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27/8/2017 28/8/2017
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    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
    Hotel website
    Save
    Best prices for your stay
    27/8/2017 28/8/2017
    US$131
    US$113
    SAVE US$18
    US$131
    US$113
    SAVE US$18
    US$131
    US$113
    SAVE US$18
    Traveller (447)
    Room & Suite (374)
    Dining (71)
    Overview
    • Excellent55%
    • Very good32%
    • Average10%
    • Poor2%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Swimup Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    5.0 Star Hotel
    All hotel details
    Offers from Shangri-La Hotel Surabaya
    Special Offer: Book Early, Save More!
    Hotel deals
    Deals (34)
    27 Aug28 Aug
    |
    1 room, 2 adults, 0 children
    • Deluxe Room
      US$131US$113
      View Deal
    • Deluxe Room
      US$131US$113
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    • Deluxe Room (Free breakfast, Free WiFi)
      US$131US$113
      View Deal
    All 34 deals for this hotel
    • Deluxe Room
      US$113
      View Deal
    • Deluxe Room
      US$113
      View Deal
    • Deluxe Room
      US$113
      View Deal
    • Deluxe Room (Free breakfast, Free WiFi)
      US$113
      View Deal
    • Deluxe Room
      US$113
      View Deal
    • Deluxe
      US$113
      View Deal
    • Deluxe Room
      US$113
      View Deal
    • Executive Room, 1 King Bed
      US$131
      View Deal
    • Executive Room, 1 King Bed
      US$131
      View Deal
    • Executive Room, 1 King Bed
      US$131
      View Deal
    Collapse room deals
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    Showing room deals 1 - of 34
    Hotel Equator
    30 reviews
    #97 of 134 hotels in Surabaya
     
    Hotel Ciputra World Surabaya
    351 reviews
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    Fairfield by Marriott Surabaya
    100 reviews
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    Java Paragon Hotel & Residences
    542 reviews
    #17 of 134 hotels in Surabaya
     
    Write a Review
    Reviews (649)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    1 - 5 of 460 reviews

    Reviewed yesterday

    Hotel was comfortable, joyfull and valuable for business and family holidays. One of the Best hotel in Surabaya with strategic locations, easy to go to downtown, easy access to the airport and nice environment

    Review collected in partnership with shangri-la.com
    Thank adrianalya
    Reviewed 5 days ago via mobile

    One makes allowances for third world menageries but even the most forgiving person of earth wouldn't absolve this catastrophe of its myriad transgressions. It is an affront to the hospitality industry. First of all the renovations. For which read total reconstruction from top to bottom....More

    2  Thank PilotLondon
    Reviewed 1 week ago

    Great staff, great food and beverages, great place. The lounge is clean with responsive staff. The room is a bit old and little dust and smelly because this room soon will be renovate, we told already but prefer the high floor and old style bathroom...More

    Review collected in partnership with shangri-la.com
    Thank trisukses888
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 1 week ago

    Dear trisukses888 Thank you for your positive feed back and we are all glad to hear that you enjoyed your stay with us. I have noted your comments in regards to the bathroom and rest assured that in the newly renovated rooms there will be...More

    Reviewed 1 week ago via mobile

    Had a nice surprise coming back to Shangri La. The rooms are nicely renovated with a modern look. Bed was nice and comfortable. Staff are very polite and special thanks to Miss Esther Goenawan the Event Manager who took the initiative to come up to...More

    Thank Stella L
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 1 week ago

    Dear Stella L thank you for your feed back and we are all glad to know that you enjoyed your stay with us. I have noted your comments on the renovation noise and i would like to ensure you that all room renovation will be...More

    Reviewed 2 weeks ago via mobile

    Nice hotel to stay when on business in Surabaya , very friendly staff. The room was comfortable and well appointed. Great bed . The breakfast buffet is reasonable priced and offers a amazing amount of choice . Although the hotel is in good condition it...More

    Thank Julius D
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 2 weeks ago

    Dear Juilius D Thank you for your positive Feed back on your last Visit at Shangri-la Surabaya. I have noted your comment about your upgrade and i am glad to inform you that by December 2017 all of our Room will be have a completed...More

    Hotel Equator
    30 reviews
    #97 of 134 hotels in Surabaya
     
    Hotel Ciputra World Surabaya
    351 reviews
    #8 of 134 hotels in Surabaya
     
    Fairfield by Marriott Surabaya
    100 reviews
    #16 of 134 hotels in Surabaya
     
    Java Paragon Hotel & Residences
    542 reviews
    #17 of 134 hotels in Surabaya
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$107 - US$205 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Surabaya
    • #3 Spa Hotel in Surabaya
    • #4 Family Hotel in Surabaya
    • #4 Luxury Hotel in Surabaya
    • #4 Business Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 383
    • Reservation Options
    • TripAdvisor is proud to partner with Priceline, Travelocity, Hotels.com, Expedia, Orbitz, Booking.com, TripOnline SA, Cancelon, Agoda and Hotwire so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Shangri La Surabaya ,
    • Surabaya Shangri La
    Add Photo Photos
    Traveller (447)
    Room & Suite (374)
    Dining (71)
    Pool & Beach (49)
    Hotel & Grounds (285)
    Bathroom (25)
    Business Centre & Event Rooms (4)
    Family and Play Areas (1)
    Nearby
    Hotel Ciputra World Surabaya
    351 reviews
    .62 km away
     
    Hotel Equator
    30 reviews
    .51 km away
     
    Fairfield by Marriott Surabaya
    100 reviews
    .59 km away
     
    Java Paragon Hotel & Residences
    542 reviews
    .29 km away
     
    Nearby Restaurants
    The Avenue Lounge Bar
    36 reviews
    .26 km away
    Jamoo
    104 reviews
    .02 km away
    Dewa Ndaru - Culture Restaurant
    71 reviews
    .46 km away
    Citilites Skyclub and Bistro
    98 reviews
    .29 km away
    Nearby Attractions
    Surabaya Town Square
    448 reviews
    1.70 km away
    Bungkul Park
    691 reviews
    2.55 km away
    Suroboyo Monument
    168 reviews
    2.58 km away
    Royal Plaza
    48 reviews
    2.82 km away
    Ask a question
    Questions & Answers
    with_joerg
    30 July 2017|
    AnswerShow all 3 answers
    Response from SURGM | Property representative |
    Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
    0
    Votes
    Puy G
    6 January 2016|
    Answer
    Response from SURGM | Property representative |
    Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General... More
    0
    Votes
    fauziah_sklee
    25 November 2015|
    Answer
    Response from IvanSoesilo | Reviewed this property |
    Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra... More
    1
    Vote
    Room Tips
    "higher floors are quieter"
    Read review
    "The Room which face to the back side of the hotel will be more cozy as this is more quiet and can see the..."
    Read review
    "High floor, great view. Everything was simply entertaining, with personable staff, and memorable!"
    Read review
    "Rooms on the back of the hotel away from the main road are quieter. Didn't hear any mosques."
    Read review
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