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Shangri-La Hotel Surabaya

Traveller (612)
Room & Suite (422)
Dining (83)
Overview
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Jl. Mayjen Sungkono no. 120, Surabaya 60189 Indonesia See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
Additional information
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Offers from Shangri-La Hotel Surabaya
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (772)
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556 results
Traveller rating
307
159
57
17
16
Traveller type
Time of year
LanguageEnglish
More languages
307
159
57
17
16
Show reviews that mention
All reviews horizon club jamoo restaurant horizon floor fantastic hotel swimming pool luxurious hotel ciputra world room service ciputra mall breakfast buffet is business trip the executive lounge many choices spacious room nishimura facilities renovation
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1 - 5 of 556 reviews
Reviewed 3 days ago

I've stayed in this hotel from 12 - 15 Nov. The hotel was fabulous and spacious. The price is reasonable for the stay. I heard from my colleague that the in-room massage was high recommendable. Room rate is with breakfast and huge serving of food....More

Thank 354jimmyo
Hotel's Favourite
Reviewed 2 April 2018 via mobile

All great, nothing to complaint, except the bustle hustle road where it is located, almost everytime traffic, but very strategic location. So again, nothing to complaint. If I have the money, of course will stay there again.More

Thank sillanya
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 10 April 2018

Dear sillanya, We are very grateful for the time you have taken to write this delightful review; it is much appreciated. At Shangri-La Surabaya, we strive to delight each of our guests and look to create a sanctuary within the city; and our location is...More

Reviewed 4 days ago

Shelly, Johannes and Michelle all made for a very relaxing evening in the Horizon Club on the 12th floor tonight. The heavy hors d'oeuvres, soup and sushi were excellent, and the service was great. It was very nice ending to a hectic day. Another great...More

Thank Steven T
Reviewed 1 week ago via mobile

Staying in Shangri-La surabaya was a great experience for me and my family. Directly greeted by the friendly reception caroline and lia upon my check in, concierge team help me a lot to assist me with the wheelchair. Really a true hospitality that i will...More

Thank Yuliana S
Reviewed 1 week ago via mobile

Nice welcome and warm ambient. All the therapist and coach friendly specially with kids and elder. Price also reasonable for the five star accommodation also they provide the correct way for massage... Best in traditional massage The jacuzzi and other facilities are maintain in the...More

Thank Roy S
Response from ShangriLaSUB, General Manager at Shangri-La Hotel SurabayaResponded 1 week ago

Dear Roy S, Thank you for posting this review; it is much appreciated. I am delighted that enjoyed your visit to the Health Club. We hope to welcome you again before too long. Kind regards, Jonathan Reynolds General Manager

View more reviews
About
Description
Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is More known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Tennis Court
Wheelchair Access
Beachfront
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Family
,
Business
,
Spa
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Family
,
Business
,
Spa
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Number of rooms
383
Price range
US$75 - US$137 (Based on Average Rates for a Standard Room)
Also Known As
Shangri La Surabaya
,
Surabaya Shangri La
Location
Indonesia > Java > East Java > Surabaya
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Family
,
Business
,
Spa
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Number of rooms
383
Price range
US$75 - US$137 (Based on Average Rates for a Standard Room)
Also Known As
Shangri La Surabaya
,
Surabaya Shangri La
Location
Indonesia > Java > East Java > Surabaya
Photos
Traveller (612)
Room & Suite (422)
Dining (83)
Pool & Beach (57)
Amenities (54)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Nearby
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Questions & Answers
Ask a question
Arun V
13 January 2018|
AnswerShow all 4 answers
Response from ShangriLaSUB | Property representative |
Dear Sir/ Madam, Thank you very much for the question. I am pleased to inform that the renovation is finished. We have relaunched all of our new rooms in March 2018. For more information about our property, please feel... More
0
Votes
Arun V
13 January 2018|
AnswerShow all 4 answers
Response from welltravelled0808 | Reviewed this property |
It was in November; not sure if it still is. Call them to ask.
1
Vote
with_joerg
30 July 2017|
AnswerShow all 4 answers
Response from SURGM | Property representative |
Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
1
Vote
Room Tips
"High floor of 17. Next to presidential room."
354jimmyo
3 days ago
Read review
"Choose a pool side room!"
steventZ9801PN
4 days ago
Read review
"The best view is the room on the north side with poolside view"
kuncorofoe
5 weeks ago
Read review
"if you can afford ... Horizon floor is a good option"
OnAir398938
3 Oct 2018
Read review
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