Hotel & Towers
          745 reviews
          #7 of 134 hotels in Surabaya
           
          Rooms
          2 Jul3 Jul
          |
          1 room, 2 adults, 0 children
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          Standard Room

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          Write a Review
          Reviews (637)
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          There are newer reviews for Shangri-La Hotel Surabaya See the most recent reviews

          91 - 95 of 637 reviews

          Reviewed 2 July 2016 via mobile

          I found this to be a nice, comfortable hotel in Surabaya. Rooms are quite large in size and feature most of your standard amenities, with a large bathroom and great views of the city. The front desk staff was very welcoming and offered complementary beverages...More

          1  Thank Jim_Shorts1
          Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 4 July 2016

          Dear Jim_Shorts1, Thank you for your review during your stay with us. We are glad you enjoyed your overall experience with us. We hope to be able to welcome you back again soon. Warm Regards, Martin Brenner General Manager

          Reviewed 28 June 2016

          Great hotel to stay, good accomodation and the staff is really helpfull. Great breakfast and the Executive Lounge give a more private environment with good food and beverages. I really recommend an upgrade for Executive FloorMore

          Review collected in partnership with Tiket.com
          Thank Carla1977
          Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 30 June 2016

          Dear Carla1977, Thank you for your review during your recent stay at Shangri-La Hotel, Surabaya. We are glad to hear you enjoyed your stay with us and we thank you for the compliments for our colleague and Executive Lounge facilities. We are looking forward to...More

          Reviewed 25 June 2016

          Nice hotel but it's getting old and needs a face-lift. Don't book the Horizon Club for it's amenities. I did and was very disappointed in the breakfast with it's limited range of foods available and how slow it was to get eggs delivered to your...More

          1  Thank Durris681
          Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 27 June 2016

          Dear Durris681, Thank you for posting your review detailing your stay with us. We are sorry to hear that you don't enjoy the Horizon privilege. We will look into this matter to improve the service for our future guests. Please do not hesitate to contact...More

          Reviewed 21 June 2016

          I usually stay at my parents' house in Surabaya, but whenever my partner tags along and want a little oasis in the city, we go here. I was born and raised in Surabaya, and having been to various 5* hotels in Surabaya (through weddings, birthday...More

          1  Thank GlobetrotterRara
          Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 23 June 2016

          Dear GlobetrotterRara, Thank you for posting a glowing review of our hotel. We are glad to hear you enjoyed our spa treatment and our restaurants. We are looking forward to welcome you again back soon. Warm Regards, Martin Brenner General Manager

          Reviewed 20 June 2016

          Shangrila has always been my top listed favourite hotel when i travel. However.... Shangrila Surabaya has disappointed me. They should have improvised their pesticode control to get rid of the mosquitoes. a 5 stars hotel should be mosquitoes free. The mozzies indeed had their 'all...More

          Thank felissia Z
          Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 1 July 2016

          Dear felissia Z, We apologized for the inconvenience you experienced during your stay with us. We have taken note of your feedback of our ambiance and we are currently working to resolve the situation. We hope to be able to welcome you back again soon....More

          JW Marriott Hotel Surabaya
          758 reviews
          #2 of 134 hotels in Surabaya
           
          Hotel Majapahit Surabaya managed by AccorHotels
          797 reviews
          #1 of 134 hotels in Surabaya
           
          Hotel Ciputra World Surabaya
          338 reviews
          #8 of 134 hotels in Surabaya
           
          Sheraton Surabaya Hotel & Towers
          745 reviews
          #7 of 134 hotels in Surabaya
           
          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Free Parking
          • Bar/Lounge
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Business Centre with Internet Access
          • Free Parking
          • Airport Transportation
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Bar/Lounge
          • Spa
          • Hot Tub
          • Tennis Court
          Details
          • Price range
          • US$94 - US$195 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #2 Romantic Hotel in Surabaya
          • #3 Luxury Hotel in Surabaya
          • #3 Spa Hotel in Surabaya
          • #4 Business Hotel in Surabaya
          • #4 Family Hotel in Surabaya
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms ,
          • Smoking rooms available
          • Number of rooms
          • 383
          • Reservation Options
          • TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Expedia, Priceline, Hotels.com, Travelocity, Booking.com, Hotwire, Orbitz, TripOnline SA, Cancelon and HRS so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Indonesia >
          • Java >
          • East Java >
          • Surabaya
          • Also Known As
          • Shangri La Surabaya ,
          • Surabaya Shangri La
          Add Photo Photos
          Traveller (426)
          Room & Suite (374)
          Dining (71)
          Pool & Beach (48)
          Hotel & Grounds (265)
          Bathroom (25)
          Business Centre & Event Rooms (4)
          Family and Play Areas (1)
          Nearby
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          .18 km away
           
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          Fairfield by Marriott Surabaya
          81 reviews
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          Hotel Ciputra World Surabaya
          338 reviews
          .62 km away
           
          Nearby Restaurants
          Jamoo
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          Dewa Ndaru - Culture Restaurant
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          Citilites Skyclub and Bistro
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          .29 km away
          Bakwan Kapasari
          57 reviews
          .48 km away
          Nearby Attractions
          Surabaya Town Square
          435 reviews
          1.70 km away
          Bungkul Park
          668 reviews
          2.55 km away
          Suroboyo Monument
          164 reviews
          2.58 km away
          Royal Plaza
          46 reviews
          2.82 km away
          Questions & AnswersAsk a question
          Puy G
          I ve heard this hotel offered "massages" for men and the women that worked there offered sexual favors against money. Not all of them but a few, I hope you have found some kind of solution for that huge problem
          6 January 2016|
          Answer
          Response from SURGM | Property representative |
          Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General... More
          0
          Votes
          fauziah_sklee
          sorry, can we request for extra bed ?
          25 November 2015|
          Answer
          Response from IvanSoesilo | Reviewed this property |
          Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra... More
          1
          Vote
          fauziah_sklee
          can request forget extra bed ?
          25 November 2015|
          Answer Show all 2 answers
          Response from Mullie M | Reviewed this property |
          Yes, you can. For the extra bed, you'll need to pay extra around IDR 700K ++ (include breakfast).
          0
          Votes
          Room Tips
          "higher floors are quieter"
          Read review
          "The Room which face to the back side of the hotel will be more cozy as this is more quiet and can see the..."
          Read review
          "High floor, great view. Everything was simply entertaining, with personable staff, and memorable!"
          Read review
          "Rooms on the back of the hotel away from the main road are quieter. Didn't hear any mosques."
          Read review
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