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Mercure Resort Sanur

Overview
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Jl. Mertasari, Sanur, Denpasar 80228 Indonesia See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star accommodation
Additional information
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Offers from Mercure Resort Sanur
Offers & Announcements:UP TO 30% - EARLY BOOKING
About
Description
Located only 20 minutes away from Ngurah Rai International Airport. Mercure Resort Bali Sanur lies in the East of the city Denpasar – at the calm and relaxed environment of Sanur beach, where centuries of More Balinese art and cultural history have been nurtured. Set right on one of Bali’s most beautiful, calm and white sand beaches, the resort exhibit authentic Balinese heritage and hospitality. Experience your stay at our iconic Balinese Cottages with Alang-Alang roofing and Lombok influenced architecture. Surrounded by 5 hectares of lush tropical gardens, providing you a sense of space and tranquility. Our attentive and friendly staffs are dedicated to your comfort, ensuring a memorable holiday that you will cherish for years to come. This getaway destination boasts one of the largest private beach front resorts in Sanur, a one stop destination in itself. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Restaurant
Beachfront
Free Parking
Free High Speed Internet (WiFi)
Room Service
Spa
Bar/Lounge
Pool
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Refrigerator in room
Shuttle Bus Service
Tennis Court
Wheelchair Access
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Style
Family
,
On the Beach
,
Romantic
,
Luxury
,
Spa
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Contact Information
Hotel Style
Family
,
On the Beach
,
Romantic
,
Luxury
,
Spa
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
189
Price range
US$60 - US$110 (Based on Average Rates for a Standard Room)
Also Known As
Mercure Resort Sanur Hotel Sanur
,
Mercure Hotel Sanur
,
Accor Hotel Sanur
,
Mercure Resort Sanur Bali
Location
Indonesia > Bali > Denpasar > Sanur
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Reviews & more
2,654Reviews
2,312Photos
125Q+A
100Room tips
Traveller rating
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  • 97
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Show reviews that mention
last time we stayed the main pool was closed for nearly a week water was green , the thatch roofs are in need of repair they leak when it rains .so most of the roofs have tarps on them. on a positive note the staff are great very friendly
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Response from MercureResortSanur, Guest Relations Manager at Mercure Resort Sanur
Responded 3 days ago
542gary, Thank you for sharing your experience during your stay at Mercure Resort Sanur. It is always a pleasure to welcoming you back again. I regret to find your stay was not flawless last year, we pleased to update you that we have been upgrade our sand filter system for our pool. With regards of the roof, we are on progress to replace the Alang-alang roof partially. We believe that your feedback will be very essential for us all as a team in the future. Meanwhile, I am glad to hear on a positive note that our staff were very friendly, I am sure that it will motivate my team to keep up their performance. Thank you very much for sharing your experience, I hope we could get another chance to welcome you back and show you all the improvements we have made by then. Sincerely, Eka Handayani Guest Experience Manager
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Look, it's a resort that is old and yes, needs a revamp. Rooms are a little tired and could do with a major freshen up. However, it is the only resort we could see that is directly on the beach and it was just fantastic for our older children who had all the water sports you co
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Response from MercureResortSanur, Guest Relations Manager at Mercure Resort Sanur
Responded 1 week ago
Dear Hels8769, Thank you for sharing your experience during your stay at Mercure Resort Sanur. It is always a pleasure to welcoming you back again at our resort. We glad to read that you were enjoyed our beach, breakfast, garden, pool, spa and staff friendliness. However we regret to know that you face some inconvenience experience, please allow me to express my sincerest apologize in regards of water and power shortage. Due to a technical mishap with our generator set we need to re-install the new cable to ensure the comfort of our guest’s stay and our daily operations will not be affected. Unfortunately along this tedious process, it will impact the supply of electricity and water. I have been share your feedback with respected department for our evaluation and improving our communication. With regards of resort refurbishment, we would like to share that we do continually work on improvements to the Resort. We have been replaced all of the older mosaic shower tiles which gave old impression in the room. Now we put our efforts to repaint all of our guest room interiors and replacing all grouting for rooms that require it. I believe this will enhance our guest experience in our guestroom. I hope this did not fluster your experience much and you can consider for coming back again to our resort in the future. Once again, thank you for your constructive feedback and I hope that we will have the chance to serve you better in the future. Sincerely, Eka Handayani Guest Experience Manager
