We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Sheraton Surabaya Hotel & Towers

Show Prices
#8 of 127 Hotels in Surabaya
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sheraton Surabaya Hotel & Towers
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

698 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sheraton Surabaya Hotel & Towers
See the most recent reviews
Showing 515: English reviews
San Francisco, California
Reviewed 13 December 2014

We stayed two nights here using Starwood points for a room with a suite upgrade. We were "rescued" by the Sheraton driver Willy, from a lousy lodge in Probolinggo (he drove from the Sheraton to us on short notice). Willy was a great driver for the long, three hour + drive back into Surabaya. Desk and check-in staff were all...

 Report
Helpful?
Thank mhb1954
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear mhb1954 Thank you for sparing some of your valuable time to share your experience while staying with us. Thank you also for recognizing the friendliness of our associate (especially Willy and Titik Waskitorini) as we always commit to deliver memorable experience to our guests. We would like to extend our appreciation for your support and loyalty toward our Hotel....

Indonesia
Reviewed 12 December 2014 via mobile

I spent a week in this hotel, premium room with old style bathtube, oldstyle bed with not large room. The wifi is excellent both in a room and meeting room. The quality of food is average taste. Swimming pool is small but they have a small jacuzi, a nice one

 Report
Helpful?
Thank Teddy E P
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Teddy E P Thank you for your time reviewing our hotel. Please accept our sincere apology for the shortcomings you had to encounter during your visit. Curently we are doing some renovation inside and outside of the hotel, hopefully it will enchance guest experience during their stay with us. We hope to have you back in our Hotel and...

Singapore, Singapore
Reviewed 12 December 2014

This is my second stay in this hotel. This time I opt for the Sheraton Club benefits. Upon check-in, you can proceed to do your check-in at the Club Floor, for a more personal, stress free environment. I like this hotel because of its good fitness facility, steam & sauna, and even a hot & cold pool. I used the...

 Report
Helpful?
Thank ericysc
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear ericysc Thank you for your rave review about Sheraton Club! We are very happy to know that you enjoyed your overall stay experience at Sheraton Surabaya Hotel & Towers. Thank you for your kind words of our Sheraton fitness, Sheraton Club Meeting Room, evening cocktail at Sheraton Club Lounge and our location. If you have time to visit our...

Reviewed 11 December 2014

I stayed at the hotel for one night in early December for a business trip. I arrived at the hotel early afternoon and my room was ready; I was even upgraded to a junior suite. The check in facility at the club lounge was very efficient; the staff was also outstanding. I was impressed with the choice of food during...

 Report
Helpful?
2Thank RonMol
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear RonMol Thank you for choosing our hotel during your business trip. We are proud to learn that our associates, Sheraton club lounge’s facility , evening cocktail at Sheraton club lounge, breakfast menu and our location can make your stay even more memorable. We look forward to meet you again in near future. Warm regards Teresia Wibowo Director of Sales...

Osaka, Japan
Reviewed 10 December 2014

location is superb since its connected to a big shopping mall, so its easy to get food and others. its also in downtown surabaya. food is so so. room is big and clean, bathroom has separate shower and tub, excellent.

 Report
Helpful?
Thank vini-sue
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear vini-sue Thank you for your rave review! We are very happy to give you a memorable Sheraton experience in our hotel. Thank you for your compliment regarding our location, guestroom and bathroom. We definitely look forward to welcoming you back at Sheraton Surabaya Hotel & Towers. Warm regards Teresia Wibowo Director of Sales & Marketing

Kuala Lumpur
Reviewed 9 December 2014

Stayed at the Sheraton for 2 nights, it was Xmas season so all the decor was up, lobby looks very nice. The hotel is next to a huge shopping mall (which is interconnected with other malls). Advantages are of course convenience if you need to shop, but disadvantage is MASSIVE traffic congestion on Saturdays and Sundays if you are going...

 Report
Helpful?
Thank dsiewmy
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear dsiewmy Thank you for choosing our hotel during your recent visit in Surabaya. We are happpy to know that our decoration, location, upgraded-room, Sheraton Fitness and Lung Yuan make your stay a memorable ones. We definitely look forward to welcoming you at Sheraton Surabaya Hotel & Towers. Warm regards Teresia Wibowo Director of Sales & Marketing

Reviewed 6 December 2014 via mobile

Just been here to shop christmas things . The cake is well presented and they sell many things of ginger house . Perhaps , they improve their bakery variance , i am only seeing chocolate and cheese , hope they sell something like tuna , meat beef , etc . Overall i like your christmas decor in lobby .

 Report
Helpful?
Thank Foodbucks
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Foodbucks Thank you for your review to La Patisserie. We are very happy to meet you during the festive season. Thank you for your feedback regarding our bakery variety. If you have time to visit us during Christmas Eve or Christmas Day, please do not hesitate to contact our venue’s team. Warm regards Teresia Wibowo Director of Sales &...

