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Shangri-La Hotel Surabaya

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#4 of 129 Hotels in Surabaya
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel Surabaya
Shangri-La Hotel Surabaya
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623 Reviews from our TripAdvisor Community

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Showing 442: English reviews
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Surabaya, Indonesia
Reviewed 1 week ago

This could easily be the most luxurious hotel in Surabaya where rich people hold their weddings, conferences, family dinners, etc.... It is also very comfy to have some coffee or tea meeting at the lobby restaurant.

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Thank Cyclopps
Reviewed 1 week ago via mobile

The hotel offers a compact room and really delicious food on their resto. Its location also considered as strategic since it is near the ciputra world surabaya complex which offers good dining and shopping experience.

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Thank prasetioistiadi
Jakarta, Indonesia
Reviewed 1 week ago via mobile

This was not the first time I stayed in this hotel. As I expected, the room was spacious and classy yet the bed was not as comfort as I wanted. The check in and out processes were efficient and courteous. I had a chance to have breakfast. The foods were not outstanding but the service at the egg station was...

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Thank BWS66
Jakarta, Indonesia
Reviewed 3 weeks ago

My wife and I stayed for first time at Shangrila Surabaya since we have some business to make... We were allocated at room 1011 ... dirty carpet and old and no tea / coffee provided... I raised this complaint to the related duty manager in charge for that night but she seemed ignorant.. Room quite old and need renovation Fortunately,...

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Helpful?
Thank HENDERSON_LIM
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Mr Henderson Lim thank you very much for your feed back and i am sorry to hear that you did not enjoy your stay with us. I have noted your comments and i am glad to inform you that we are currently doing a complete room renovation due to the dated furniture and carpets and by the end of...

Reviewed 3 weeks ago

The employee named nadia is very humble. I feel appreciated here because the service is very amazing. The food is yummy too, people should try the chessy pizza and the sushi when it's available. Furthermore, the place is very convenient to stay and beautiful. Good job Shangrilla

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Thank Richardms R
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Richardms R Thank you for your positive feed back and we are glad to know that you enjoyed your stay with us and we all hope that you will visit us again in the not to distant future Sincerely Sigi Bierbaumer

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago

Be aware this hotel is carrying out very noisy renovations. There are still rooms in this property that don't have walk-in showers. TV quality was very bad. There's no filled mini-bar. WIFI is good though.

Review collected in partnership with shangri-la.com
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Thank JMK535353
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear JMK535353 Thank you for your feed back and i am are sorry to hear that you did not enjoy your stay with us.I am very sorry that our current ongoing renovation has ruined your stay with us and no excuse would be a good excuse .I have noted your comments on shower and TV but rest assured all our...

Reviewed 4 weeks ago

I was upgrade my room from deluxe to horizon.. And i love the benefit of horizon such as you can get high tea from 2-5pm and wine cocktail and canape from 6-8 pm and also you can get breakfast on horizon club more special and quite since breakfast only for horizon guest.

Review collected in partnership with shangri-la.com
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Thank Aida A
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Aida A thank you for your positive feed back and we are glad to know that you enjoyed your stay with us and our Horizon Club benefits, and we all hoe that you will stay with us again in the near future Sincerely Sigi Bierbaumer

Belgium
Reviewed 13 March 2017

The hotel is situated in the centre, quite close to several shopping and food opportunities, including a large mall. Security procedures were strict and professional, as normal at luxury hotels in Indonesia. Also the check-in procedures are smooth and quick. The hotel is a high rise, and is in the middle of a thorough renovation process. Reception kindly gave me...

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Thank flightcrewreview
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Flightcrewreview Thank you for your positive feed back and we are glad to know that you have enjoyed your stay with us.I have noted your comments on the pricing for our steaks inesperdos and rest assured it will be looked at. As you rightly pointed out the hotel is under renovation and once completed we will have by far...

Reviewed 11 March 2017 via mobile

Just has a short one night stay. N felt very welcome and at home. In particular. The ladies at 12th floor reception. Were fantastic and super efficient. Thks for all the help. Only 2 minor things. Should have more bathing liquids. For 5 star. Can't stinge on such things. Only was lock out of room when came back from lunch...

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Thank Edmund E
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Edmond E Thank you for your feed back of your last stay and we are glad to know that you enjoyed your stay with us. I have noted your comments on the Amenities and Key card ( Our Cut off time is 12 noon) and if you could forward me your Booking name i will make a note on...

Tokyo, Japan
Reviewed 9 March 2017

Genuinely friendly hotel staff; the most enjoyable hotel stay that I have had on a business trip in a long, long time. An oasis of calmness and sereneness in the after the hustle and bustle of client meetings.

Review collected in partnership with shangri-la.com
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Thank kenoath1965
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear kenoath1965 thank you very much for your positive feed back and we are glad to know that you have enjoyed your stay with us and we all hope that you will visit us again in the near future. Sincerely from all of us Sigi Bierbaumer

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings. ... more   less 

Additional Information about Shangri-La Hotel Surabaya

Address: Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: €81 - €198 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
Number of rooms: 383
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Expedia, Hotwire, Hotels.com, Travelocity, Priceline, Orbitz and TripOnline SA so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Hotel Style:
#2 Romantic Hotel in Surabaya
#3 Spa Hotel in Surabaya
#4 Luxury Hotel in Surabaya
#4 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Surabaya staff and other travellers.
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Questions? Get answers from Shangri-La Hotel Surabaya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors are quieter”
RobertR218, 13 Feb 2017 | Read review
“The Room which face to the back side of the hotel will be more cozy as this is more quiet and can see the Surabaya landscape”
Hanif008, 26 Jan 2017 | Read review
“High floor, great view. Everything was simply entertaining, with personable staff, and memorable!”
aryow974, 11 Jan 2017 | Read review
“Rooms on the back of the hotel away from the main road are quieter. Didn't hear any mosques.”
RobynT526, 26 Dec 2016 | Read review
“If possible, ask for rooms that have been renovated.”
UnderTheSameBlueSky, 13 Nov 2016 | Read review
5 of 5