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The Laguna, a Luxury Collection Resort & Spa

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#10 of 52 Hotels in Nusa Dua
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The Laguna, a Luxury Collection Resort & Spa
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2,796 Reviews from our TripAdvisor Community

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There are newer reviews for The Laguna, a Luxury Collection Resort & Spa
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Showing 2,243: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2013

We stayed at the Laguna for 7 nights in May 2013 and would not hesitate to go back again, given the chance. We chose to stay at the Laguna as we were celebrating our wedding anniversary and wanted to make it a special holiday. The hotel is set in a beautiful quiet environment and is well maintained. The gardens are... More 

Helpful?
1 Thank 25Neel-uk
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear 25Neel-uk, Warmest wishes from The Laguna Resort & Spa! Thank you for your nice review regarding all aspects of our resort and we are happy to learn that your stay with us was a flawless and memorable one. We are glad that our efforts to provide you with the best hospitality service are well recognized and we will extend... More 

Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 16 July 2013

Westayed here for 2 nights. We had such an amazing experience. We did not have any notable negative experiences: 1. The reception and butler are very attentive and helpful.You can also have free coffee/tea delivered to your room by the butler 2. The room (we took deluxe room) is compact but looks very luxurious. The bed is very comfy, the... More 

Helpful?
1 Thank Chaluqs
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Chaluqs, Warmest wishes from The Laguna Resort & Spa! We are glad that you had a wonderful and memorable stay at our Resort and we really appreciate your positive feedback regarding all aspect of your stay with us. Further, we are pleased to learn that everything we offered you along your stay has met your expectation. Your feedback regarding... More 

New Delhi, India
Level Contributor
88 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 14 July 2013

We stayed for 6 nights at Laguna. It's definitely one of the most beautifully landscaped resort in Nusa Dua. We checked out quite a few hotels near by and Laguna stood head and shoulder above them in terms of landscaping. Our stay started on a bit sour note as we were given a room which didn't match the description and... More 

Helpful?
1 Thank mitul09
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear mitul09, Warmest wishes from The Laguna Resort & Spa! We are glad to read your favorable review regarding our Resort, grounds, cuisine and the service of our staff. Your positive feedback is in line with the surrounding reviews and we are really proud that we have contributed in some small way to making your experience with us a flawless... More 

Arlington, Virginia
Level Contributor
400 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 8 July 2013

Stayed here for 6 days. Four days we stayed in the "studio" type rooms which were nice, but like other reviewers mentioned, there was definitely a "moldy" smell to the room and it was very humid in the room - I think the air conditioning not working properly? Other than that, it was comfy and clean. The last two days... More 

Helpful?
2 Thank ExPat0331
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Wendy0331, Warmest greetings from The Laguna Resort & Spa! Thank you for your thorough review in regards with your recent stay with us and we are happy to learn that overall our service and facilities have lived up to your expectation. We really appreciate your kind feedback regarding our Hibiscus Villa, beach, and especially the service of our staff... More 

Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 July 2013

Travelled to Bali and stayed here with some friends last year. Apart from the hotel's large compound and the restaurants at neighbouring hotels, there is not much else. Either way, I felt like Laguna offered a great resort for families with young kids, not so much for couples looking for privacy and quiet surroundings. The spa was not bad, although... More 

Helpful?
2 Thank Kierann08
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Kierann08, Warmest wishes from The Laguna Resort & Spa! We really appreciate your feedback regarding our service and facilities. Nestled by Nusa Dua’s most beautiful beach, our Resort has been famous for its amazing view with its serene and relaxing environment and we apologize if it has not lived up to your expectation. Thank you for your comment regarding... More 

Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 July 2013

In the past we have had positive experiences when staying at The Laguna, a Luxury Collection Resort and Spa. However, this past time we had an unbelievable, horrific, and unpleasant experience. From the beginning, even before we arrived to the hotel to the point of checkout was far from luxury. There were a series of events that led me to... More 

Helpful?
6 Thank Vince_V57
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Vince_57, Warmest wishes from The Laguna Resort & Spa and thank you very much for taking the time to post your review on Trip Advisor! First of all, we would like to sincerely apologize for the inconveniences you have experienced during your stay and we thank you for your gift of feedback since it allows us to improve our... More 

