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See all 138 hotels in Surabaya

Sheraton Surabaya Hotel & Towers

832 reviews
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Traveller (484)
Room & Suite (159)
Dining (25)
Overview
  • Excellent48%
  • Very good38%
  • Average10%
  • Poor2%
  • Terrible2%
Travellers talk about
“tunjungan plaza”(100 reviews)
“the club lounge”(28 reviews)
“shopping mall”(50 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5.0 Star Hotel
All hotel details
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Reviews (832)Write a Review
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All reviewstunjungan plazathe club loungeshopping mallbusiness tripchinese restaurantbiggest malldirect accessexecutive flooran upgradespg memberlive bandbreakfast buffetthe heart of the citystayed nightsfront office staffpleasant stayswimming pool
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1 - 5 of 606 reviews
Reviewed yesterday

The hotel is located in the heart of Surabaya and also connected with Surabaya's biggest shopping mall (Tunjungan Plaza). The hotel room is large, nice, and clean. The restaurant offers various delicious food from Indonesia. The meeting package is good and the ballroom is more...More

Thank Rahmat_Hidayat
Reviewed 5 days ago

Always stay at this hotel when in Surabaya. Great location, staff, value and amenities. The Club Lounge is a nice addition with helpful staff and a relaxed atmosphere. The buffet breakfast is good and the pool is usually quiet and fairly private

Thank Belinda H
Reviewed 1 week ago

The hotel is next to Tunjungan Plaza, that's why we chose this hotel. In other way, the service, the room, the breakfast were extraordinary! Andddd i really love the big christmas tree in the lobby. Such as a good experience to stay at this hotel....More

Thank Bunga P
Reviewed 1 week ago via mobile

The Sheraton is strategically located & directly linked to a massive comprehensive shopping complex that serves both the luxury & mass market spectrum. Checked into a junior executive suite that has been recently refurbished with access to the club lounge. Both executive suite & lounge...More

1  Thank Alan L
Response from I Made A, Manager at Sheraton Surabaya Hotel & TowersResponded 1 week ago

Dear Guest, Thank you for your recent stay at Sheraton Surabaya and also for taking the time to share your review about our hotel. We are looking forward to your next stay with us. See you again soon, Arnawa

Reviewed 1 week ago

great hotel, its a refurbish one but done it nicely and the staff is Top one, very helpful and cheerful. very polite and you feel like you at your home town. you have to try the hotel kitchen, the fish and chips and the Javanese...More

Thank Rusli H
Response from I Made A, Director Of Room at Sheraton Surabaya Hotel & TowersResponded 1 week ago

Dear Guest, Thank you for sharing your recent experience at the Sheraton Surabaya Hotel and Towers. Based on your comment it's appear that your have a great stay with us, for which on behalf of the entire team here I fell very happy and proud...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$79 - US$122 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Surabaya
#5 Family Hotel in Surabaya
#5 Business Hotel in Surabaya
#6 Spa Hotel in Surabaya
#8 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$79 - US$122 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Surabaya
#5 Family Hotel in Surabaya
#5 Business Hotel in Surabaya
#6 Spa Hotel in Surabaya
#8 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (484)
Room & Suite (159)
Dining (25)
Pool & Beach (13)
Hotel & Grounds (329)
Bathroom (27)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Ellys A
13 January 2017|
AnswerShow all 5 answers
Response from ChicksterWowo | Reviewed this property |
I'm not sure but usually kids under 6 are free and between 6 and 12 pay 50%. But if you get lucky, the staff will just let the kids in without charge
0
Votes
Room Tips
"Definitely go for the Club Rooms and Suites"
Read review
"no comments"
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"Very2 good and excelent"
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"2nd category will be nice"
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