We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel Surabaya

Save
Traveller (586)
Room & Suite (421)
Dining (83)
Overview
  • Excellent56%
  • Very good31%
  • Average9%
  • Poor2%
  • Terrible2%
Travellers talk about
“horizon club”(25 reviews)
“jamoo restaurant”(20 reviews)
“horizon floor”(8 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from Shangri-La Hotel Surabaya
Offers & Announcements: IDR 198,000 off room rate
Hotel deals
Offers from Shangri-La Hotel Surabaya
Offers & Announcements: IDR 198,000 off room rate
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
5 Aug6 Aug
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 12 partner sites to see rooms from US$76.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Surabaya hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "6db2c62f1f9a408aa5e133f6fc5a32f9", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":302124,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[78847193],"additionalContentIds":[],"pollCount":0,"checkin":{"day":5,"month":8,"year":2018},"checkout":{"day":6,"month":8,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":76,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"6db2c62f1f9a408aa5e133f6fc5a32f9","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":100,"lowestMetaPrice":76,"additionalPartner":false,"highestMetaPriceDisplay":100,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":100,"lowestMetaPrice":76,"highestMetaPriceDisplay":100,"hotelName":"Shangri-La Hotel Surabaya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjZkYjJjNjJmMWY5YTQwOGFhNWUxMzNmNmZjNWEzMmY5IiwiQUlLIjoiZDIxNzAwOTg1OGVmNDhiYzgzOWNjYWMwOTMxMDg2OTUifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "05/08/2018", "checkOut": "06/08/2018", "lowestPrice": "US$76", "hasDates": true, "hacComplete": true, "contentIdMappings": {"78847193":"OrbitzEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (730)
Filter reviews
518 results
Traveller rating
276
153
57
17
15
Traveller type
Time of year
LanguageEnglish
More languages
276
153
57
17
15
Show reviews that mention
All reviewshorizon clubjamoo restauranthorizon floorfantastic hotelswimming poolluxurious hotelciputra worldroom servicebusiness tripbreakfast buffet isciputra malllobby loungemeeting roommany choicesspacious roomnishimurafacilities
FilterEnglish
Updating list...
1 - 5 of 518 reviews
Reviewed 2 days ago

STayed for 3 nights and access to club lounge - rooms were refurbished not so long ago and it is a nice uplift to the property. Service is pretty much gd overall although some can be more proactive and friendly. Breakfast offering is all right...More

Thank glnomad
Hotel's Favourite
Reviewed 2 April 2018 via mobile

All great, nothing to complaint, except the bustle hustle road where it is located, almost everytime traffic, but very strategic location. So again, nothing to complaint. If I have the money, of course will stay there again.More

Thank sillanya
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 10 April 2018

Dear sillanya, We are very grateful for the time you have taken to write this delightful review; it is much appreciated. At Shangri-La Surabaya, we strive to delight each of our guests and look to create a sanctuary within the city; and our location is...More

Reviewed 4 days ago via mobile

Excellent Customer Service, Excellent Lounge, Excellent Breakfast. Great Stay as usual in all Shangri-La!!! Excellent restaurants within hotel. Nice pool and environment to chill out. Of course, the pub... Location near to shopping mall (5mins), was told hotel transport does ferry guests there (do check...More

Thank charlton_low
Reviewed 1 week ago

I was stayed for 2 nights , and booked at Horizon club room. Because I am Golden Circle member, I can redeem one night free . Good hotel, big room, clean, The staffs are very welcome and hospitality. The breakfast have a nice food, with...More

Thank 94Nany
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 1 week ago

Dear 94Nany, Thank you very much for taking time to share your experience at Shangri-La Hotel Surabaya. In Shangri-La, we make it our mission to delight each of our guests by creating an experience like nowhere else. Therefore, I am pleased to know that you...More

Reviewed 1 week ago via mobile

I’m having a company workshop here. Very friendly and nice receptionist. Room is clean and big enough for 3 nights stays. For breakfasts, Food wise above average just lack of choices if compare with another Shang in Indonesia (Jakarta). As for hospitality, there is a...More

Thank Jackoism
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 1 week ago

Dear Jackoism, First of all, thank you very much for taking time to share your experience with us. I am glad that you enjoyed your stay with us. The details you have mentioned are indeed important to us, please rest assured, I will review with...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$75 - US$140 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Surabaya
#3 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
#8 Spa Hotel in Surabaya
#11 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$75 - US$140 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Surabaya
#3 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
#8 Spa Hotel in Surabaya
#11 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveller (586)
Room & Suite (421)
Dining (83)
Pool & Beach (56)
Amenities (54)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
Arun V
13 January 2018|
AnswerShow all 3 answers
Response from 679sushilb | Reviewed this property |
Not idea sir.
0
Votes
Arun V
13 January 2018|
AnswerShow all 4 answers
Response from welltravelled0808 | Reviewed this property |
It was in November; not sure if it still is. Call them to ask.
1
Vote
with_joerg
30 July 2017|
AnswerShow all 4 answers
Response from SURGM | Property representative |
Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
1
Vote
Room Tips
"Choose the high floor to enjoy city view"
Read review
"Rooms were well appointed, clean and lux"
Read review
"High level, with pool view"
Read review
"Lower floors are quieter because of renovations"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing