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Novotel Surabaya Hotel and Suites

940 reviews
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Traveller (612)
Room & Suite (172)
Pool & Beach (72)
Overview
  • Excellent16%
  • Very good42%
  • Average25%
  • Poor10%
  • Terrible7%
Travellers talk about
“swimming pool”(60 reviews)
“water slide”(5 reviews)
“garden view”(7 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
Offers from Novotel Surabaya Hotel and Suites
Special Offer: UP TO 30% - EARLY BOOKING
Hotel deals
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Reviews (940)Write a Review
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172
77
54
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All reviewsswimming poolwater slidegarden viewhotel areanice bathroomgymdoormanleisurefoodsbromo
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1 - 5 of 627 reviews
Reviewed 1 week ago via mobile

The hotel ambience makes me feel relax although it was a business trip. The bed is comfortable enough, and the service is excellent! I am happy with the fast response of the staff. I told them that there was leakage in the shower room, and...More

Thank imelda r
Hotel's Favourite
Reviewed 19 November 2017

When i went here.. i brougt my 8 months baby. And the staff always care of us. They ask me if i need a baby box. The swimming pool is very nice and kids friendly. It's a good memory. The breakfast also very delicious.More

Thank Tania E
Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded 5 December 2017

Dear Ms. Tania E, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that...More

Reviewed 3 weeks ago

Stayed at the Novotel Surabaya directly after staying at Novotel Semarang. Noticeable difference in customer service and facilities. Check in Semarang Friendly and helpful - Surabaya one person servicing check in and check out. Although people were waiting. Semarang welcome drink - No welcome drink...More

Review collected in partnership with Accorhotels.com
Thank Robert G
Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded 3 weeks ago

Dear Mr. Robert G, Thank you for staying with Novotel Surabaya Hotel and Suite Having read to your concerns, we sincerely apologize that you have to undergone such experience. We addressed this issue boldly to our team at F&B and Front Office for further improvement....More

Reviewed 3 weeks ago via mobile

Novotel Surabaya hotel and Suites is more 2 decade old, but the hotel (not the Suite)has been renovated last 2 years, service is good, food is delicious while the staff are very friendly and helpful. Many things in here should be improvedMore

Thank Alghofaili
Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded 3 weeks ago

Dear Mr. Alghofaili, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this...More

Reviewed 4 weeks ago via mobile

Very wonderful experience .. because the hotel is newly developed .. prices is very competitive .. there are many activities around the pool .. the staff is too much friendly .. taxis are available and don’t delay .. overall .. it was a very nice...More

Thank TAMATEMO
Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded 3 weeks ago

Dear TAMATEMO, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback...More

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About
Amenities
Top amenities
Free Parking
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Outdoor pool
Tennis Court
Details
Price range
US$43 - US$50 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$43 - US$50 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (612)
Room & Suite (172)
Pool & Beach (72)
Dining (20)
Family and Play Areas (6)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
ratna w
16 June 2017|
AnswerShow all 3 answers
Response from duvilla | Reviewed this property |
In the evening trip from the airport will be faster as you will be against the flow of cars leaving downtown Surabaya. Avoid morning rush hour. Best time is late morning early afternoon. Baby cot are usually free of charge.
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Room Tips
"poolside ground floor"
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"Pick the pool view.. excelent"
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"Rooms over looking the pool give a great view & are quiet"
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"Room with Pool View"
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