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Royal Singosari Kuta

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Royal Singosari Kuta
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457 Reviews from our TripAdvisor Community

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Showing 355: English reviews
Surabaya, Indonesia
Reviewed 11 March 2016

I went there for family holiday on July 2015. We booked the hotel room via Agoda. I don't know what's wrong with my booking, but they seem that they didn't note my booking. We were afraid that we'd lost our money. But, they manage to give us room (2 rooms to be exact). The rooms were nice and clean, clean...

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Helpful?
1Thank meiwu
wigama2015, Manager at Royal Singosari Kuta, responded to this review

Dear Guests, Thank you for your reviews on Trip Advisor and please also accept our sincere apology due our team cannot note your booking upon your arrival properly. Your positive feedback about our hotels and facilities will always encourage us to do better and better in term with service delivery to our guest. We do hope we will able to...

England, United Kingdom
Reviewed 20 February 2016

I'd say 1 star is generous. They are liars, scammers and thieves. This hotel is awful, we stayed no longer than 5 minutes on arrival due to extremely rude welcome from staff more interested in demanding money than a welcome. We were already put off as the outside still had the sign 'The royal eighteen' not 'The grand Hardy' where...

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3Thank Phoebe W
wigama2015, Manager at Royal Singosari Kuta, responded to this review

Dear Guest, Thank you for your review through Trip Advisor. Please accept our sincere apology for the inconveniences you experienced with us. We have taken serious attention on this matter and taken necessary action to improve our services to our guests. We would more than happy if you still could give us time to serve you back in future, so...

Adelaide, South Australia, Australia
Reviewed 12 February 2016 via mobile

The superior rooms are on the ground floor and are all just behind the wall of the restaurant, except for 107 which has no wall separating the door and the restaurant. If you must stay here, try get something other than a superior room if you can, unless you want to hear cutlery clinking and people talking and walking around...

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2Thank anniemannie3
wigama2015, Manager at Royal Singosari Kuta, responded to this review

Dear Guests, Thank you for your time to write review on Trip Advisor about your recent stay with. We have noted with various concerns in term with your feedback about our hotel, services and its facilities. Your feedback is truly valid for our service improvement and certainly we will do our best to do so. Therefore please accept our sincerest...

Denpasar, Indonesia
Reviewed 8 February 2016 via mobile

This hotel is one I stay in quite often. I love the staff and the service The only thing that upset me since the new owners is the room service had to be told a few times on how to clean the room they left all rubbish etc. After talking to management it was resolved no questions asked I love...

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Helpful?
Thank beenee2017
wigama2015, Manager at Royal Singosari Kuta, responded to this review

Dear Value Guest, Thank you very much for your time to write reviews on Trip Advisor about your recent stay with us. Your positive comments will certainly motivate all of our team and we have shared about this to all team member. We do hope we could always serve you back, whenever your travel plan bring you back to stay...

Abu Dhabi, United Arab Emirates
Reviewed 4 February 2016

We stayed with 4 friends, and they have treated us very well. Location is very good to access all parts of Bali. The staff are very good. They have in-house spa, but we didn't find time to use them. Their food is very good. Their underground parking is very good to hire motorbikes and park it there.

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Helpful?
Thank JeyaB
wigama2015, Manager at Royal Singosari Kuta, responded to this review

Dear Value Guest, Thank you very much for your time to write reviews on Trip Advisor about your recent stay with us. Your positive comments will certainly motivate all of our team and we have shared about this to all team member as well. We do hope we could always serve you back, whenever your travel plan bring you back...

Reviewed 1 February 2016 via mobile

We stayed here for one night to attend a friends wedding in Kuta. We were shown to our room, after we walked inside we realized the room had absolutely no windows and asked to be moved. After much negotiation we were taken upstairs to another room which had windows but looked directly out onto a neighboring local families balcony. Every...

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Helpful?
1Thank LittleNickyA
wigama2015, Manager at Royal Singosari Kuta, responded to this review

Dear Guests, Thank you for your time to write review on Trip Advisor about your recent stay with us. Please accept our humble apology for the inconvenience caused of leaking issues and rooms condition. You might be interested to know that we have fixed the leaking already as well as we have new stairs (easy access) to our Rooftop Pool....

Vancouver, Canada
Reviewed 31 January 2016

We booked two rooms here over the New Year for four nights and we lasted only two. Pros - close to the beach, shops, and restaurants. Breakfast had a decent selection. Cons - The hotel looks nothing like it does in the pictures. Right from the entrance the hotel is dirty and unwelcoming. While I know there is smoking almost...

