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Mercure Kuta Bali

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1,256 Reviews from our TripAdvisor Community

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Showing 945: English reviews
Manila
1 review
Reviewed 3 days ago NEW

We paid for late check out of until 1800H. We requested for extended late check out until 2100H on the front desk but they said that they could not give it to us because 2100H is already too late so we checked out early before 1000H. I could not see the difference of allowing us to check out by 1800H... More 

Review collected in partnership with Mercure Hotels

Helpful?
Thank anonymousM9723DJ
Townsville, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 week ago via mobile

The room; Nice, neat & tidy hotel room. Nothing to write home about but nicely presented & comfy bed. The only con is how dark the lighting is in the room, even with all lights & lamps on. The hotel; The rooftop pool overlooking the beach is the perfect place to relax & swim. Plus they offer great poolside service... More 

Helpful?
Thank R1988G
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear R1988G, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

Level Contributor
3 reviews
Reviewed 1 week ago via mobile

Convenient location, beautiful pool and view from the Swimming pool. Partial sea view from the room too, but balconies are located close to one another so if you're looking for privacy, not recommended. There is not much difference between the most expensive room and the 2nd most expensive. Please also schedule your flight to arrive close to their check-in time.... More 

Helpful?
Thank Nicole L
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear Nicole L, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Jakarta, Indonesia
Level Contributor
41 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 week ago via mobile

This is my x times staying here (forget how many times, but more than 4 i think), but first time review it on TA. I always love this hotel for 2 reasons : - location is good, exactly in front of Kuta beach, and next to many crowd places - I love the top roof pool that heading to the... More 

Helpful?
Thank YohanesPeter
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear YohanesPeter, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

Perth, Western Australia, Australia
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago

Looking out over the ocean from the pool on the roof of this hotel was awesome! The hotel is located right on the beach, and is a short walk from most shops. Staff were friendly and helpful whenever i needed to know anything.

Helpful?
Thank Neil J
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear Neil J, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

A very good located hotel in kuta beach. Perfect location for business trip and enjoy a little break at the same time. The hotel is old and well maintained. The roof top swimming pool is great. The staffs in this hotel is very friendly and helpful. Room is clean and quiet spacious. Love the terrazzo bathtub too. Its a modern... More 

Helpful?
Thank Dicky S
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear Dicky S, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

Stayed here for one night before heading to the airport and absolutely loved it! Wonderful staff, clean rooms with good facilities and the location is perfect. The infinity pool on the 4th floor overlooks the beach and it's beautiful when the weather is nice. I found this hotel such good value for money, but I was only staying for one... More 

Helpful?
Thank Hannah F
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear Hannh F, We very much appreciate your comments and positive feedback regarding your stay at the Mercure Kuta Beach Bali. We are honored to know that you had a nice experience during your stay here. We are looking forward to welcoming you again in the near future. Best Regards, Tony Andrianto General Manager More 

Level Contributor
904 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 370 helpful votes
Reviewed 3 weeks ago

I’ve written before about the comically bad organisation at this hotel but I’ve still stayed here a few times because of the location, the pool, and the rooms at the front with balconies overlooking the beach. This time I somehow booked an “Ocean Side” room instead of an “Ocean” room. The description says “ocean side view” so I guess I... More 

Helpful?
Thank mrdom
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear mrdom, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Travellers are raving about these Kuta hotels

Perth, Australia
Level Contributor
193 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 3 weeks ago

We had a package and were expecting so much more from an Accor hotel.....but not to be. We had emailed four times asking for a room with a view of the pond as the north facing rooms overlook a grotty laneway. No !TOTALLY ignored our request and then the weak run around " go and look". Annoying and very poor... More 

Helpful?
Thank goldenroadpilgrim
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear goldenroadpilgrim, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Melbourne, Australia
Level Contributor
262 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 5 weeks ago via mobile

This hotel is across the road from Kuta Beach in Denpasar, Bali. The hotel is undertaking a renovation and rooms will be upgraded. The rooms are clean and comfortable but a little tired looking. I would recommend this hotel to anyone as they really care about their clients. The staff are courteous and friendly. The hotel provides an airport transfer... More 

Helpful?
Thank Linda S
-ExSecMKBB-, Executive Secretary at Mercure Kuta Bali, responded to this review

Dear Linda S, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Just steps from Kuta Beach, Mercure Kuta Beach Bali is surrounded by numerous shopping and dining options in the center of the city. It features an outdoor infinity pool and free wired internet in public areas. Air-conditioned guest rooms feature modern minimalist furnishings and private bathroom with tub and shower. A minibar, tea/coffee-making facilities and in-room safe are provided. There is also cable TV. Guests can enjoy Balinese massage treatments at Bali Spa or lounge by the hotel’s rooftop pool. The hotel’s tour desk plans day trips and water activities at Kuta Beach. Alang Alang Restaurant features splendid views of the Kuta Beach and serves a buffet dinner with Asian and Western dishes. Snacks and cocktails are served at the Lotus Lobby Bar and the Pool Bar. ... more   less 

Additional Information about Mercure Kuta Bali

Address: Jalan Pantai Kuta 10 X | Br Pande Mas, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta
Price Range: €25 - €163 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Kuta Bali 4*
Number of rooms: 130
Reservation Options:
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Also Known As:
Mercure Kuta Bali Hotel Kuta
Accor Kuta Bali
Hotel Style:
#18 On the Beach Hotel in Kuta
#36 Luxury Hotel in Kuta
#47 Spa Hotel in Kuta
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Kuta Bali staff and other travellers.
11 questions
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Questions? Get answers from Mercure Kuta Bali staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms seem fairly quiet, but rooms at the back of the hotel get less street noise!”
 of 5 bubbles NeilJ47, 23 Nov 2016 | Read review
“"Ocean Side" rooms on the north side have no view at all. "Ocean" rooms are the ones at the front.”
  • Suite 411
  • Alleged
  • View from sitting area outside suite 411
 of 5 bubbles mrdom, 12 Nov 2016 | Read review
“Do not accept a north facing room. Standard and superior are same.”
 of 5 bubbles goldenroadpilgrim, 11 Nov 2016 | Read review
“Room with Ocean View”
 of 5 bubbles PingkanTraveller, 10 Oct 2016 | Read review
“room by the Koi Pond if possible.”
 of 5 bubbles carlosk620, 26 Sep 2016 | Read review
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