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I’ve been a repeat visitor to the resort for almost 6 years Probably been here more than 10 times
You would think I would get a good discount rate but that never happened
Can’t believe how much it has changed
Service is terrible
Food is ordinary
Power goes off no one tells u
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Response from MercureResortSanur, Guest Relations Manager at Mercure Resort Sanur
Responded 2 weeks ago
Dear C395JFpeterh, Thank you for sharing your experience during your stay at Mercure Resort Sanur. It is always a pleasure to welcoming you back again at our resort. We regret to know that your stay with us did not meet your overall expectations. It surprises me to read the detail of your review as it was definitely not reflecting the usual standard of service we offer to all our guests. Please be ensured that your remarks regarding the service have been seriously discussed with our respected Department for some corrective measures. We thank you for sharing your constructive feedback with us and we hope you will be kind enough to give us another chance of serving you better and showcasing the improvements we have made by then. Sincerely, Eka Handayani Guest Experience Manager
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Stayed here for a week, We had a large room with twin queen size beds, plus a sofa. The bathroom had a large shower at one end with wardrobe space and drawers at the other end. This is a resort with lovely gardens that are lit at night giving it a very special feel. The res
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Response from MercureResortSanur, Guest Relations Manager at Mercure Resort Sanur
Responded 3 weeks ago
Dear offonhol, Thank you very much for sharing your experience during your stay at Mercure Resort Sanur. It is a real pleasure to know that you have a lovely stay with us. Knowing that you were enjoyed our room, bed, bathroom, breakfast and gardens is truly delight us. We take note on your concern of sun bed, we pleased to inform that we are on progress to upgrading our pool service and facilities, we have been partially replacing some of umbrella cover with better quality product which won’t fade for at least 5 years while long chair cushion covers have arrived partially. We highly appreciate with your feedback, and we cannot wait to welcoming you back again at our resort. Sincerely, Eka Handayani Guest Experience Manager
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Our second visit and if possible it's better than the first.
We were welcomed back with a lovely surprise of an upgraded room. . Close to the sea, the restaurant and inbetween the two pools.
Breakfast is huge and you can choose a different style each day for at least 10 days or m
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Response from MercureResortSanur, Guest Relations Manager at Mercure Resort Sanur
Responded 4 weeks ago
Dear gillthedancer, Thank you for sharing your experience during your stay at Mercure Resort Sanur. It was a pleasure to welcoming you back again and we truly rewarded knowing that you always have a pleasant stay with us. Its feels great to hear that you were felt welcome and the friendliness of our staff was impressed you. I am sure that your kind word will motivate my teams to keep up their performance. We take note on your concern of the sun loungers, please rest assure that it has been addressed with our respected department for further action and improvement. Once again, thank you for sharing your experience and we cannot wait to welcoming you back again at our resort and crafting another memorable experience. Sincerely, Eka Handayani Guest Experience Manager
Read more
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Anyone stayed in the “Executive” rooms and what are they like??
We stayed at the Mecure in Sanur back in July. It was 'OK' not fantastic, and we won't stay there again. We requested via our travel agent AND via Mecure in Sanur rooms X 3 together. Now this was several weeks 'prior' to our visit. Alas our request was NOT met. Breakfast was 'OK' nothing too fantastic. And once again needed attention. These issues were mentioned to the front desk. However, I'm sure fell upon deaf ears. So all I can say is make NO assumptions.......and u will not be dismayed.
0 votes
What is the average cost of a taxi from the airport?
Hai close to 150000 rupiah (8 euro more or less) Regards Mikael
2 votes
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Do any of the deluxe rooms have a pool view?
Yes 281 and 284 on the upper level Regards Tony
1 vote
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Are the deluxe rooms and superior rooms scattered throughout the resort or in seperate sections? Thank you
Sorry not completely sure. We were in deluxe and that is allI went into. Having said that there are various design room through out the ground that would be different. So I assume that would be the deluxe and superior rooms. I hope this helps.
1 vote
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Hi, does this hotel offer babysitting? Thanks
I'm not sure
0 votes
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"Beachside rooms have beach view and close to breakfast"
"Ask for a renovated room"
"The family suites are worth paying extra for."
"The pool by the kids centre offers more shade."
"Various room options for views and positions"
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