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Sheraton Surabaya Hotel & Towers

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Traveller (517)
Room & Suite (272)
Dining (40)
Overview
  • Excellent49%
  • Very good37%
  • Average10%
  • Poor2%
  • Terrible2%
Travellers talk about
“tunjungan plaza”(110 reviews)
“the club lounge”(30 reviews)
“shopping mall”(55 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
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Reviews (875)
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631 results
Traveller rating
292
230
78
16
15
Traveller type
Time of year
LanguageEnglish
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292
230
78
16
15
Show reviews that mention
All reviewstunjungan plazathe club loungeshopping malldirect accessbusiness tripchinese restaurantan upgradebiggest mallexecutive floorlive bandbreakfast buffetthe heart of the citystayed nightsfront office staffpleasant stayswimming poolgreat room
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1 - 5 of 631 reviews
Reviewed 6 days ago via mobile

Im staying 1 night on sheraton surabaya for some business trip from my office, i also bring our guest stay in there. We are very pleased with the ameneties, room service also good services from the staff. Thanks...

Thank Aulia R
Reviewed 6 days ago via mobile

We have a good experience at the moment of our weekend stay in Sheraton,the people at hotel are incredible. Generally great at what they do.very good location with city view,Room was nice and clean.this was a really nice place for our vacation...the unit have everyting...More

Thank primafarid
Reviewed 2 weeks ago via mobile

This hotel have a strategic location, close to Tunjungan Plaza, which is good :)) After business trip we can go to the mall, just need to walk because they also have door access to the mall directly I got a warm welcome from all the...More

Thank Aishsty
Reviewed 2 weeks ago

It was around 8.30pm when I came to this hotel. Felt drained due to traffic I was greeted warmly with everyone at the lobby. The front desk ladies are helpful and efficient, never fail to smile. They consistently use my name, giving a "close" feeling...More

Thank RatnaAP
Reviewed 4 weeks ago via mobile

Overal when we are stay in Sheraton Surabaya , we are satesfied from check in untill to the lounge the staff very welcome and kind to help us as special food for my children when they are order something not avaiable in the lounge.More

Thank yales h
Response from Hana M, Public Relations Manager at Sheraton Surabaya Hotel & TowersResponded 4 weeks ago

Dear Yales H., Thank you for sharing the review of your recent stay with us. Your opinion is truly valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on each visit. Please be assured...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Pool
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Wheelchair Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Pool
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$73 - US$111 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Surabaya
#5 Business Hotel in Surabaya
#5 Family Hotel in Surabaya
#10 Spa Hotel in Surabaya
#13 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$73 - US$111 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Surabaya
#5 Business Hotel in Surabaya
#5 Family Hotel in Surabaya
#10 Spa Hotel in Surabaya
#13 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (517)
Room & Suite (272)
Dining (40)
Pool & Beach (18)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
Ellys A
13 January 2017|
AnswerShow all 5 answers
Response from ChicksterWowo | Reviewed this property |
I'm not sure but usually kids under 6 are free and between 6 and 12 pay 50%. But if you get lucky, the staff will just let the kids in without charge
0
Votes
Room Tips
"request for city view"
Read review
"Definitely go for the Club Rooms and Suites"
Read review
"no comments"
Read review
"Very2 good and excelent"
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