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Tried to negotiate an upgrade from standard room within minutes of arriving. This triggered discussions and many phone calls all afternoon. Was told I had to pay for full six nights whether I stayed or not and then pay the upgrade cost, which was far...More
1 Thank 337Paula
Response from KutaLagoonResort, General Manager at Kuta Lagoon Resort & Pool VillaResponded 20 March 2017
Dear Ms. Paula,
Thank you very much for your time to share your experience at our resort.
We do apologize for long discussions and phone call as the staff need give solution to you and approvel from general manager for special case.
Based on investigation...More
Stayed from 5-14 March in one of the standard rooms on the ground floor without the pool access. Personally felt not worthy to pay the extra amount to have pool access.
I really enjoyed the hotel and LOVED the swimming pool. The pool is great...More
a very nice hotel for the price with a good breakfast & facilities , a nice location very quiet away from the busy Legian Rd , BUT THE BEST THING ABOUT THIS HOTEL WAS THE STAFF, best hotel staff i have had the pleasure to...More
This was our first stay at Kuta Lagoon, but many times in Bali. In a busy area but as soon as you walk down their drive way the street noise diminishes. We had a villa with a pool, and would recommend one of these or...More
My wife and I have stayed at Kuta Lagoon Resort and Villas twice now and both times we have received great customer service at all times both time we have stayed in pool access rooms and found we used the pool every day,The location is...More
US$36 - US$94 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#15 Top resorts Hotel in Kuta
#32 Romantic Hotel in Kuta
#44 Family Hotel in Kuta
Number of rooms
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