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Mercure Bali Nusa Dua

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Mercure Bali Nusa Dua
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678 Reviews from our TripAdvisor Community

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Showing 485: English reviews
Brisbane, Australia
Reviewed 28 February 2017

Stayed 1 night here. Hotel is of a typical Mercure standard, although I've stayed at far nicer Mercure hotels. Biggest let down is the customer service. Staff appear confused, dysfunctional and inefficient (even by Bali standards). Tried to check in at 4pm (check in time was 2pm) room not ready. Then given wrong room. Took a long time to get...

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Helpful?
Thank Martin D
EdgardMBND, Front Office Manager at Mercure Bali Nusa Dua, responded to this review

Dear Martin D, Thank you for your feedback. I am sorry to hear that our services specially on customer service had let you down and didn't meet with your expectations. Please be rest assured that it was not our normal practice and far from our standard. And also, we will take a serious actions with our team to ensure that...

Jakarta, Indonesia
Reviewed 26 February 2017 via mobile

Stayed for four nights and it was a memorable stay. Located not inside Nusa Dua resort complex but pretty closed from the entrance. It offers free shuttle to the beach as it has no private beach. Love the room as it is connected to the swimming pool. Standard bedroom with international tv stations, free wifi and all the basic amenities....

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Thank Purn0m0
EdgardMBND, Front Office Manager at Mercure Bali Nusa Dua, responded to this review

Dear Purn0m0, Thank you for your review. It is good to hear that your stay with us has been memorable. And it is also good to hear that you like our locations, shuttle to the beach and also you love our room and swimming pool. Regarding more vegans food during breakfast please be rest assured that we will evaluate the...

Reviewed 22 February 2017 via mobile

I was left a little disappointed with this place, the rooms are a little run down and there is no snack food just to munch on. Although that's me being picky the hotel staff were friendly, assertive, kind, gardens are neat, pool is awesome, bus to beach a great idea! You will save $ staying here as the transport in...

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Helpful?
1Thank Julie P
EdgardMBND, Front Office Manager at Mercure Bali Nusa Dua, responded to this review

Dear Julie P, Thank you for your feedback. It is good to hear that you found our staff being friendly, assertive and kind. Neat gardens, awesome pool and a shuttle to the beach that has always available. Regarding the room conditions please be rest assured that we are taking a serious measurement and actions to address the problems. We are...

Surabaya, Indonesia
Reviewed 21 February 2017

You will not hear the sound of cars, etc. It's so quiet so it will meditate your mind also you feel comfortably by the good services. No beach in the hotel, but they have shuttle car to drop you by the private beach in nusa dua area.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank widya s
EdgardMBND, Front Office Manager at Mercure Bali Nusa Dua, responded to this review

Dear Ms. Widya S, Thank you for the wonderful review. It is always a pleasure to receive positive feedback regarding your experience with us. We appreciated and happy to hear you was satisfied and had a wonderful stay with us specially the environment of the hotel and our team performance. I will share your comments with our team. I am...

Reviewed 20 February 2017 via mobile

This accomodation would be great for families on a budget or someone new to overseas travel and wants western luxuries. DO NOT BOOK a pool view room if you actually want some rest - we had to move to a garden view room on the bottom floor as after a full day of surfing and site seeing the noise from...

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Helpful?
1Thank Shelby T
EdgardMBND, Front Office Manager at Mercure Bali Nusa Dua, responded to this review

Dear Shelby T, Thank you for your feedback. First of all it is good to hear that you found our location is ideal for good dining areas and that the beach are only in walking distance. Also that our staff have been friendly and helpful during your stay here with us. Regarding the room conditions and amenities please be rest...

Bintan Island, Indonesia
Reviewed 15 February 2017 via mobile

Stay at this beautiful hotel with cool swimming pool, with good taste of food and suitable price, the jogging track is nice so we can walk along to take some fresh air. Love to stay here with quite environment of Nusa Dua.

