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All reviewstunjungan plazathe club loungeshopping mallbusiness tripdirect accesschinese restaurantbiggest mallan upgradeexecutive floorspg memberlive bandbreakfast buffetthe heart of the citystayed nightsfront office staffpleasant stayswimming pool
Nice dinner and breakfast buffet.
Nice polite and helpfull smiley staff.
Prime location. Just walk to yhe biggest shopping center in Surabaya, Tunjungan Plaza.
We are very satisfied while staying in Sheraton Surabaya.
Will stay again when go to Surabaya.
Thank you Sheraton Surabaya.
This hotel located in Tunjungan Plaza mall area, so it is so easy if you would like to walk around this huge mall.
This is an old hotel but stil with a clean, tidy and as expected room and facilities. The front desk is very...More
Stayed here for three nights as an SPG Platinum member and was overall pleased with the facility. I was upgraded to a suite. It is not a small cozy hotel, but a grand one with many amenities and features to offer. The breakfast buffet is...More
Was great hotel with a good staff also i got an upgrade for free. Sheraton got direct access to Tunjungan Plaza Mall (Famous mall in Surabaya), so it is help us to reach Tunjungan faster by walking. All staff was incredible helpful.
I am not the fan of the hotel and its sister property, to be honest like my other review on the next door hotel, i have pointed out that the hard work of its staff is being hindered by the policies by the management. Parking...More
Thank Dimas S
Response from Hana M, Public Relations Manager at Sheraton Surabaya Hotel & TowersResponded 4 weeks ago
Dear Dimas S.,
Thank you for staying at Sheraton Surabaya Hotel & Towers and for going to the trouble of sharing your stay experience. We pride ourselves on delivering a memorable hotel experience during your travels and we are truly sorry that we have unfortunately...More