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Sheraton Surabaya Hotel & Towers

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Traveller (495)
Room & Suite (200)
Dining (26)
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Overview
  • Excellent49%
  • Very good37%
  • Average10%
  • Poor2%
  • Terrible2%
Travellers talk about
“tunjungan plaza”(107 reviews)
“the club lounge”(30 reviews)
“shopping mall”(55 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
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Reviews (869)
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Traveller rating
289
229
78
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LanguageEnglish
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289
229
78
16
15
Show reviews that mention
All reviewstunjungan plazathe club loungeshopping malldirect accesschinese restaurantbusiness tripbiggest mallan upgradeexecutive floorlive bandbreakfast buffetthe heart of the citystayed nightsfront office staffpleasant stayswimming poolgreat room
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1 - 5 of 627 reviews
Reviewed 2 days ago via mobile

Overal when we are stay in Sheraton Surabaya , we are satesfied from check in untill to the lounge the staff very welcome and kind to help us as special food for my children when they are order something not avaiable in the lounge.More

Thank yales h
Response from Hana M, Public Relations Manager at Sheraton Surabaya Hotel & TowersResponded yesterday

Dear Yales H., Thank you for sharing the review of your recent stay with us. Your opinion is truly valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on each visit. Please be assured...More

Reviewed 3 days ago

I stayed in Sheraton Surabaya recently and this Sheraton hotel is very nice hotel and staffs are very kind and supportive. I requested some complementary items to Ms. Citra and she supported a lot. This hotel is very convenient to stay. I will definitely stay...More

Thank JungHo123
Response from Hana M, Public Relations Manager at Sheraton Surabaya Hotel & TowersResponded 3 days ago

Dear JungHo123, Thank you for sharing the positive feedback of your recent stay with us. We are glad to know that you took advantage of our great location for shopping and dining. Please be assured that we will share your feedback to our team, particularly...More

Reviewed 1 week ago via mobile

I visited surabaya for work, and stayed at this hotel for a couple of nights. What i do like is their comfy room, good breakfast, very friendly staff, good facilities (nice resort type pool, jacuzzi). It is conveniently connected to TP mall. Easy to shop...More

Thank dtravelatte
Response from Hana M, Public Relations Manager at Sheraton Surabaya Hotel & TowersResponded 3 days ago

Dear dtravelatte, Thank you for sharing the review of your recent stay with us. It is review like yours that further motivates our associates to continuously deliver an exceptional service and a memorable Sheraton experience to our guests. We hope to have the opportunity to...More

Reviewed 1 week ago

location: 5/5 Sheraton is one of three hotels located in Tunjungan Plaza area. simply walk to their connecting ways, and you can have a great shopping experience in TP since it was the biggest one in Surabaya service: 5/5 room: 5/5 city view, spacious, super...More

Thank Astrid P
Response from Hana M, Public Relations Manager at Sheraton Surabaya Hotel & TowersResponded 3 days ago

Dear Astrid P, Thank you for taking the time to write such a detailed review. We are glad to know you had a memorable Sheraton experience. We are indeed heartened by your compliments on our hotel. Thank you again for your generous compliments and we...More

Reviewed 2 weeks ago via mobile

Located right next to the tunjungan plaza/mall... The rooms are great and the service was good.. The breakfast has a wide range of selections... I would recommend staying at this hotel so the wife can go shopping and the husband can go play golf... The...More

Thank Julian F
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Pool
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Pool
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$66 - US$101 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Surabaya
#5 Family Hotel in Surabaya
#5 Business Hotel in Surabaya
#10 Spa Hotel in Surabaya
#13 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$66 - US$101 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Surabaya
#5 Family Hotel in Surabaya
#5 Business Hotel in Surabaya
#10 Spa Hotel in Surabaya
#13 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (495)
Room & Suite (200)
Dining (26)
Pool & Beach (14)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Ellys A
13 January 2017|
AnswerShow all 5 answers
Response from ChicksterWowo | Reviewed this property |
I'm not sure but usually kids under 6 are free and between 6 and 12 pay 50%. But if you get lucky, the staff will just let the kids in without charge
0
Votes
Room Tips
"request for city view"
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"Definitely go for the Club Rooms and Suites"
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"no comments"
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"Very2 good and excelent"
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