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Helpful?
Thank Tjialily
EdgardMBND, Front Office Manager at Mercure Bali Nusa Dua, responded to this review

Dear Mr/s. Tjialily, Thank you for the wonderful review. It is always a pleasure to receive positive feedback regarding your experience with us. We appreciated if you love the hotel facility from the pool facility, taste of our food with suitable price and sport activity in our hotel. I will share your comments with our team. I am sure that...

Doha, Qatar
Reviewed 13 February 2017 via mobile

The hotel is 5min away to the beach. The room is modern however quiet small. But I had the pool view which was beautiful. It has a balcony and seating area to enjoy the view. Staffs are very warm and kind I could feel a genuine hospitality. The shopping area (street) Kuta is 25min away from the hotel.

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1Thank zazou85
EdgardMBND, Front Office Manager at Mercure Bali Nusa Dua, responded to this review

Dear zazou85, Thank you for your wonderful feedback. It is good to know that you liked your stay here with us. Starting with the location that is only 5 minute away to the beach, a good room with balcony for you to enjoy our pool view, and also that the staff has been very warm and professional. We are looking...

Denpasar, Indonesia
Reviewed 9 February 2017

Basically, there is all you need for a comfort stay in Nusa dua with a limited budget... large bfast variety of food choices, gym, tiny balcony, wifi, nice bathroom amenities, shuttle to the beach. I saw there many Russians and Indian guests (corporate)

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Thank 8LavaLaguna8
EdgardMBND, Front Office Manager at Mercure Bali Nusa Dua, responded to this review

Dear 8LavaLaguna8, Thank you for your feedback. It is good to know that your stay with us has been comfortable. And, also good to hear that you like our breakfast buffet with plenty of variety, gym, wifi, nice bathroom amenities and also our shuttle service that is always available to take our guests to our beach which is located not...

Peregian Beach, Australia
Reviewed 6 February 2017

We stayed here for 4 nights in total. The resort itself is very nice and staff were in general very good. The pool area was beautiful although we had terrible weather and didn't get to utilise it. The dining set up is a bit strange with limited options and the only bar is the pool bar, which when it is...

Review collected in partnership with Accorhotels.com
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2Thank notgreynomad
EdgardMBND, Manager at Mercure Bali Nusa Dua, responded to this review

Dear Notgreynomad , We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Jakarta, Indonesia
Reviewed 4 February 2017 via mobile

Stayed for two nights. First night, there was leak in my room so the floor was flooded. They moved me to different room on the second night. Room was ok, but TV was grainy; bad connection. Staffs were friendly. Breakfast was standard, not too many choices. But considering the inexpensive price, this is a good alternate hotel to stay in...

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1Thank bimahs

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Located at Nusa Dua, close to the prominent Bali Tourism Development Corporation, Mercure Bali Nusa Dua has 201 rooms including 8 family rooms, a restaurant and bar, a fitness center and a unique swimming pool which is divided into two levels and connected by a waterfall. ... more   less 

Additional Information about Mercure Bali Nusa Dua

Address: Jl. Nusa Dua Selatan | Lot SW 03, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Price Range: €34 - €59 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Bali Nusa Dua 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Travelocity, Expedia, Orbitz, Booking.com, Priceline, ACCOR, TripOnline SA, Hotels.com and HotelQuickly so you can book your Mercure Bali Nusa Dua reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Bali Nusa Dua
Hotel Style:
#22 On the Beach Hotel in Nusa Dua
#27 Luxury Hotel in Nusa Dua
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Bali Nusa Dua staff and other travellers.
24 questions
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Questions? Get answers from Mercure Bali Nusa Dua staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a fourth floor room. So anytime there is tsunami, you don't need to go anywhere.”
moemoerizal, 7 Apr 2017 | Read review
“The room at the main building and top floor is good.”
Clueless279, 26 Mar 2017 | Read review
“Pool rooms are great.”
Q4336SOjons, 25 Mar 2017 | Read review
“Rooms are only comfortable for 2 Adults. Having an extra bed is not a good Idea”
Virrr777, 24 Mar 2017 | Read review
“I liked the room on the 3rd floor pool facing”
ritur2013, 16 Mar 2017 | Read review
5 of 5