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Sheraton Surabaya Hotel & Towers

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#9 of 127 Hotels in Surabaya
Certificate of Excellence
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Sheraton Surabaya Hotel & Towers
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697 Reviews from our TripAdvisor Community

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Showing 515: English reviews
Reviewed 5 days ago NEWvia mobile

Located in the heart of the city, this hotel is so strategic place to stay either for business or holiday. The big plaza Tunjungan just next door. The great thing was the staffs! They were polite and especially the front office staff was very helpfull. Moreover, i could enjoy live music everyday in Kawi lounge. Can't wait to come back...

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Helpful?
Thank TravelLoverrr2017
Management response:

Dear TravelLoverrr2017, Thank you for your great feedback. We really appreciate the 5-star review. We strive to ensure that our guests’ expectations are met during each stay, and we are glad that you had an enjoyable one. And indeed, the daily live music performance is our favorite too at Kawi Lounge. Once again, thank you for your support. We look...

Singapore, null, Singapore
Reviewed 5 days ago NEW

Check in - was allocated to a room that has a faulty bathtub. front desk called to inform me and offered a change of rooms, claims it was due to a miscomm with housekeeping. declined their offer since it was too much of a hassle for only 1 night and i wasn't planning on using the bathtub anyway. Room -...

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Helpful?
1Thank Sjh_7781
Management response:

Dear Sjh_7781, Thank you for sharing your feedback of our hotel. Please except our sincere apology for not being able to meet your expectations during your recent visit. Be assured that we have taken the liberty to share your feedback to the departments concerned for improvements in our service and facilities. Your comments are much appreciated and we will of...

Perth, Australia
Reviewed 6 days ago NEW

This was my 3rd stay here and was very disappointed with the breakfast, it was almost identical every single day during the stay until the last day when we checked out, the choices of food had been completely changed. After staying for 10 days and eating the same breakfast for 9 of those, it was starting to get very boring....

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Helpful?
Thank Blake M
Management response:

Dear Blake M., Thank you for sharing your thorough review of our hotel. Your opinions are valuable in helping us improving our level of service. We apologize for not being able to meet your expectations during your recent stay. Please be assured that your feedback has been shared to the departments concerned for future improvements. Concerning our breakfast, we are...

Reviewed 1 week ago via mobile

I have several rooms staying in Sheraton Surabaya. This hotel just like a home for me. All staffs recognize me well. They treated me well especially the Managers. Allow me mention from the front office staff, who handled my stay very well. The Club floor was great with all staffs, they are helpful and friendly. Never think of other places...

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Helpful?
Thank hariyamto
Management response:

Dear Hariyamto, Thank you for your 5-star review. We are glad that Sheraton could be your home while being away from home. The biggest asset of the hotel is the people, and we are happy to know our associates were able to provide you with a memorable trip. Please be assured that your kind comments have been passed on to...

Surabaya, Indonesia
Reviewed 1 week ago

Still a great hotel since my last visit 2 years ago. They expand the complex with apartment etc. Sheraton still has great service, nice room, and bathtub (help me to relax). What they need to improve is the sensitivity of the card reader in the elevators. During 2 nights stay, I have to swipe the card several times before it...

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Helpful?
Thank vilasyang
Management response:

Dear Vilasyang, Thank you for sharing your thorough review of our hotel. Indeed, the direct access to Tunjungan Plaza has given our guests a tremendous advantage whilst staying with us. Furthermore, we appreciate your feedback, and be assured that they have been shared with the departments concerned for further improvements and motivation to our associates. In regards to your F&B...

Singapore
Reviewed 2 weeks ago

There is noise during the daytime - construction work ongoing next to the hotel. The rooms are quite spacious however the bathrooms need an upgrade. The hotel desperately needs more dining options The staff in Cafe Bromo were very helpful.

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Helpful?
Thank hareshtotlani
Management response:

Dear Hareshtotlani, Thank you for sharing your review on TripAdvisor. We really appreciate your constructive feedback and have shared them to the departments concerned for further improvements in the quality of our facilities. Nonetheless, we are happy to inform you that you can enjoy new various promotions at our venues that will add up the diversity of F&B options whilst...

