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Sheraton Surabaya Hotel & Towers

840 reviews
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Traveller (486)
Room & Suite (186)
Dining (25)
Overview
  • Excellent49%
  • Very good37%
  • Average10%
  • Poor2%
  • Terrible2%
Travellers talk about
“tunjungan plaza”(102 reviews)
“the club lounge”(30 reviews)
“shopping mall”(50 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (840)Write a Review
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Traveller rating
280
222
78
16
15
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LanguageEnglish
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280
222
78
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Show reviews that mention
All reviewstunjungan plazathe club loungeshopping mallbusiness tripdirect accesschinese restaurantbiggest mallan upgradeexecutive floorspg memberlive bandbreakfast buffetthe heart of the citystayed nightsfront office staffpleasant stayswimming pool
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1 - 5 of 611 reviews
Reviewed 4 days ago via mobile

Nice dinner and breakfast buffet. Nice polite and helpfull smiley staff. Prime location. Just walk to yhe biggest shopping center in Surabaya, Tunjungan Plaza. We are very satisfied while staying in Sheraton Surabaya. Will stay again when go to Surabaya. Thank you Sheraton Surabaya.

Thank Andiarto Poeji W
Reviewed 1 week ago

This hotel located in Tunjungan Plaza mall area, so it is so easy if you would like to walk around this huge mall. This is an old hotel but stil with a clean, tidy and as expected room and facilities. The front desk is very...More

Thank asriniruth
Reviewed 4 weeks ago via mobile

Stayed here for three nights as an SPG Platinum member and was overall pleased with the facility. I was upgraded to a suite. It is not a small cozy hotel, but a grand one with many amenities and features to offer. The breakfast buffet is...More

Thank yoer1c
Reviewed 4 weeks ago

Was great hotel with a good staff also i got an upgrade for free. Sheraton got direct access to Tunjungan Plaza Mall (Famous mall in Surabaya), so it is help us to reach Tunjungan faster by walking. All staff was incredible helpful.

Thank Inggar B
Reviewed 4 weeks ago

I am not the fan of the hotel and its sister property, to be honest like my other review on the next door hotel, i have pointed out that the hard work of its staff is being hindered by the policies by the management. Parking...More

Thank Dimas S
Response from Hana M, Public Relations Manager at Sheraton Surabaya Hotel & TowersResponded 4 weeks ago

Dear Dimas S., Thank you for staying at Sheraton Surabaya Hotel & Towers and for going to the trouble of sharing your stay experience. We pride ourselves on delivering a memorable hotel experience during your travels and we are truly sorry that we have unfortunately...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$79 - US$115 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Surabaya
#5 Family Hotel in Surabaya
#5 Business Hotel in Surabaya
#6 Spa Hotel in Surabaya
#8 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$79 - US$115 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Surabaya
#5 Family Hotel in Surabaya
#5 Business Hotel in Surabaya
#6 Spa Hotel in Surabaya
#8 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (486)
Room & Suite (186)
Dining (25)
Pool & Beach (13)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Ellys A
13 January 2017|
AnswerShow all 5 answers
Response from ChicksterWowo | Reviewed this property |
I'm not sure but usually kids under 6 are free and between 6 and 12 pay 50%. But if you get lucky, the staff will just let the kids in without charge
0
Votes
Room Tips
"Definitely go for the Club Rooms and Suites"
Read review
"no comments"
Read review
"Very2 good and excelent"
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"2nd category will be nice"
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