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The Laguna, a Luxury Collection Resort & Spa

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#11 of 51 Hotels in Nusa Dua
Certificate of Excellence
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The Laguna, a Luxury Collection Resort & Spa
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2,845 Reviews from our TripAdvisor Community

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Showing 2,277: English reviews
Melbourne, Australia
Reviewed 19 August 2013 via mobile

We stayed at Laguna for 9 nights in a Deluxe Studio room and I can't say enough how exceptional and unforgettable stay it was from every perspective. Well, Laguna may not be the most contemporary designed hotel with modern decorations however it is full of character and immaculately clean. The grounds and landscapes are without a doubt the best in...

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Helpful?
1Thank Mehdi-A-R
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Mehdi-A-R, Warmest wishes from The Laguna Resort & Spa! We would like to thank you for your thorough review regarding every aspect of our resort and we are glad to learn that overall you had a wonderful and memorable stay with us. Your constructive feedback regarding our housekeeping team and cuisines has been well noted and shared with relevant...

Reviewed 18 August 2013 via mobile

We stayed at the Laguna for 4 nights, it was so relaxing. Theres not a lot to do in Nusa Dua, but it was so nice to walk from your room, down to the beach and just to lay and do nothing. The beaches are beautiful, the people are lovely. Just a great place to unwind. The amenities were fantastic,...

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Helpful?
Thank belbel2000
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear belbel2000, Warmest greetings from The Laguna Resort & Spa! We are most pleased to learn that you had a relaxing stay with us and it is an honor for us to learn that our efforts to deliver you a memorable experience are well recognized. Thank you for residing with us and we look forward to welcoming you back to...

Perth, Australia
Reviewed 16 August 2013

This was my 4th stay at the Laguna and it was fantastic as always. If you are looking for a hotel where you know you will receive exceptional service, is very quiet and allows for a relaxing holiday, I highly recommend the Laguna. It may not be the newest hotel on the block however it is immaculately maintained and has...

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Helpful?
1Thank Kate-Kathryn
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear OutbackBabies, Warmest wishes from The Laguna Resort & Spa! We really appreciate your positive review in regards with our service and facilities and we are glad to learn that overall you had a pleasant and memorable stay with us. We apologize for the inconvenience that you had experienced in regards with your room allocation and we are glad to...

Toronto, Canada
Reviewed 15 August 2013

I used my Spg points to book the room so can't really comment about the rates. The service was exceptional. The hotel is stunning and the options for food are great. I tried their massage on the beach, which was very relaxing and professional. My only regret, not staying longer!

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Helpful?
1Thank Toronto2010_a
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Toronto2010_a, Warmest wishes from The Laguna Resort & Spa! Thank your for taking some of your precious time to write a very positive review on TripAdvisor, We are pleased to learn that you had a flawless and memorable stay with us using your SPG points. Our guests' satisfaction is our utmost priority and we are glad to learn that...

Singapore
Reviewed 15 August 2013

Staying in the Nusa beach it was the first time. Nice beach and enjoy the fantastic sunrise by the beach. They have a unique and Yummyluciouicious deserts and cakes retailing in the cornerstone. A must try when you are there!

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Helpful?
1Thank Wonderland L
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Wonderland L, Warmest greetings from The Laguna Resort & Spa! We are most pleased to read your positive review especially regarding our beautiful beach and our famous Cornerstone Deli. We do hope your nice impression of our Resort will bring you back here in the near future. Sincerely yours, Mark van Leeuwen General Manager

Delhi
Reviewed 14 August 2013

We were 11 of us who stayed for 8 days at Laguna on our annual family vacation. We had requested early check in as our flight arrived at noon. We got there at 2.20pm and were served a refreshing drink with a wet towel. The check in process seems to be elaborated and tedious as we weren't given rooms until...

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Helpful?
1Thank nmgarewal
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear nmgarewal, Warmest wishes from The Laguna Resort & Spa! We are happy to learn that you had a flawless and memorable stay with us from the day you checked until you departed our shores. It is also pleasing that our staff has taken care of your very well and delivered you the standard we try so hard to maintain...

