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Pullman Surabaya City Centre

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Pullman Surabaya City Centre
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490 Reviews from our TripAdvisor Community

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There are newer reviews for Pullman Surabaya City Centre
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Showing 316: English reviews
Jakarta, Indonesia
Reviewed 21 October 2016

No concierge service upon arrival Check-in take a long time Room is luxury But amenities is 3 star hotel amenities instead of 5 star amenities No hairdryer in executive room Towel is not clean Reception is not recognizing accor hotels voucher even if I have been accor plus members for 8 years and perfectly know when the voucher can be...

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Helpful?
1Thank ir n
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Ir, Thank you very much for leaving comments of your recent stay at our Hotel on Tripadvisor. We regret to learn that you had experienced a situation where we did not meet your expectation, particularly the level of service given by our associates at the Reception. We totally understand that this has eventually caused a misunderstanding and unnecessary inconvenience...

Reviewed 18 October 2016

Pullman hotels are always good. This one in Surabaya is also highly recommended. The location is really really perfect. Business or simply shopping, Pullman is a good hotel to go for. I love how classy this hotel is decorated, as well as the premium service they offered. Best point i can give is: going everywhere in town is perfectly easy...

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Helpful?
Thank Francisca K
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Fransisca, Thank you very much for taking time to share your experience regarding your stay at Pullman Surabaya City Centre. It is such a great pleasure to receive a positive feedback. Premium service is what we endeavor to be known for therefore your feedback is highly important as it helps us to continually improve upon our service and provide...

Jakarta
Reviewed 7 October 2016

Pullman Surabaya is a nice hotel. Staffs are nice and helpfull. Room is nice and spacious. Location is in city center and quite convenient to go many places. What need to be improved is the towel which the colour is not so white anymore, so, it looks dirty. The same thing also with the bed sheet and quilr cover that...

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Helpful?
Thank esantoso
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Esantoso, Thank you very much for staying at Pullman Surabaya City Centre. Glad to hear that you fond of our facilities and services. I am really sorry to know your experience with the cleanliness of towel and sheet. Your feedback matters to us and the issue had been resolved with our Housekeeping team. I hope the previous occasion does...

Denpasar, Indonesia
Reviewed 3 October 2016

Nice and spacious room, comfy bed, big bathroom with a huge bathtub and seperate shower room, it has a table and chair for working, and 1 big fluffy sofa for a big plus. But for a 5 star hotel it should have an extraordinary breakfast which is this hotel doesn't have it. It doesn't provides many varieties like other 5...

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Thank I Wayan S
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Wayan, Thank you for staying at Pullman Surabaya City Centre. We are glad that you like our spacious and wonderful room which is one of our best features that greatly adored by our guests. We offer a wide variety of services and facilities in anticipation of their needs, whether they are staying for business or leisure. We are working...

Jakarta
Reviewed 3 October 2016

I had one night stay for business purpose in this hotel. I took Junior Suite room which was pretty good and clean. The food was good too in term of variety and quality. However, staff hospitality, especially in the front desk could be better in the future.

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Thank RioTirta
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Rio, Thank you for staying with Pullman Surabaya City Centre. I am very glad to know our rooms were exceptionally comfortable for you and the fact that you also enjoyed our cuisine which we tend up to our highest standard with fresh ingredients selectively picked by our Chef. It has been our pleasure to be able to serve our...

Jakarta
Reviewed 21 September 2016

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Thank mosel7
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Reviewed 15 September 2016 via mobile

I am very happy with the space of the room and very comfy bed to sleep after a long tiring day. Location of the hotel very good because it is near to every thing. I pick this hotel because it is very close to the office building where I will have meeting at. I only need to walk. The only...

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Helpful?
Thank Amanda T
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Amanda, Thank you for your nice review to Pullman Surabaya City Centre. We are glad that our wonderful beds were remarkably comfortable for you. We are pleased to know that you were able to reach your destination only by foot. Our location is one of our best features that many guests and visitors always fond of. We are delighted...

Kuala Lumpur, Malaysia
Reviewed 14 September 2016

Check in and check out was smooth, their reception team are not only made of good looking women and gentlemen . When I stayed there I had encountered a problem with the attitude of their bar staffs but as i complained the duty manager took care of it in a professional manner. The room:large with comfortable bed, smells nice and...

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Thank sayangku
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Sayangku, Thank you very much for taking time to share your positive comments concerning your stay at Pullman Surabaya City Centre. We are glad to have given you our utmost service and made you satisfied from check-in and check-out process and breakfast time. We are working very hard to ensure that our guests are completely satisfied. I am really...

Singapore, Singapore
Reviewed 9 September 2016

The expectation of this hotel was not up to my standard of 5 stars and was more of the 4 stars. The quality of the air-condition is not cold enough, due to the blower was unable to be raise for a higher speed. Quality of the tea and coffee in the room is paltry like a 3 star, do not...

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Thank yeokt
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Mr/s. Yeokt, Thank you for your time in sharing your comments and feedback at your time following your stay at Pullman Surabaya City Centre. We have noted particularly your concerns for the maintenance of air conditioner in guest room. Please rest assured that we have taken this issue seriously as to take appropriate actions for further improvements. We totally...

Reviewed 8 September 2016 via mobile

Luxury hotel, but unfortunately, few furniture need some repairs & a bit dusty carpets. The executive lounge opening hours should be prolonged and still open after dinner time. Although the 'do not disturb' sign has been switched on, still having disturbances from house keeping service. Overall, it's a nice hotel with good services, but still need some improvements to met...

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Helpful?
Thank Hartono L
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Hartono, Thank you for staying at Pullman Surabaya City Centre. We have noted for the attention from our Housekeeping team in regards with the refurbishment and the do not disturb sign. I have passed your feedback onto the relevant departments ensuring corrective training is put into place. Please accept my apologies for any inconvenience that was caused. At Pullman...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Room Service
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
Official Description (provided by the hotel)
Pullman Surabaya City Centre is located on Surabaya's most prominent address along the Jalan Basuki Rahmat Boulevard, the heart of city's financial center and just few minutes away from Tunjungan Plaza, Surabaya's biggest shopping mall. Ballrooms and other function rooms are also available to host meetings and conferences. ... more   less 

Additional Information about Pullman Surabaya City Centre

Address: Jln. Basuki Rachmad No 67-73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
Region: Indonesia > Java > East Java > Surabaya
Price Range: €64 - €84 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pullman Surabaya City Centre 4.5*
Number of rooms: 292
Reservation Options:
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Hotel Style:
#7 Family Hotel in Surabaya
#18 Spa Hotel in Surabaya
#18 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Surabaya City Centre staff and other travellers.
4 questions
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Questions? Get answers from Pullman Surabaya City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good room with table for work”
 of 5 bubbles aandhika, 19 Nov 2016 | Read review
“do NOT stay here!”
 of 5 bubbles Dochenry2013, 23 Oct 2016 | Read review
“Smoking room with no smell. Great!”
  • Its just beautiful..
  • Hot and cold Valentine bath up
  • Speechless..
  • table for work
  • nice spot for reading.
  • They prepared this one for me
 of 5 bubbles gloungek, 30 Jun 2016 | Read review
“High floor and facing west or north direction to get a better view...”
 of 5 bubbles BambangS, 24 Jun 2016 | Read review
“if you are a non smoker, make sure to get the non smoking room.”
 of 5 bubbles 974keni, 3 May 2016 | Read review
5 of 5
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