Jakarta, Indonesia
Reviewed 3 December 2014

I stayed in this hotel with my husband during his business trip to Surabaya last month. First time we arrived, I was so surprised because I think the location is so strategic and next to shopping mall, Tunjungan Plaza. So you don't need to worry if you want to find some food outside the hotel, or buy something, the mall...

 Report
Helpful?
2Thank rereresuper
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear rereresuper Thank you for choosing our hotel as your accomodation in Surabaya. We are very happy to know that our service and facilities have made your stay a memorable one. We do hope to have the opportunity to welcome you back on your next trip to Surabaya. Warm regards Teresia Wibowo Director of Sales & Marketing

Indonesia
Reviewed 2 December 2014

Living in a city called "a working city" by Lonely Planet is sometimes stressful. While we don't always have a chance to get a proper breakaway, definitely staycation is an ideal solution to recharge our body and refresh our mind and soul. Staying in luxury without breaking bank account is surely could be had in Surabaya. While choices of five...

 Report
Helpful?
Thank palisade78
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Hello Palisade 1978 Thank for your meticulous review on our hotel. We are always happy to hear from our guests. Your review has been disseminated to our associates who were instrumental to ensure the service and facilities were well maintained and comfortable for our guests. We are glad to you and your family have had a great stay at Sheraton...

Surabaya, Indonesia
Reviewed 30 November 2014

Cozy Lounge located at the mezzanine floor. Nice live band, Really Loves the cocktails. Friendly staff and manager Delicious oriental cuisine at Lung Yuan Restaurant. This hotel located near the shopping mall - good for the shopaholic hahahahahaha

 Report
Helpful?
Thank N0vee
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Novee l Thank you for your fun review. It was really appreciated. We look forward to your return soon. Warm Regards Teresia Wibowo Director of Sales and Marketing

383 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (352)
Viewed
Bathroom (25)
Viewed
Room/Suite (92)
Viewed
Hotel & Grounds (50)
Viewed
Pool/Beach Area (11)
Viewed
Dining (17)
Viewed
View from Room (20)
Viewed
Business Centre/Function Rooms (5)
Viewed
Other (132)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (31)
Viewed
Room/Suite (3)
Viewed
Dining (1)
Viewed
Other (27)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Surabaya hotels
0.5 km away
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
#2 of 127 in Surabaya
699 reviews
0.2 km away
Four Points by Sheraton Surabaya
0.3 km away
Swiss-Belinn Tunjungan
Swiss-Belinn Tunjungan
#4 of 127 in Surabaya
229 reviews
Show Prices
Show Prices
Show Prices
0.3 km away
Hotel Majapahit Surabaya
Hotel Majapahit Surabaya
#1 of 127 in Surabaya
754 reviews
4.0 km away
Shangri-La Hotel Surabaya
Shangri-La Hotel Surabaya
#3 of 127 in Surabaya
608 reviews
4.0 km away
Hotel Ciputra World Surabaya
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Lung Yuan Chinese Restaurant
Lung Yuan Chinese Restaurant
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Nestled in the heart of Surabaya, the Sheraton Surabaya Hotel & Towers is a great place to conduct business, catch up with friends and family, or just relax. Next to the city’s most famous shopping center, Tunjungan Plaza our hotel offers a comfortable retreat and an unforgettable experience. Warm, friendly service awaits you from the moment you step through the front door until the last goodbye. ... more   less 

Additional Information about Sheraton Surabaya Hotel & Towers

Address: Jl. Embong Malang 25-31, Surabaya 60261, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: €72 - €109 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Surabaya Hotel & Towers 5*
Number of rooms: 348
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Starwood APAC, Expedia and Booking.com so you can book your Sheraton Surabaya Hotel & Towers reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Surabaya Hotel And Towers
Surabaya Sheraton
Hotel Style:
#3 Romantic Hotel in Surabaya
#5 Business Hotel in Surabaya
#6 Family Hotel in Surabaya
#7 Spa Hotel in Surabaya
#8 Luxury Hotel in Surabaya
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Surabaya Hotel & Towers staff and other travellers.
2 questions
Ask a question

See all questions (2)

Questions? Get answers from Sheraton Surabaya Hotel & Towers staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay somewhere else. JW Marriott is walking distance from this hotel. Equivalent in price.”
 of 5 bubbles brentwoodlocal, 16 Jan 2017 | Read review
“Ask for high floors for a better view of the sprawling city.”
 of 5 bubbles Asimofee, 18 Oct 2016 | Read review
“Strategic location, Comfort bedroom and Good services”
 of 5 bubbles Yernadi, 12 Sep 2016 | Read review
“At the time of my stay, there was construction so ask for a room on the other side of the building.”
 of 5 bubbles 773PaulS773, 25 Aug 2016 | Read review
“Everything was great”
 of 5 bubbles Retnanindya, 19 Jul 2016 | Read review
5 of 5