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2Thank Selenachura
wigama2015, Manager at Royal Singosari Kuta, responded to this review

Dear Value guests, Thank you for your reviews on Trip Advisor about your recent stay with us. Firstly please accept our humble apology for any inconveniences caused of some problems happened during your stay with us. As new assigned manager in this property, we have taken serious steps to rectify those issues accordingly. Despite of this situation, we do hope...

Perth, Australia
Reviewed 24 January 2016

This hotel is my FAVOURITE out of the 5 hotels in Kuta that I have used. Royal 18 has been renamed to Grand Hardy hotel. Friendly helpful staff on day AND night shifts. Great location, short walk to beach, close to Matahari via laneway next door. Only 8 mins drive to airport with no traffic (06:30am). The standard rooms are...

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Thank JF075
Brasov, Romania
Reviewed 14 January 2016

same breakfast everyday(too much for 5 days stay) not very well maintained 눇very good location, in the center, near to beach, restaurants, legion street (10 min walk). comfortable and clean. excellent pool. very good choice for the money

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Thank Garou18
Singapore, Singapore
Reviewed 13 January 2016

We picked this hotel for a stay in Bali over New Year's, 2015. Knowing that, some expectation of less than stellar service was expected. And while the staff were unfailingly polite, and were not seemingly overwhelmed with people(the place seemed fairly empty actually) there was a LOT of confusion due to a change in ownership/management that seemed to be going...

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Thank LenoreDMorte

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Breakfast included
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Royal Singosari Kuta (Formerly Grand Hardys Hotels & Spa Kuta)is a new minimalist hotel, nestled conveniently at the central of Kuta. The premier choice in Kuta for family holiday, group of friends, honeymoon couple and business traveler. Features 101 rooms inclusive Superior rooms, Deluxe rooms and Suite rooms set in a story building comprised with single and double room configuration. Offer its guests all the comfort of modern hotel and a stay in convenient accommodation served by genuinely charming and professionally trained Balinese staff. Providing a tropical getaway, Grand Hardys Hotels & Spa Kuta is just minutes away from Bali Ngurah Rai International Airport, 200 meters from beautiful Kuta Beach, the famous Discovery shopping center, restaurant, bar, waterboom park, and popular Kuta Square. An idyllic hideaway for those wishing to explore Bali while keeping Kuta beach and Kuta's best shopping mall within walking distance. Aside from free Wi-Fi, it also has an outdoor pool, Balinese massage and free parking.The modern rooms include a flat-screen TV, minibar and a personal safe. Private bathrooms come with a bathtub. Day trips and car rentals can be arranged at the tour desk. The resort also provides laundry services and a 24-hour front desk.The Star Cafe is perfect for catching up with friends for canapes, meals & drinks, meetings or simply spending time relaxing out of the heat. Guests can enjoy watching live sport or enjoying great music. Our menu includes favorites such as steak, seafood, salads, ribs, authentic pizza, pasta and much more. ... more   less 

Additional Information about Royal Singosari Kuta

Address: Jl. Singosari 18 | Jl. Singosari no. 60, Kuta 80361, Indonesia (Formerly Grand Hardys Hotel and Spa Kuta)
Region: Indonesia > Bali > Kuta
Price Range: €17 - €67 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Singosari Kuta 3.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Royal Singosari Kuta Bali
Hotel Style:
#41 Family Hotel in Kuta
#42 Romantic Hotel in Kuta
#58 Spa Hotel in Kuta
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Questions & Answers

Here's what travellers have asked, with answers from Royal Singosari Kuta staff and other travellers.
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Questions? Get answers from Royal Singosari Kuta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not go for the seemingly room with a small balcony and tea table and chairs... Pic looks great but room is small and balcony faces wall.”
marriel2017, 10 Apr 2017 | Read review
“Keep in mind that ground floor rooms are near the b`fast area, it can get a little loud from 6am”
MariaZ197, 5 Apr 2017 | Read review
“Dnt dsrgrd d std rums on d grnd flr.de hve smll bkyrd 2 sit out drnks n smks. Brkfst lounge& ext wr prty esly accessible& twasnt tht noisy”
lanuk, 14 Feb 2017 | Read review
“Pool is under repair. Very little traffic noise”
R3428FFjohno, 29 Jan 2017 | Read review
“satay buffet night”
judithp91, 28 Oct 2016 | Read review
5 of 5