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09/07/2017 10/07/2017
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    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
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    Best prices for your stay
    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$169
          US$88
          SAVE US$81
          US$89
          US$89
          Traveller (426)
          Room & Suite (374)
          Dining (71)
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          Overview
          • Excellent55%
          • Very good32%
          • Average10%
          • Poor2%
          • Terrible1%
          Travellers talk about
          Free Wifi
          Free Parking
          Breakfast Buffet
          Air Conditioning
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Bar/Lounge
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Butler Service
          5.0 Star Hotel
          All hotel details
          Offers from Shangri-La Hotel Surabaya
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          Hotel deals
          JW Marriott Hotel Surabaya
          761 reviews
          #2 of 134 hotels in Surabaya
           
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          Rooms
          9 Jul10 Jul
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (637)
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          There are newer reviews for Shangri-La Hotel Surabaya See the most recent reviews

          111 - 115 of 451 reviews

          Reviewed 1 April 2016

          Although we live nearby this hotel, we often stayed at this hotel. Pools are big and kids friendly. Food tastes good with reasonable prices especially if you have their prestige member. Room is good, very well maintaned. People are friendly.More

          1  Thank YoanDo
          Response from Martin B, General Manager at Shangri-La Hotel SurabayaResponded 4 April 2016

          Dear YoanDo, Thank you for choosing to stay with us. We are very glad that you enjoyed your stay and appreciate your compliments about our dining and leisure facilities and team. We appreciate your time taken to share this review and we look forward to...More

          Reviewed 28 March 2016

          I usually choose this hotel because my child always request this hotel every we need to stay in Surabaya. I was stay with my family: 2 child under five and my baby. Overall we have stay with great experience.

          Review collected in partnership with shangri-la.com
          1  Thank zbyfh
          Response from Martin B, General Manager at Shangri-La Hotel SurabayaResponded 29 March 2016

          Dear zbyfh, Thank you for posting a review at TripAdvisor during your stay at Shangri-La Hotel, Surabaya. We are glad to hear you and your family enjoyed your overall stay with us, we are looking forward welcoming you soon. Warm Regards, Martin Brenner General Manager

          Reviewed 18 March 2016 via mobile

          A big, chain hotel but tailored to fit the needs of the guests. Although I like small, nice, human oriented management, this hotel far exceeded my expectations about warmth of the personnel. Try Italian restaurant in the lobby.

          1  Thank suhulet
          Response from Martin B, General Manager at Shangri-La Hotel SurabayaResponded 21 March 2016

          Dear suhulet, Thank you for posting your review at TripAdvisor. We are glad to hear you enjoyed your overall stay with us. We look forward welcoming you again soon. Warm Regards, Martin Brenner General Manager

          Reviewed 17 March 2016 via mobile

          This is the third time I have stayed here , only because my client pays for it !! And maybe this is the best place here !! But let me tell u the staff in the lobby are very average I have been here at...More

          1  Thank fgb69
          Response from Martin B, General Manager at Shangri-La Hotel SurabayaResponded 18 March 2016

          Dear fgb69, Thank you for taking the time to share this review with us as your valuable feedback gives us the opportunity to continually improve our hotel facilities and service standards. We appreciate your time in sharing your feedback and hope that we will have...More

          Reviewed 12 March 2016 via mobile

          A pleasant stay, good service and food okay. Rooms are clean and comfortable, however hotel has passed it's prime. In the 90's it would have been stunning and at the top of its game. Rooms and bathrooms are clean and well maintained but very dated.More

          1  Thank Iain M
          Response from Martin B, General Manager at Shangri-La Hotel SurabayaResponded 14 March 2016

          Dear Iain M, Thank you for posting your review at TripAdvisor. We are glad to hear you enjoyed your stay. We thank you for your constructive feedback and will use it for our improvement. We look forward to welcome you again back soon. Warm Regards,...More

          JW Marriott Hotel Surabaya
          761 reviews
          #2 of 134 hotels in Surabaya
           
          Hotel Majapahit Surabaya managed by AccorHotels
          797 reviews
          #1 of 134 hotels in Surabaya
           
          Hotel Ciputra World Surabaya
          339 reviews
          #10 of 134 hotels in Surabaya
           
          Swiss-Belinn Tunjungan
          287 reviews
          #4 of 134 hotels in Surabaya
           
          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Free Parking
          • Bar/Lounge
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Business Centre with Internet Access
          • Free Parking
          • Airport Transportation
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Bar/Lounge
          • Spa
          • Hot Tub
          • Tennis Court
          Details
          • Price range
          • US$82 - US$190 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #2 Romantic Hotel in Surabaya
          • #3 Spa Hotel in Surabaya
          • #3 Luxury Hotel in Surabaya
          • #4 Family Hotel in Surabaya
          • #4 Business Hotel in Surabaya
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms ,
          • Smoking rooms available
          • Number of rooms
          • 383
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Expedia, Travelocity, Shangri-La Hotels and Resorts, Priceline, Orbitz, TripOnline SA, Cancelon and HRS so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Indonesia >
          • Java >
          • East Java >
          • Surabaya
          • Also Known As
          • Shangri La Surabaya ,
          • Surabaya Shangri La
          Add Photo Photos
          Traveller (426)
          Room & Suite (374)
          Dining (71)
          Pool & Beach (48)
          Hotel & Grounds (265)
          Bathroom (25)
          Business Centre & Event Rooms (4)
          Family and Play Areas (1)
          Nearby
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          Hotel Ciputra World Surabaya
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          .62 km away
           
          Nearby Restaurants
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          Bakwan Kapasari
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          Nearby Attractions
          Surabaya Town Square
          435 reviews
          1.70 km away
          Bungkul Park
          669 reviews
          2.55 km away
          Suroboyo Monument
          164 reviews
          2.58 km away
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          2.82 km away
          Questions & AnswersAsk a question
          Puy G
          I ve heard this hotel offered "massages" for men and the women that worked there offered sexual favors against money. Not all of them but a few, I hope you have found some kind of solution for that huge problem
          6 January 2016|
          Answer
          Response from SURGM | Property representative |
          Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General... More
          0
          Votes
          fauziah_sklee
          sorry, can we request for extra bed ?
          25 November 2015|
          Answer
          Response from IvanSoesilo | Reviewed this property |
          Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra... More
          1
          Vote
          fauziah_sklee
          can request forget extra bed ?
          25 November 2015|
          Answer Show all 2 answers
          Response from Mullie M | Reviewed this property |
          Yes, you can. For the extra bed, you'll need to pay extra around IDR 700K ++ (include breakfast).
          0
          Votes
          Room Tips
          "higher floors are quieter"
          Read review
          "The Room which face to the back side of the hotel will be more cozy as this is more quiet and can see the..."
          Read review
          "High floor, great view. Everything was simply entertaining, with personable staff, and memorable!"
          Read review
          "Rooms on the back of the hotel away from the main road are quieter. Didn't hear any mosques."
          Read review
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