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Sheraton Surabaya Hotel & Towers

PricelineUS$70*
View Deal
#7 of 132 Hotels in Surabaya
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$98*
US$70*
US$98*
US$70*
US$98*
US$70*
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Sheraton Surabaya Hotel & Towers
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737 Reviews from our TripAdvisor Community

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Showing 538: English reviews
Bangkok, Thailand
Reviewed 28 April 2015

Sheraton Surabaya is located next to shopping mall. Since it is my first time to Surabaya and I don't know much about the city. Anyway, Sheraton is nice enough to stay for 2 nights. Chinese Restaurant is also very good too. Very delicious food there. Highly recommend to try.

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Helpful?
1Thank patralak
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear patralak Thank you for sparing some of your valuable time to share your experience while staying with us. We are very happy to be able to give you a memorable Sheraton experience at our hotel. We definitely look forward to welcoming you back at Sheraton Surabaya Hotel & Towers. Warm regards Teresia Wibowo Director of Sales & Marketing

Purwokerto, Indonesia
Reviewed 25 April 2015

Visited the hotel on the 4th week of January 2015 for 2 nights. Big old hotel, good room, loud noise from the construction just outside my window. Breakfast is very good. I order latte in one afternoon in the same restaurant I had my Breakfast, and is very expensive with the taste of "kopi susu rumahan" served in a regular...

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Helpful?
1Thank HansDuo
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear HansDuo Thank you for sharing your feedback during your recent visit to Surabaya. Please accept our sincere apology for the shortcomings you encountered during your visit.We are investigating the issues you mentioned with concerned department heads. We hope to have you back in our Hotel and this time we will ensure you to have a better experience. Warm regards...

Hong Kong, China
Reviewed 23 April 2015

Sheraton Club Room V JW Marriott Club Room I recently stayed at a hotel chain that has two big name in the world of hospitality in Surabaya City, the Sheraton Surabaya, and the JW Marriott Surabaya. I would make the comparison of the experiences stay at Sheraton and JW Marriott . At this time, I was stay at their Club...

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Helpful?
Thank FSB_81
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear FSB_81 Thank you for the detailed explanation of the overall experience of your stay at our hotel. Our associates were pleasure to serve you with warm, connected and professional services. We look forward to welcoming you back at Sheraton Surabaya Hotel & Towers. Warm regards Teresia Wibowo Director of Sales & Marketing

Rancho Palos Verdes, California
Reviewed 22 April 2015

Considering all the new hotel properties going up in Surabaya, I fail to see why I should stay at this old property again. First of all, there is a huge construction project going up right next door -- it looked like I could touch the cranes if I opened my window. Also, the bathroom was less than stellar. On more...

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Helpful?
Thank Alphafighter
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Alphafighter Thank you for your feedback regarding your recent stay in our hotel. We strive to upgrade our facilities and its surrounding for the comfort of our guests.. Please accept our sincere apology for your inconvenience. On the other hand, we have also communicated to concerned department to pay more attention to details. We also appreciate your good comments,...

Denmark
Reviewed 7 April 2015

Stayed at the Sheraton and attended a big event over 3 days, so had the pleasure to enjoy the hotel facilities and huge food selections. Rooms a quite big and up-to-date, overall impression of the Hotel is good, luxurious with decent pricing. The hotel is connected to a Mall, good for small shopping, coffee and food or just a walk....

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Helpful?
Thank J0hn_travel
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear J0hn_travel Thank you for choosing Sheraton Surabaya Hotel & Towers as your accommodation in Surabaya. We are proud to learn that our service and facilities have met your overall expectations. We definitely look forward to welcoming you back at Sheraton Surabaya Hotel & Towers. Warm regards Teresia Wibowo Director of Sales & Marketing

Reviewed 3 April 2015

Stayed for 2 nights in sheraton surabaya last month for business reason,i take a standard room which located in 15th floor,as 15th floor is the lowest floor for the room in sheraton.The room is very nice,clean,spacious and well maintenance,bed is very comfortable as i travel alone.they have both shower and bathtub in the bath room,and they always send us a...

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Helpful?
Thank kimstet
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear kimstet Thank you for choosing our hotel during your business trip. We are very happy to know that you have had the memorable Sheraton experience in terms of our services and facilities. Thank you for your detailed review and we definitely look forward to welcoming you back at Sheraton Surabaya Hotel & Towers. Warm regards Teresia Wibowo Director of...

