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Shangri-La Hotel Surabaya

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Traveller (604)
Room & Suite (418)
Dining (83)
Overview
Hotel website
Jl. Mayjen Sungkono no. 120, Surabaya 60189 Indonesia See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
Additional information
Visit Hotel Website
Offers from Shangri-La Hotel Surabaya
Special Offer: Book Direct and Save
Hotel deals
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Reviews (745)
Filter reviews
530 results
Traveller rating
286
154
57
17
16
Traveller type
Time of year
LanguageEnglish
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286
154
57
17
16
Show reviews that mention
All reviewshorizon clubjamoo restaurantfantastic hotelluxurious hotelciputra worldswimming poolroom servicebreakfast buffet isciputra mallbusiness tripthe executive loungemany choicesspacious roomnishimurafacilitiesrenovationgym
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1 - 5 of 530 reviews
Reviewed 6 days ago

Best Luxury Living Experience in Busiest City of Indonesia, best amenities, Room Services, good Friendly Staff, very Professional Environment for Business Meetings, highly appreciated their Timely Check In Assistance

Thank janab152
Hotel's Favourite
Reviewed 2 April 2018 via mobile

All great, nothing to complaint, except the bustle hustle road where it is located, almost everytime traffic, but very strategic location. So again, nothing to complaint. If I have the money, of course will stay there again.More

Thank sillanya
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 10 April 2018

Dear sillanya, We are very grateful for the time you have taken to write this delightful review; it is much appreciated. At Shangri-La Surabaya, we strive to delight each of our guests and look to create a sanctuary within the city; and our location is...More

Reviewed 3 weeks ago

It fulfilled all one would expect of the Shangri- La Chain. Security was well enforced and taken seriously. The staff were both professional and well versed in the English Language. We stayed at the Horizon deluxe rooms which were well appointed, modern and very comfortable....More

Thank klmal61
Response from ShangriLaSUB, General Manager at Shangri-La Hotel SurabayaResponded 2 weeks ago

Dear klmal61, Thank you very much for taking your time to share this review. I am pleased to read you enjoyed your recent stay here at Shangri-La Hotel Surabaya. I will share your positive feedback with the respective departments. Once again, thank you for spending...More

Reviewed 3 weeks ago via mobile

Given the price, this is the best value for money in town. Rooms are modern, comfy and quiet. The pool is great... after a hike in Semeru, this was the perfect place to chill. You wont and cant be disapointed.More

Thank Erwan P
Response from ShangriLaSUB, General Manager at Shangri-La Hotel SurabayaResponded 3 weeks ago

Dear Erwan P, Thank you very much for taking your time to share this review. I am pleased to read you enjoyed your recent stay here at Shangri-La Hotel Surabaya. I will share your positive feedback with the respective departments. Once again, thank you for...More

Reviewed 3 weeks ago via mobile

I used to be loyal fan of Shangrila Surabaya during the old time as it is located near the highway n surronding by many choices of restaurant. By time Shangrila has aging and room facilities also getting old so company have moved to another new...More

Thank Lucky L
Response from ShangriLaSUB, General Manager at Shangri-La Hotel SurabayaResponded 2 weeks ago

Dear Lucky L, Thank you very much for taking your time to share this review. I am delighted to welcome you back and to read that you have enjoyed your recent stay at Shangri-La Hotel, Surabaya. As we are continuously improving in all aspects, please...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$73 - US$153 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Surabaya
#3 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
#8 Spa Hotel in Surabaya
#11 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$73 - US$153 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Surabaya
#3 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
#8 Spa Hotel in Surabaya
#11 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Photos
Traveller (604)
Room & Suite (418)
Dining (83)
Pool & Beach (57)
Amenities (54)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Nearby
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Nearby AttractionsSee all 228 attractions in Surabaya
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Desperados Bar
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Questions & Answers
Ask a question
Arun V
13 January 2018|
AnswerShow all 3 answers
Response from 679sushilb | Reviewed this property |
Not idea sir.
0
Votes
Arun V
13 January 2018|
AnswerShow all 4 answers
Response from welltravelled0808 | Reviewed this property |
It was in November; not sure if it still is. Call them to ask.
1
Vote
with_joerg
30 July 2017|
AnswerShow all 4 answers
Response from SURGM | Property representative |
Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
1
Vote
Room Tips
"Executive Top Floor"
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"Try to request an access to the helipad to get a city view."
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"Choose the high floor to enjoy city view"
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"Rooms were well appointed, clean and lux"
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