Indonesia
Reviewed 14 August 2013

Laguna Nusa Dua is surely a huge hotel with lagoon atmospheric swimming pools. The landscape and numerous swimming pools - room access lagoon pools and central pools are great indeed. Landscape is excellent. We booked 2 rooms. The room size and the bathroom are ok, although they have probably seen better days. In room coffee and tea making is not...

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Helpful?
1Thank andri_sw
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Andri_sw, Warmest wishes from The Laguna Resort & Spa! Thank you for your kind feedback regarding our service and facilities especially our huge lagoon pools. We have very well noted all your constructive comments for our review and improvement . We are aiming to provide personalized service by our Butlers to all of our guests hence coffee and tea...

Reviewed 12 August 2013

I stayed in Laguna as a returned customer. Instead of staying the usual villa I decided to get a room to be closer to the pools and beach. It turns out to be the most unpleasant stay. I was very surprise that the management did no suggestion cleaning our toilets using any chemicals but seem to be just a wipe...

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Helpful?
5Thank Husni m
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Husni M, Thank you for posting your review on Trip Advisor and I sincerely regret that you were disappointed with your stay with us. I want to reassure you that appropriate chemicals from a reputable brand, which are used at Starwood Hotels & Resorts globally, are used for cleaning purposes, including your bathroom. I have discussed your feedback with...

Gurgaon, Haryana, India
Reviewed 12 August 2013

- Outstanding property with waterbodies all around, flawless maintenance. (I had a direct pool access from my room, trust me its a lot of fun to just splash into the pool whenever u feel like. - Awesome private beach, perfect setting for relaxing in the late evening......I fealt like sleeping off there... - Great staff and service, possibly the first...

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Helpful?
1Thank Piyush_chdhry
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Piyush_chdhry, Warmest wishes from The Laguna Resort & Spa! Thank you very much for your positive feedback regarding all aspects of your stay at our Resort and we are happy to learn that everything we have offered you met your expectation. We do hope that you can stay longer on your next stay with us and we look forward...

leicester
Reviewed 11 August 2013

We stayed at the beginning of June 2013 On arrival at the Hotel, first impressions were great, check-in was a little sketchy as we weren't really told much about the Hotel or what was going on there, or services, so we had to find out for ourselves from the info in the room. We requested on booking a high floor...

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Helpful?
1Thank TrevorJo
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear TrevorJo, Warmest wishes from The Laguna Resort & Spa! Thank you for your thorough review regarding our Resort and we would like to apologize if some aspects of your stay did not live up to your expectation. Thank you for your feedback in regards with our pricing, kindly be informed that our F&B pricing is in line with surrounding...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Arwana Restaurant
Arwana Restaurant
Cuisines: Seafood, Asian, Indonesian
Banyubiru Restaurant at The Laguna, Bali
Banyubiru Restaurant at The Laguna, Bali
Cuisines: Asian, Indonesian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 

Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Price Range: €149 - €248 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Reservation Options:
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Also Known As:
The Laguna, a Luxury Collection Resort And Spa
The Laguna, a Luxury Collection Hotel Nusa Dua
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
#9 On the Beach Hotel in Nusa Dua
#10 Spa Hotel in Nusa Dua
#10 Luxury Hotel in Nusa Dua
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Questions & Answers

Here's what travellers have asked, with answers from The Laguna, a Luxury Collection Resort & Spa staff and other travellers.
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Questions? Get answers from The Laguna, a Luxury Collection Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lagoon rooms have direct access to the pools if you aren't a beach lover.”
 of 5 bubbles 718joannej, 21 Jan 2017 | Read review
“Lagoon access, have breakfast pre-paid”
 of 5 bubbles marknic63, 13 Jan 2017 | Read review
“High floors have good views”
 of 5 bubbles 398tracyf, 12 Jan 2017 | Read review
“Choose a Lagoon pool on the ground floor, this way you will have room access to your own large style Laguna pool... its brilliant.”
 of 5 bubbles Tonyrandall3, 9 Jan 2017 | Read review
“rooms with direct acess to swimming pool”
 of 5 bubbles antoniogX6389RV, 27 Dec 2016 | Read review
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