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Novotel Samator Surabaya Timur

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Rooms
30 Dec31 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Conveniently located 20 minutes away from Surabaya International Airport with easy access to city center Surabaya. Featuring 249 rooms & suites, large swimming pool, InBalance Wellness & Spa, Food Exchange, Damsole pool bar and Pinisi bar & lounge. Enjoy all the hotel’s high-tech features including Webcorner on Mac and hi-speed Wi-fi connection.
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Property amenities
Pool
Room Service
Wheelchair Access
Restaurant
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Laundry Service
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Bar/Lounge
Airport Transportation
Dry Cleaning
Business Centre with Internet Access
Concierge
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Minibar
Good to know
HOTEL CLASS
Reviews (59)
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46 results
Traveller rating
18
16
7
4
1
Traveller type
Time of year
LanguageEnglish
18
16
7
4
1
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All reviews platinum member smoking room nice hotel swimming pool executive lounge restaurant staff room service comfortable stay fried rice check in process business trip hotel is located front office accor suite taste facilities
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1 - 5 of 46 reviews
Reviewed 5 days ago

I stayed 2 nights in November 2018, and the hotel actually was nice, the building, the decoration, and the ambience was above average. It's a new hotel, so everything look new and clean. The staff were also really professional, nice and helpful. Check in -...More

Date of stay: November 2018
Thank cincinsugiarto
Reviewed 5 days ago via mobile

We have been staying at the Novotel Samator for more than 2 months while we wait for our house to be ready in Surabaya. The rooms are very spacious, modern and well situated and we feel we are provided a high level of service, treated...More

Date of stay: November 2018
Thank Kai B
Reviewed 1 week ago

Im terribly disappointed with the service of the hotel. I travel all over the world for business trip. it was one of my friend who recommend this hotel. When I arrive at the hotel it was a busy day I guess, i have given all...More

Date of stay: November 2018
3  Thank 6,554,882
Reviewed 2 weeks ago via mobile

I can not understand what is going wrong with the service at this resto buffet. I got up to get some soup after eating my salad, went back to my seat and found my table had been cleaned, new spoon,fork and napkin. Ok, didn't care....More

Date of stay: December 2018
Thank Zoi H
Reviewed 3 weeks ago

A new hotel and the staff are warm with hospitality. The staff are new and need more training... Beds are confortable and room is big like most Novotel unfortunately there are no restaurants within walking distance and you will need to take a cab out...More

Date of stay: November 2018
Thank JeromeYeo1881
Response from Chairuddin L, Manajer Umum at Novotel Samator Surabaya TimurResponded 2 weeks ago

Dear Mr. JeromeYeo1881, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive your constructive feedback. I will share your comments with our team specially Front Office Department about the room arrangement and...More

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Questions & Answers
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Room Tips
"Get a room facing to industrial park"
JeromeYeo1881
3 weeks ago
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"Size of suite room is about twice as standard room"
yudihart
14 Oct 2018
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"bring your own earplugs"
Riesutux
8 Aug 2018
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"I believe any room is fine"
kurt177
27 Feb 2018
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PRICE RANGE
US$32 - US$44 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
249
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