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24/12/2017 25/12/2017
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    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
    Hotel website
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    24/12/2017 25/12/2017
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    Traveller (489)
    Room & Suite (380)
    Dining (79)
    • Excellent55%
    • Very good32%
    • Average9%
    • Poor2%
    • Terrible2%
    Travellers talk about
    “horizon club” (24 reviews)
    “horizon floor” (8 reviews)
    “five star hotel” (13 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Airport Transportation
    Room Service
    Swimup Bar
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    5.0 Star Hotel
    All hotel details
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    24 Dec25 Dec
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (683)
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    1 - 5 of 487 reviews

    Reviewed 3 days ago via mobile

    Booked a one night stay here enroute back home after being stuck in Bali due to the volcano ash. After an 11 hour car journey we arrived at this oasis of calm and luxury. We upgraded our room to club floor and access the facilities...More

    Thank cardinalg
    Reviewed 5 days ago via mobile

    3 days 2 night stayed here , and i expected they have bathup but they dont .. they only have bathup in executive suite . lil bit disappointed. i ask to upgrade room but they also dont have for 2 days . nga terlalu berkesan...More

    1  Thank Meilisa L
    Reviewed 6 days ago via mobile

    Stayed one day. I strongly suggest the property very nicely maintained & staff put a cherry on the cake. Food really nice. Rooms recently redecorated 👍👍. I suggest rooms on higher floors really gives a nice view of city. Real worth for the money. Thanks...More

    Thank 679sushilb
    Reviewed 1 week ago

    I stayed in this hotel for one week and I had a wonderful experience. Facilities are really good, nice spa and fitness center. The hotel also helped me with the airport-hotel transport. They have live-music at the central lounge some days and we can enjoy...More

    Thank Cafema
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 6 days ago

    Dear Cafema, We thank you for your wonderful review about your staying experience and our facilities. We look forward for your next visit! Kind Regards, Jonathan Reynolds General Manager

    Reviewed 1 week ago via mobile

    I absolutely loved this hotel. Besides being one of the cheapest Shangri-La’s I’ve ever stayed in (rooms start at about $100 US) it has one of the best pool areas I’ve ever experienced in a hotel. A very large 2.4m deep heated pool, waterslide and...More

    Thank Jason D
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 6 days ago

    Dear Jason D, Thank you for your wonderful review during your stay at Shangri-La Hotel, Surabaya. We are delighted to host you during your stay and appreciate your compliments on our pool, service and dining concepts here. We certainly look forward to welcoming you back...More

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    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    • Price range
    • US$86 - US$141 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Surabaya
    • #4 Business Hotel in Surabaya
    • #4 Family Hotel in Surabaya
    • #6 Spa Hotel in Surabaya
    • #8 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 383
    • Reservation Options
    • TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Expedia, Agoda, Booking.com, Hotels.com, Hotwire, Travelocity, TripOnline SA, Orbitz and Cancelon so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Shangri La Surabaya ,
    • Surabaya Shangri La
    Add Photo Photos
    Traveller (489)
    Room & Suite (380)
    Dining (79)
    Pool & Beach (51)
    Hotel & Grounds (314)
    Bathroom (29)
    Business Centre & Event Rooms (4)
    Family and Play Areas (1)
    Nearby HotelsSee all 136 hotels in Surabaya
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    Nearby Attractions
    Surabaya Town Square
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    Ask a question
    Questions & Answers
    30 July 2017|
    AnswerShow all 3 answers
    Response from SURGM | Property representative |
    Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
    Puy G
    6 January 2016|
    Response from SURGM | Property representative |
    Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General... More
    25 November 2015|
    Response from IvanSoesilo | Reviewed this property |
    Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra... More
    Room Tips
    "ask for lower floors, as they are doing serious renovation on their top floors"
    Read review
    "Best Location with Good Views"
    Read review
    "Disfrutad del salon principal con piano bar, y el restaurante Japones es de lo mejor de surabaya."
    Read review
    "Ask if it is a refurbished room."
    Read review
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