Brisbane, Australia
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 2 July 2013 via mobile

Our stay at Laguna for 2 nights to kick start our honeymoon on route to Thailand started off a bit shaky. We arrived at 1:30pm full of anticipation and a delicious cold welcome drink was served to us and did not disappoint. We sipped these as our passports were collected and we filled in a form. We were told the... More 

Helpful?
4 Thank aussiejrb
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear aussiejrb, Warmest wishes from The Laguna Resort & Spa First of all, we would like to apologize for any inconvenience during your check-in process and please rest assured that it does not reflect the normal service our guests are accustomed to. Thank you for your positive comment regarding our room and beautiful grounds and it can make your stay... More 

Surfers Paradise, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 July 2013

My wife and I recently spent three days/nights at The Laguna Resort as part of a small family reunion in Bali. We were met at the airport and transferred to the Resort where we were met and welcomed by Mark van Leeuwen, the General Manager and his front of house staff. From this point on the experience was magnificent. Our... More 

Helpful?
1 Thank Philip C
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Philip C, Warmest wishes from The Laguna Resort & Spa! We are happy to learn that you had a flawless stay with us and we really appreciate your kind feedback regarding our service and facilities. It is pleasing to learn that our efforts to make your stay with us a memorable one are well recognized and i am really... More 

Brooklyn, NY
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 June 2013 via mobile

The rooms at the Laguna were subpar. The bathroom looks like most of the pieces have been there since the hotel was first constructed, and ours even had mold in the shower area. The room situation was made better because of the beautiful hotel grounds - seven pools, lots of restaurants, beach access. Even though the hotel cannot control this,... More 

Helpful?
Thank brandspands
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Brandspands, Warmest wishes from The Laguna Resort & Spa! First of all, we would like to thank you for your constructive feedback since it allows us to look into the areas where we have failed to meet your expectation We really appreciate your feedback regarding our room condition which will be followed up when we next undertake our renovation... More 

Iwakuni
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 June 2013

We recently stayed at the Laguna for 8 nights. We wanted a hotel that would be fun and safe for kids (ages 7, 5, and 2), but wanted more of an old-fashioned vacation where we weren't chasing them up and down waterslides and to a million activities all day. Ignorance is bliss, right? The Laguna was BLISS! The private beach... More 

Helpful?
2 Thank Wa_Lewis_13
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Wa_Lewis_13, Warmest wishes from The Laguna Resort & Spa! We are glad to learn that you and your family had a memorable stay at our Resort and It is pleasing to learn that your kids enjoyed our SPG Kid Pass program. We are also happy to hear that our villa manager, Anton, has taken a good care of you... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Arwana Restaurant
Arwana Restaurant
Cuisines: Seafood, Asian, Indonesian, European
Banyubiru Restaurant at The Laguna, Bali
Banyubiru Restaurant at The Laguna, Bali
Cuisines: Asian, Indonesian, Japanese, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 

Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Price Range: €141 - €285 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Reservation Options:
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Also Known As:
The Laguna, a Luxury Collection Resort And Spa
The Laguna, a Luxury Collection Hotel Nusa Dua
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#8 On the Beach Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
#9 Spa Hotel in Nusa Dua
#9 Luxury Hotel in Nusa Dua
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Questions & Answers

Here's what travellers have asked, with answers from The Laguna, a Luxury Collection Resort & Spa staff and other travellers.
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Questions? Get answers from The Laguna, a Luxury Collection Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lagoon view with swim Up option was great and quiet”
 of 5 bubbles kemoyc322, 1 Dec 2016 | Read review
“If having a lagoon access room ask for a odd number to get a slightly better vista”
 of 5 bubbles Mandm715, 28 Nov 2016 | Read review
“If you can afford a lagoon access suite - I would pay the extra”
 of 5 bubbles 860ashj, 16 Nov 2016 | Read review
“laggon view room”
 of 5 bubbles 98victoriaj, 15 Nov 2016 | Read review
“Get a Lagoon access room if you can.”
 of 5 bubbles Danify, 14 Nov 2016 | Read review
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