Jakarta
Reviewed 3 weeks ago via mobile

Good business hotel and the staff is very friendly and helpful. I had breakfast , although they don't have a wide spread but nice selection of Food available. The rooms are good and clean, excellent for business trips, have proximity to mall( 5 mins Walking distance from Tunjungan Plaza).

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Helpful?
Thank Saurabh S
Management response:

Dear Saurabh S., Thank you for sharing your feedback. I am glad to know that you enjoyed your stay with us. Aside from our strategic location in the heart of the city, it is great to hear that our associates were friendly and able to assist you needs during your stay. Please be assured that your comments have been shared...

Surabaya
Reviewed 3 weeks ago via mobile

The hotel will provides you a complete package. Located in the same area of Tunjungan Plaza,which is the bigest mall in Surabaya, shopping is never been a problem . If you are traveling with kids, Sheraton has a kids club and also kids-friendly swimming pool. Their food is excellent. Wheter you want to eat chinese food, they had long yuan...

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Helpful?
Thank mariaangelia
Management response:

Dear MariaAngelia, Thank you for taking time to share the five-star review. We are happy to see that you had a great staying experience and that you were indeed satisfied with our service. We will certainly share your feedback to the team who constantly endeavor to ensure that guests get the utmost attention and care during their stay. We look...

Reviewed 4 weeks ago

I am a frequent traveller for this hotel. Mostly because of business, so kinda like my home already. Reception: Walk in, say hi, less than 5 minutes, check in done, and goes to my room. Nice Service~ Room: Stayed here, couple of times before. The room is big, can choose king or twin. If you're not a smoker, you can...

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Helpful?
Thank Klazzy86
Management response:

Dear Klazzy86, Thank you for your thorough review, as well as your support by giving us a five-star review. We strive to provide warm caring hospitality at every touch point, including our location, facilities, and services. Hence, I’m happy to know that our team has been able to constantly deliver you a memorable Sheraton experience in many aspects. Your great...

Jakarta, Indonesia
Reviewed 4 weeks ago via mobile

Pay the small difference from an average hotel experience to a truly 5* experience! Attitude of staff, the smiles, the quality of svc, food & the overall level of the hotel just adds up to that feeling, that "I am the most important guest, this hotel ever had". Rooms are nice, well maintained. Fresh fruits on arrival. Everything works. Nice...

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Helpful?
Thank Lars C
Management response:

Dear Lars C., The voice of guests is very important in maintaining our hospitality standards, and I am pleased to read about the positive experience you had during your stay with us. Our biggest asset of the hotel is our associates and I am happy to know that we were able to provide you a memorable Sheraton experience. Thank you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Lung Yuan Chinese Restaurant
Lung Yuan Chinese Restaurant
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Nestled in the heart of Surabaya, the Sheraton Surabaya Hotel & Towers is a great place to conduct business, catch up with friends and family, or just relax. Next to the city’s most famous shopping center, Tunjungan Plaza our hotel offers a comfortable retreat and an unforgettable experience. Warm, friendly service awaits you from the moment you step through the front door until the last goodbye. ... more   less 

Additional Information about Sheraton Surabaya Hotel & Towers

Address: Jl. Embong Malang 25-31, Surabaya 60261, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: €73 - €105 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Surabaya Hotel & Towers 5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Sheraton Surabaya Hotel And Towers
Surabaya Sheraton
Hotel Style:
#3 Romantic Hotel in Surabaya
#5 Business Hotel in Surabaya
#6 Family Hotel in Surabaya
#8 Spa Hotel in Surabaya
#9 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Surabaya Hotel & Towers staff and other travellers.
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Questions? Get answers from Sheraton Surabaya Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay somewhere else. JW Marriott is walking distance from this hotel. Equivalent in price.”
 of 5 bubbles brentwoodlocal, 16 Jan 2017 | Read review
“Ask for high floors for a better view of the sprawling city.”
 of 5 bubbles Asimofee, 18 Oct 2016 | Read review
“Strategic location, Comfort bedroom and Good services”
 of 5 bubbles Yernadi, 12 Sep 2016 | Read review
“At the time of my stay, there was construction so ask for a room on the other side of the building.”
 of 5 bubbles 773PaulS773, 25 Aug 2016 | Read review
“Everything was great”
 of 5 bubbles Retnanindya, 19 Jul 2016 | Read review
5 of 5