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31/12/2017 1/1/2018
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    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
    Hotel website
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    31/12/2017 1/1/2018
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    Traveller (489)
    Room & Suite (380)
    Dining (79)
    • Excellent55%
    • Very good32%
    • Average9%
    • Poor2%
    • Terrible2%
    Travellers talk about
    “horizon club” (24 reviews)
    “horizon floor” (8 reviews)
    “five star hotel” (13 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Airport Transportation
    Room Service
    Swimup Bar
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    5.0 Star Hotel
    All hotel details
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    31 Dec1 Jan
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (684)
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    11 - 15 of 488 reviews

    Reviewed 3 weeks ago

    I really like the security and service of the hotel. There was X-ray machine to scan the baggage. The staff were so nice and they always carried warm smiling. The room was so big and with traditional smell of Shangri-la hotels. I felt like I...More

    Review collected in partnership with shangri-la.com
    Thank narellacony
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 3 weeks ago

    Dear narellacony, Thank you for sharing this positive review with us, we are honoured by your kind compliments and are delighted that you enjoyed your staying experience at the hotel. We look forward to welcoming you back again soon. Warm Regards, Jonathan Reynolds General Manager

    Reviewed 4 weeks ago via mobile

    Noisy room with constant construction inside. Typical breakfast and not a little change since an age . It’s hard to find a smoking room as it’s always reserved . Towel are clean but quite old and sometimes it’s tattered . However,personnel are professional and helpful.More

    Thank Haythem K
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 2 weeks ago

    Dear Haythem K, First of all thank you for taking the time to share your feedback. I regret that we failed to meet your expectations on this particular occasion. Please be assured that your comments have been shared with the related departments. I trust therefore...More

    Reviewed 4 weeks ago via mobile

    Was here for three nights business trip. First room I got smelt heavily of paint and / or varnish so went back downstairs and they changed me into a higher floor twin room. The rooms are well sized and in my room there was a...More

    Thank CaymanGreg
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 2 weeks ago

    Dear CaymanGreg, Thank you for choosing Shangri-La Surabaya for your recent business trip to the city. Please accept our apologies for a less than perfect start to your stay. I am pleased that our Duty Manager was able to assist. Your feedback is indeed appreciated...More

    Reviewed 4 weeks ago

    My experience at Shangrila started badly. I experienced something that annoyed with something that i preferred to not get into it. However when I complained, they reacted positively and I appreciate that. I met with some wonderful people there who I truly believe they serve...More

    Thank gusti k
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 4 weeks ago

    Dear gusti k, Thank you for taking the time to post such a super review. We are all delighted to read that you enjoyed your stay with us. Thank you especially for recognising our colleagues Ika, Sophie, Indra, Nyoman and Jeannie. I know they will...More

    Reviewed 4 weeks ago

    The pool is beautiful, the complimentary tea in the lobby is a nice touch, and the wifi is fast and reliable. However, I had a few negative experiences in this hotel that would stop me from ever returning or recommending it to anyone else. First...More

    Review collected in partnership with shangri-la.com
    Thank Ashley W
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 4 weeks ago

    Dear Ashley W Firstly, thank you for taking the time to write a comment. I am pleased you enjoyed our pool and tropical gardens, which are certainly a tranquil haven in the heart of the city. Our rejuvenated rooms are indeed being constructed with privacy...More

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    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    • Price range
    • US$86 - US$140 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Surabaya
    • #3 Family Hotel in Surabaya
    • #4 Business Hotel in Surabaya
    • #6 Spa Hotel in Surabaya
    • #8 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 383
    • Reservation Options
    • TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Expedia, Booking.com, Agoda, Hotels.com, Travelocity, Hotwire, TripOnline SA, Orbitz and Cancelon so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Shangri La Surabaya ,
    • Surabaya Shangri La
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    Traveller (489)
    Room & Suite (380)
    Dining (79)
    Pool & Beach (51)
    Hotel & Grounds (314)
    Bathroom (29)
    Business Centre & Event Rooms (4)
    Family and Play Areas (1)
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    Ask a question
    Questions & Answers
    30 July 2017|
    AnswerShow all 3 answers
    Response from SURGM | Property representative |
    Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
    Puy G
    6 January 2016|
    Response from SURGM | Property representative |
    Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General... More
    25 November 2015|
    Response from IvanSoesilo | Reviewed this property |
    Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra... More
    Room Tips
    "ask for lower floors, as they are doing serious renovation on their top floors"
    Read review
    "Best Location with Good Views"
    Read review
    "Disfrutad del salon principal con piano bar, y el restaurante Japones es de lo mejor de surabaya."
    Read review
    "Ask if it is a refurbished room."
    Read review
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