Jakarta, Indonesia
Reviewed 31 March 2015

I chose this hotel as the location was integrated with Tunjungan Plaza Mall. In overall, this hotel was good as the five stars hotel standard. What I didn't like was: Wifi is quite slow, I even can connect to the wifi. I have called the front desk for wifi, they asked me to restart my devices but there was no...

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Helpful?
Thank Evawaty
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Evawaty Thank you for sharing your experience during your recent stay in our hotel. Please accept our sincere apology for the shortcomings you had to encounter during your visit. We have shared your feedback to our department concern for their further improvement. If you have time to visit Surabaya again, do not hesitate to contact us. Warm regards Teresia...

Kuala Lumpur, Malaysia
Reviewed 27 March 2015 via mobile

The hotel is located in the city center with Tunjungan Plaza mall attached to it. There are lot of ongoing construction works around the hotel, an evidence of progressive business environment of Surabaya and East Java. The rooms are all well maintained and probably a continuous upgrading taking place in the past. Business travelers with meetings outside of city will...

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Helpful?
Thank MNMY
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear MNMY Thank you for your rave review! We are very happy to learn that your recent stay in Sheraton Surabaya Hotel & Towers was a memorable ones. We have shared your positive feedback to our team. Once again, thank you for choosing our hotel as your accommodation in Surabaya and we look forward to connect with you in the...

Jakarta, Indonesia
Reviewed 20 March 2015 via mobile

Stayed here for 3 nights on business trip to Surabaya. Got a twin bed room. Asked for a single bed but not available. Room is very good. Very comfortable. But.... Someone was drilling somewhere in the middle of the night and in the morning. So disturbing. I guess they repairing somewhere near my room at 19th floor. Anything but the...

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Helpful?
Thank Frits C
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Frits C Thank you for taking time to review your recent visit at Sheraton Surabaya Hotel & Towers. We apologized for the inconvenience due to maintenance around the hotel as we want to give our guest better experience in the future. We have forwarded your comment to concerned departments for their input and further action. We hope that this...

Auckland, Auckland, New Zealand
Reviewed 16 March 2015

Always my preferred place to stay in Surabaya, though this review is only coming live after 4 stays. What I've found is the staff have always been professional, super friendly and very confident and empowered to be able to help in any possible way they can. Anything from finding places and events to helping me load credit into my Indonesian...

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Helpful?
2Thank BryanB27
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear BryanB27 Thank you for being our loyal guest and your rave review! We are very excited to read your positive feedback regarding services and facilities as well as our direct connection to Tunjungan Plaza. Our guest comfort is our top priority and we glad that you enjoyed your overall stay experience with us. We look forward to meeting with...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Lung Yuan Chinese Restaurant
Lung Yuan Chinese Restaurant
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Nestled in the heart of Surabaya, the Sheraton Surabaya Hotel & Towers is a great place to conduct business, catch up with friends and family, or just relax. Next to the city’s most famous shopping center, Tunjungan Plaza our hotel offers a comfortable retreat and an unforgettable experience. Warm, friendly service awaits you from the moment you step through the front door until the last goodbye. ... more   less 

Additional Information about Sheraton Surabaya Hotel & Towers

Address: Jl. Embong Malang 25-31, Surabaya 60261, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: €61 - €96 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Surabaya Hotel & Towers 5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Sheraton Surabaya Hotel And Towers
Surabaya Sheraton
Hotel Style:
#3 Romantic Hotel in Surabaya
#5 Business Hotel in Surabaya
#6 Luxury Hotel in Surabaya
#6 Family Hotel in Surabaya
#6 Spa Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Surabaya Hotel & Towers staff and other travellers.
2 questions
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Questions? Get answers from Sheraton Surabaya Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room facing to the city if do not want to be disturbed by the Tunjungan Plaza's renovation progress.”
RRJ5, 13 May 2017 | Read review
“Ask for the new rooms for sure”
deepakn2014, 10 Apr 2017 | Read review
“High floor facing the pool side”
Notsofar, 25 Feb 2017 | Read review
“stay somewhere else. JW Marriott is walking distance from this hotel. Equivalent in price.”
brentwoodlocal, 16 Jan 2017 | Read review
“Ask for high floors for a better view of the sprawling city.”
Asimofee, 18 Oct 2016 | Read review
5 of 5
Priceline
US$70* /night
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Prices are for 1 room, 2 adults
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