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28/1/2018 29/1/2018
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    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
    Hotel website
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    28/1/2018 29/1/2018
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    Traveller (506)
    Room & Suite (380)
    Dining (79)
    • Excellent55%
    • Very good32%
    • Average9%
    • Poor2%
    • Terrible2%
    Travellers talk about
    “horizon club” (24 reviews)
    “horizon floor” (8 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Airport Transportation
    Room Service
    Swimup Bar
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    5.0 Star Hotel
    All hotel details
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    28 Jan29 Jan
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (692)
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    1 - 5 of 493 reviews

    Reviewed 1 week ago

    Rooms are clean and tidy, the bed was so comfortable I would fall asleep so quickly and don't want to get up lol, the breakfast staff was very nice and polite, breakfast was great! so many choices with fresh fruit drinks and hot coffee drinks,...More

    Thank Futsuma_Lee
    Reviewed 3 weeks ago via mobile

    Good menu Excelent food and drink My menu last night at Jamoo Sangri La Hotel : Crab Chicken steam Japanese Food Sashimi salmon Ice cream chocolate and Syrawberry yummy Coffee cappuccino and dark coffee Etc Nice place and yummy taste Wifi ok Many people like...More

    Thank dave m
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 2 weeks ago

    Dear dave m, Thank you for posting your feedback on your dining experience at Shangri-La Hotel, Surabaya. We are delighted to hear you enjoyed our food selections and we certainly cannot wait to welcome you back again! Warm Regards, Jonathan Reynolds General Manager

    Reviewed 3 weeks ago via mobile

    I always enjoy their big lobby and always good to have some drink there after dinner. I feel their Breakfast food is also better than other hotel in Surabaya. Room is spacious although a bit old. The hotel is near to tollroad access.

    Thank irman_nf
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 2 weeks ago

    Dear irman_nf, Thank you for your your wonderful comment of our lobby and breakfast selection. We look forward for your next visit to Surabaya! Kind Regards, Jonathan Reynolds General Manager

    Reviewed 3 weeks ago via mobile

    I must give two thumb for the hospitality of its officers from front desk to bell boy. So helpful. The room not too big compare to shangri-la Jakarta but still bigger than Singapore Hotel. The cleanliness of the room is quite good. And the interior...More

    Thank Al C
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 2 weeks ago

    Dear Al C, Thank you for sharing this positive review with us, we are honoured by your kind compliments and are delighted that you enjoyed our new rooms design. We look forward to welcoming you back again soon. Warm Regards, Jonathan Reynolds General Manager

    Reviewed 3 weeks ago via mobile

    My children are always excited to spend the night at Shangri La Hotel Surabaya, especially before Christmas. We stay here for 3 nights. Although the hotel is being renovated and made a bit noisy sound, but thanks to Ms Natalia and Ms Amalia as Duty...More

    Thank MLia77
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 2 weeks ago

    Dear MLia77, Thank you for sharing this review with us, we are glad that you had an overall positive experience and were especially pleased with our friendly associates during your stay. We look forward to welcoming you back again soon. Warm Regards, Jonathan Reynolds General...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    • Price range
    • US$87 - US$131 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Surabaya
    • #3 Family Hotel in Surabaya
    • #4 Business Hotel in Surabaya
    • #5 Spa Hotel in Surabaya
    • #7 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 383
    • Reservation Options
    • TripAdvisor is proud to partner with Agoda, Shangri-La Hotels and Resorts, Hotels.com, Expedia, getaroom.com, Orbitz, Travelocity, HotelQuickly, Cancelon and TripOnline SA so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Shangri La Surabaya ,
    • Surabaya Shangri La
    Add Photo Photos
    Traveller (506)
    Room & Suite (380)
    Dining (79)
    Pool & Beach (51)
    Hotel & Grounds (331)
    Bathroom (29)
    Business Centre & Event Rooms (4)
    Family and Play Areas (1)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Arun V
    13 January 2018|
    AnswerShow all 3 answers
    Response from 679sushilb | Reviewed this property |
    Not idea sir.
    Arun V
    13 January 2018|
    AnswerShow all 4 answers
    Response from welltravelled0808 | Reviewed this property |
    It was in November; not sure if it still is. Call them to ask.
    30 July 2017|
    AnswerShow all 3 answers
    Response from SURGM | Property representative |
    Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
    Room Tips
    "Lower floors are quieter because of renovations"
    Read review
    "ask for lower floors, as they are doing serious renovation on their top floors"
    Read review
    "Best Location with Good Views"
    Read review
    "Disfrutad del salon principal con piano bar, y el restaurante Japones es de lo mejor de surabaya."
    Read review
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